Social media marketing and managment,customer support.Social media marketing and managment,customer support.
REEVIN
$200
per month
($1/hour)
Profile Description
A reliable and detail-oriented Customer Support Specialist with a strong background in SaaS user assistance, compliance moderation, and community engagement. Skilled at managing customer inquiries, resolving issues efficiently, and upholding brand integrity across support and social channels. Combines technical understanding with excellent communication and judgment to deliver high-quality user experiences in fast-paced, remote environments. New Work Preferences Prefers remote or hybrid roles ...
Skills & Expertise
Skill Levels Explained:
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AI & Automation
Customer Success
Data & Analytics
Marketing & Growth
Sales & Business Development
Work Experience
social media marketing and managment
remote
Nov 2021 - Present
Job Responsibilities:
Customer Support Excellence Resolved over 200+ user inquiries per month with a 95% satisfaction rate. Reduced average response time from 24 hours to under 6 hours by streamlining email support workflows. Received positive feedback from users for clarity and patience in handling technical issues. Compliance & Moderation Reviewed and moderated 1000+ user profiles, identifying and removing conte...
customer support
remote
Mar 2021 - Present
Job Responsibilities:
Customer Support Excellence Resolved over 200+ user inquiries per month with a 95% satisfaction rate. Reduced average response time from 24 hours to under 6 hours by streamlining email support workflows. Received positive feedback from users for clarity and patience in handling technical issues. Compliance & Moderation Reviewed and moderated 1000+ user profiles, identifying and removing conte...
Quick Stats
Certifications
Education
Bachelor's Degree
Nairobi university
2018 - 2021
Certificate
alson univercity
2018 - 2019