Joseph

AI Quality & Support Analyst

Joseph

ID Verified
1,100/mo
Nairobi, Kenya
Looking for Full-time
9 hours/day
Availability: US / EU timezone

Profile Description

I work across AI quality, data operations, and business support, with hands-on experience reviewing and validating AI-related data, maintaining quality standards, and working with digital tools and structured workflows. At Digital Divide Data, I have supported computer vision and AI projects where accuracy, consistency, and careful review are central to the work. I also bring practical experience in customer support, bookkeeping, and business administration, including hands-on use of QuickBooks ...

Top Skills

A/B Testing for ML · 3 yearsComputer Vision · 3 yearsData Entry · 3 yearsData Labeling · 3 yearsEmail Copywriting · 3 years

Skills & Expertise

AI & Automation

Data LabelingAdvanced
Model EvaluationAdvanced
A/B Testing for MLAdvanced
Computer VisionAdvanced
Prompt EngineeringAdvanced
LLM Fine-tuningIntermediate

Content & Writing

Email CopywritingAdvanced
Product DescriptionsIntermediate
Technical WritingIntermediate
SEO Content WritingBeginner

Customer Success

Email SupportAdvanced
Live Chat SupportIntermediate
Phone SupportIntermediate
Video SupportBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Design & Creative

Adobe IllustratorBeginner
CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

GumroadIntermediate
Inventory ManagementIntermediate
Order ProcessingIntermediate
ShopifyBeginner
eBayBeginner
Facebook MarketplaceBeginner

Finance & Accounting

QuickBooksIntermediate
SageIntermediate
BookkeepingIntermediate
Financial ReportingIntermediate
Accountant (CPA)Intermediate
Payroll ProcessingIntermediate
Accounts Payable/ReceivableIntermediate
Tax PreparationBeginner
AML/KYCBeginner

Real Estate Operations

Real Estate ListingBeginner

Sales & Business Development

Cold CallingBeginner
Linkedin OutreachBeginner
B2B SalesBeginner
SalesforceBeginner

Specialized Skills

Coaching & MentoringBeginner
Corporate TrainingBeginner
Mental Health SupportBeginner

Virtual Assistance & Admin

Data EntryAdvanced
Email ManagementBeginner
NotionBeginner

Work Experience

Farm Manager / Proprietor

Nuguna's Farmvilla

Jun 2023 - Present

Key Achievements:

• Manage day-to-day operations of an avocado and macadamia farming business, including crop planning and orchard maintenance. • Oversee seedling propagation, planting, irrigation, pruning, fertilization, and pest management. • Manage farm records, input sourcing, and operational planning to maintain healthy and productive crops.

SalesforceCold CallingB2B SalesEmail ManagementBookkeepingAccountant (CPA)Inventory ManagementOrder ProcessingAccounts Payable/ReceivableQuickBooksCanvaGoogle Sheets (Advanced)Data Entry

AI Quality & Data Analyst

Digital Divide Data

Apr 2023 - Jun 2026

Key Achievements:

• Supported AI and computer vision projects involving image and video annotation, OCR, and data quality review. • Maintained high-quality output while working with detailed workflows and large volumes of data. • Led a six-member annotation team and helped resolve workflow and quality issues.

Data LabelingComputer VisionSEO Content WritingA/B Testing for MLEmail SupportData EntryMental Health SupportPrompt EngineeringTechnical Writing

Accounts & Administrative Assistant

TheSchoolbox

Apr 2022 - Mar 2023

Key Achievements:

• Managed day-to-day bookkeeping and financial records using QuickBooks Online, including customer and supplier accounts. • Handled bank reconciliations, invoices, inventory records, and regular business reports. • Supported customers and coordinated administrative and procurement activities alongside accounting duties.

Live Chat SupportEmail SupportPhone SupportExcel (Advanced)Google Sheets (Advanced)BookkeepingOrder ProcessingInventory ManagementSageAccountant (CPA)Financial ReportingQuickBooksPayroll ProcessingTax PreparationAccounts Payable/Receivable

Accounts Intern

Itaara Grills & Resort

Jul 2018 - Oct 2018

Key Achievements:

• Supported daily bookkeeping, invoice processing, ledger entries, and financial record keeping. • Maintained inventory records and assisted with regular stock-taking and reconciliation. • Gained practical experience supporting accounting operations in a busy business environment.

Inventory ManagementOrder ProcessingBookkeepingAccounts Payable/ReceivableB2B SalesGoogle Sheets (Advanced)

Quick Stats

Age30 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
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Certifications

AI Career Essentials – ALX
QuickBooks Online
Microsoft Dynamics ERP
Sage 50 Pro
Customer Service and Relations