VA | Social Media Manager | IT | Customer Success ManagerVA | Social Media Manager | IT | Customer Success Manager
Jeffrey
$1,000
per month
($6/hour)
Profile Description
Result-driven Customer Success professional with nearly two decades of expertise spanning strategic sales, customer satisfaction, operations leadership, customer life cycle management, and high value account retention. Proven track record in scaled customer engagement, data-driven health monitoring, proactive churn mitigation, and acceleration product adoption across diverse business markets. Adept at conducting strategic business reviews and partnering with cross-functional teams to deliver sol...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Social Media Manager
TN THERAPY LLC. | JACKSON TN, USA
Jun 2025 - Aug 2026
Key Achievements:
Managed digital media content and customer engagement campaigns across multiple social media channels, while driving data-backed outreach initiatives.
Appointment Setter | Sales
DC TROPHY | PAYLESS CAR SALES NJ, USA
Jan 2025 - Apr 2025
Key Achievements:
Collaborated closely with the sales team to ensure smooth handoffs of scheduled appointments, providing detailed customer notes to support successful vehicle sales.. Managed outbound and inbound lead communications for a pre-owned car dealership, qualifying prospective buyers for showroom visits.
Inside Sales Associate | Real Estate
CROSS COUNTRY MORTGAGE | HOUSTON, TX
Mar 2024 - Nov 2024
Key Achievements:
Conducted discovery conversations and aligned with real estate clients on objectives, while managing pipeline tracking via CRM systems. Coordinated soft credit pulls through credit reporting agencies (CRAs) to evaluate client financial standing and ensure seamless transactions
Implementation Specialist | Web Integration
MOBIALS INC., AUTOVERIFY ON, CANADA
May 2023 - Feb 2024
Key Achievements:
Served as a trusted advisor guiding digital adoption and platform integration for automotive clients through structured onboarding and enablement programs. Simplified complex software workflows and articulated digital product value to both technical and non-technical stakeholders to accelerate time-to-value. Tracked key adoption metrics and utilized usage data to ensure smooth product stickiness and seamless customer experiences.
Team Leader
JOBGET INC., DE CORPORATION MA, USA
Aug 2020 - May 2023
Key Achievements:
Prepare effective coaching logs, performance tracking, and data-driven management. Utilized structured tracking and logs to guide teams, ensuring individual goals, product adoption metrics, and key performance targets were consistently achieved. Analyzing performance data and telemetry trends to pinpoint struggling users or accounts, enabling the creation of proactive action plans designed to mitigate risk and boost overall success
Social Media Manager
You Have A Voice | Simon Waddell AU online music tutorial
Jun 2020 - Jul 2022
Key Achievements:
Managed end-to-end student acquisition and registration marketing, driving targeted traffic to online voice tutorials and expanding the brand's digital footprint across multiple social media platforms. Spearheaded digital marketing campaigns, registration workflows, and social media strategy for online vocal coaching enterprise