Virtual Assistant, Customer supportVirtual Assistant, Customer support
Cathrine
ID Verified$850
per month
($5/hour)
Profile Description
Results-driven B2B Sales and Customer Operations professional with 8+ years of combined inbound and outbound sales experience. Proven track record managing high-volume phone, chat, and email pipelines, resolving complex escalations, and consistently exceeding performance targets. Experienced in CRM systems, lead management, and outbound prospecting in fast-paced, remote environments. Comfortable working U.S. business hours with a high-urgency, high-accountability approach. Adept at building scri...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
TEAM MANAGER
MKOPA KENYA
May 2019 -
Job Responsibilities:
• Conducted outbound and inbound sales via phone and live chat, targeting SMB and business decision-makers across East Africa • Managed individual sales pipeline through CRM and internal systems, tracking lead status from first contact to close • Exceeded monthly sales and service-level targets through disciplined follow-up and objection handling • Trained team members on sales scripts, CRM workfl...
Team Manager
CCI Kenya/Jetblue Campaign
May 2021 - Nov 2025
Job Responsibilities:
• Managed high-volume inbound and outbound sales interactions via phone, chat, and email, consistently meeting and exceeding daily call targets and service-level agreements • Converted inbound leads and outbound prospects into confirmed bookings and service agreements, applying tailored sales scripts and objection-handling techniques • Owned and maintained CRM pipeline records, ensuring 100% accur...