Gener

Virtual Assistant, Customer Service, Lead Generator

Gener

2,200/mo
Calauan, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Seasoned Remote Executive & Operations Specialist with 15+ years of BPO experience, 11 years as a high-performing Freelance Virtual Assistant, and 10+ years delivering top-tier C-Suite, Executive, General, and Real Estate VA support. Master Black Belt Lean Six Sigma Practitioner and Kaizen Professional adept at driving business scalability, seamless back-office solutions, and operational excellence. Proven track record as a Start-up & Transformation Business Consultant, BPO Operations Consultant...

Top Skills

Phone Support · 10 yearsResearch & Information Gathering · 8 yearsData Entry · 7 yearsPersonal Assistant Services · 7 yearsEmail Support · 6 years

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportExpert
Email SupportExpert
Lead ManagementAdvanced
ZendeskAdvanced
LiveChatAdvanced
Ticket ManagementIntermediate
Technical SupportIntermediate
FreshdeskIntermediate
Customer.ioIntermediate

E-commerce & Marketplace

Facebook MarketplaceAdvanced
Order ProcessingAdvanced
ShopifyIntermediate
Amazon FBAIntermediate
Inventory ManagementIntermediate

Human Resources

HR ManagementAdvanced
Candidate SourcingAdvanced
RecruitmentAdvanced
PayrollIntermediate
Policy WritingIntermediate

Marketing & Growth

Email MarketingAdvanced
LinkedIn AdsIntermediate
MailchimpIntermediate
HubSpotIntermediate
Community ManagementBeginner
YouTube Channel ManagementBeginner

Real Estate Operations

AirbnbAdvanced
VrboAdvanced
Real Estate ListingBeginner

Sales & Business Development

B2C SalesExpert
Cold CallingExpert
B2B SalesAdvanced
Lead GenerationAdvanced
NegotiationAdvanced
SalesforceAdvanced
Cold Email OutreachAdvanced
Account ManagementAdvanced
Proposal WritingIntermediate
Zoho CRMIntermediate
ZoomInfoIntermediate
Sales PresentationsIntermediate

Specialized Skills

Legal ResearchAdvanced
Contract ReviewAdvanced
Employee RelationsAdvanced
Compensation & BenefitsAdvanced
Coaching & MentoringAdvanced
Terms & ConditionsIntermediate
OnboardingIntermediate
Performance ManagementIntermediate
Online Course CreationIntermediate
Corporate TrainingIntermediate
Curriculum DevelopmentIntermediate
Telehealth SupportIntermediate
Paralegal ServicesIntermediate

Virtual Assistance & Admin

Research & Information GatheringExpert
Data EntryExpert
Personal Assistant ServicesExpert
Travel PlanningExpert
Executive Assistant ServicesExpert
Calendar ManagementExpert
Email ManagementExpert
Document ManagementExpert
Meeting CoordinationAdvanced
AsanaAdvanced
Monday.comAdvanced
AirtableIntermediate
ClickUpBeginner
NotionBeginner

Work Experience

Executive Business Consultant

Sylvan Solutions LLC

Oct 2025 - Present

Key Achievements:

Provides comprehensive administrative and budget support to C-suite leadership during complex corporate mergers. Drives digital business transformations using data-driven market research to monitor global organizational scaling. Engineers predictive business modeling to optimize custom Enterprise Resource Planning (ERP) frameworks. Implements robust compliance, risk mitigation, and adaptive change management frameworks to isolate threats and cut workplace conflicts by 50%. Utilizes persuasive negotiation and communication tactics to successfully decrease dynamic corporate loss risks by 20% to 30% annually. Driven by these initiatives, consistently delivers a 30% to 45% lift in client profit margins, accelerates global market entries, and triggers 50-to-1 operational turnarounds.

Live Chat SupportEmail SupportZendeskPhone SupportShopifyLead ManagementTicket ManagementLiveChatOrder ProcessingInventory ManagementCandidate SourcingRecruitmentPayrollEmail MarketingHR ManagementLead GenerationNegotiationSales PresentationsAccount ManagementProposal WritingParalegal ServicesLegal ResearchTerms & ConditionsOnboardingPerformance ManagementEmployee RelationsCorporate TrainingTravel PlanningEmail ManagementCalendar ManagementDocument ManagementData EntryMeeting CoordinationExecutive Assistant ServicesAsanaPersonal Assistant ServicesMonday.comResearch & Information Gathering

Business Consultant, Forecaster, HR & All-Around VA

Safe Soda of Australia | Brisbane City, Australia

Sep 2021 - Sep 2025

Key Achievements:

Directs inventory forecasting operations via predictive modeling to eliminate stock-outs and overstocking issues while formulating SOPs to scale international supply chains. Utilizes intensive Australian market research on pricing structures, economic trends, and consumer behaviors to maximize operational performance. Manages end-to-end human resources, KPI performance management, and logistics pipelines while administering the brand’s Shopify e-commerce platform and CRM systems to streamline operations. Secured a 30% to 35% net annual profit increase by executing precise profit/loss audits and cash flow optimization.

Live Chat SupportEmail SupportPhone SupportLead ManagementLiveChatZendeskInventory ManagementRecruitmentEmail MarketingHubSpotMailchimpB2B SalesB2C SalesLead GenerationCold CallingCold Email OutreachNegotiationProposal WritingAccount ManagementDocument ManagementCalendar ManagementEmail ManagementData EntryTravel PlanningMeeting CoordinationExecutive Assistant ServicesPersonal Assistant ServicesResearch & Information Gathering

Reservations Management Specialist & All-Around Executive VA

IPG of Florida | Florida, USA

Mar 2020 - Nov 2023

Key Achievements:

Maintains complex C-suite calendars, cross-timezone communication, and channel listings across Airbnb, VRBO, Expedia, and [link hidden] while utilizing the CiiRus Property Management System (PMS) to track real-time availability and manage third-party vendor networks. Deploys dynamic pricing models and handles essential bookkeeping, payment processing, and invoicing to consistently optimize occupancy rates and completely eliminate double-bookings in highly competitive vacation rental markets.

Live Chat SupportPhone SupportTicket ManagementLead ManagementTechnical SupportEmail SupportZendeskLiveChatInventory ManagementRecruitmentAirbnbVrboB2B SalesReal Estate ListingMailchimpHubSpotB2C SalesLead GenerationCold CallingCold Email OutreachNegotiationAccount ManagementSales PresentationsSalesforceLegal ResearchParalegal ServicesOnboardingPerformance ManagementEmployee RelationsCorporate TrainingEmail ManagementCalendar ManagementTravel PlanningDocument ManagementData EntryMeeting CoordinationExecutive Assistant ServicesAsanaPersonal Assistant ServicesMonday.comResearch & Information GatheringAirtableClickUp

Quick Stats

Age57 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
EnglishFluent
SpanishBasic
ItalianBasic
ID VerificationNot verified
Portfolio
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Certifications

Master Blackbelt Lean Six Sigma
HubSpot Sales Hub Software Certified
Content Hub Software Certified
HubSpot Inbound Certified
HubSpot Email Marketing Certified
Frictionless Sales Certified

Education

PhD

Mindanao State University of Law

2000 - 2003

Master's Degree

Saint Louis University

1992 - 1993

Bachelor's Degree

Saint Louis University

1986 - 1992