Bookkeeper,Virtual Assistant,Customer Support.Bookkeeper,Virtual Assistant,Customer Support.

Key Achievements:

• Accounts Payable – Processed payments for 50+ vendors, ensured invoice accuracy and supporting documentation, and reduced payment delays by 30%. • Bank Reconciliations – Reconciled 10+ bank accounts and cleared backlogs to ensure accurate financial records. • Cash & Petty Cash (M-Pesa) – Processed 50–70 daily M-Pesa transactions and managed petty cash, improving accountability through B2C integration and reducing errors by 35%. • Accounts Receivable – Handled invoicing, tracked payments and managed 5,000+ receivable entries to ensure timely collections. • Bookkeeping & Daily Records – Maintained daily financial records, including revenue, expenses, invoices and receipts. • Tax Compliance – Supported filings, reduced delays by 50%, and assisted with KRA arrears resolution of over KSh 1M. • Financial Reporting – Prepared weekly and monthly reports to support decision-making and performance tracking. • Inventory & Controls – Conducted stock audits for 1,000+ items and strengthened internal controls, reducing wastage by 25%. • System Updates & Data Migration – Migrated 10,000+ transactions to QuickBooks Online, improving reporting efficiency by 40%. • Admin & Business Support – Supported client coordination, scheduling, marketing and business growth, contributing to 15–20% sales growth.

Key Achievements:

Executive & Administrative Support – Managed calendars, scheduled appointments and coordinated travel arrangements. • Customer Communication – Handled emails and phone calls, ensuring timely and professional responses. • Data Entry & CRM Management – Maintained accurate records, updated databases and streamlined workflow processes. • Presentation & Document Preparation – Created reports and presentations and organised files per company needs. • Lead Generation & Research – Made cold calls, conducted online research and gathered key business contacts. • Content Creation & Social Media Management – Developed and scheduled engaging posts for company platforms. • Training & Hiring Support – Assisted in onboarding new hires, provided training and facilitated team coordination.

Key Achievements:

Accounts Payable Management – Managed 100+ vendors, processed payments, prepared payment schedules and reduced outstanding liabilities by 30%. • Reconciliations (GL, Bank, Payroll & Intercompany) – Reconciled multiple accounts with 99% accuracy, including intercompany transactions exceeding KES 150M monthly. • Cash & Transaction Processing – Managed daily cash, bank and M-Pesa transactions, ensuring accurate records and full policy compliance. • Audit & Controls Management – Supported internal and external audits, maintained documentation systems and reduced audit discrepancies by 30–60%. • Tax & Regulatory Compliance – Ensured 100% compliance with IFRS, VAT, PAYE and corporate tax, with all filings submitted on time. • Payroll Accounting – Managed payroll for 5,000+ employees, reconciled payroll accounts and reduced discrepancies by 20%. • General Ledger & Journal Entries – Posted 500+ journal entries monthly and maintained accurate general ledger records. • Month-End Close – Led month-end close processes, including reconciliations, reviews and subsystem integrations, to meet reporting deadlines. • Financial Reporting & Analysis – Prepared financial and revenue reports to support management and board decision making. • ERP & Process Improvements – Supported ERP enhancements that improved transaction accuracy by 25% and standardised the chart of accounts.