Virtual Assistant, Customer Service, Lead Generator

Gener

ID Verified
2,200/mo
Calauan, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Seasoned Remote Executive & Operations Specialist with 15+ years of BPO experience, 11 years as a high-performing Freelance Virtual Assistant, and 10+ years delivering top-tier C-Suite, Executive, General, and Real Estate VA support. Master Black Belt Lean Six Sigma Practitioner and Kaizen Professional adept at driving business scalability, seamless back-office solutions, and operational excellence. Proven track record as a Start-up & Transformation Business Consultant, BPO Operations Consultant...

Skills & Expertise

Customer Success

ZendeskAdvanced
LiveChatAdvanced
Ticket ManagementIntermediate
Technical SupportIntermediate
FreshdeskIntermediate
Customer.ioIntermediate

E-commerce & Marketplace

ShopifyIntermediate
Amazon FBAIntermediate

Human Resources

RecruitmentAdvanced
PayrollIntermediate
Policy WritingIntermediate

Marketing & Growth

LinkedIn AdsIntermediate
MailchimpIntermediate
HubSpotIntermediate

Real Estate Operations

AirbnbAdvanced
VrboAdvanced

Sales & Business Development

B2C SalesExpert
B2B SalesAdvanced
NegotiationAdvanced
SalesforceAdvanced
Proposal WritingIntermediate
Zoho CRMIntermediate
ZoomInfoIntermediate

Work Experience

Executive Business Consultant

Sylvan Solutions LLC

Oct 2025 - Present

Job Responsibilities:

Provides comprehensive administrative and budget support to C-suite leadership during complex corporate mergers. Drives digital business transformations using data-driven market research to monitor global organizational scaling. Engineers predictive business modeling to optimize custom Enterprise Resource Planning (ERP) frameworks. Implements robust compliance, risk mitigation, and adaptive chang...

Live Chat SupportEmail SupportZendeskPhone SupportShopifyLead ManagementTicket ManagementLiveChatOrder ProcessingInventory Management

Business Consultant, Forecaster, HR & All-Around VA

Safe Soda of Australia | Brisbane City, Australia

Sep 2021 - Sep 2025

Job Responsibilities:

Directs inventory forecasting operations via predictive modeling to eliminate stock-outs and overstocking issues while formulating SOPs to scale international supply chains. Utilizes intensive Australian market research on pricing structures, economic trends, and consumer behaviors to maximize operational performance. Manages end-to-end human resources, KPI performance management, and logistics pi...

Live Chat SupportEmail SupportPhone SupportLead ManagementLiveChatZendeskInventory ManagementRecruitmentEmail MarketingHubSpot

Reservations Management Specialist & All-Around Executive VA

IPG of Florida | Florida, USA

Mar 2020 - Nov 2023

Job Responsibilities:

Maintains complex C-suite calendars, cross-timezone communication, and channel listings across Airbnb, VRBO, Expedia, and [link hidden] while utilizing the CiiRus Property Management System (PMS) to track real-time availability and manage third-party vendor networks. Deploys dynamic pricing models and handles essential bookkeeping, payment processing, and invoicing to consistently optimize occupan...

Live Chat SupportPhone SupportTicket ManagementLead ManagementTechnical SupportEmail SupportZendeskLiveChatInventory ManagementRecruitment

Quick Stats

Age57 years
GenderMale
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
EnglishFluent
SpanishBasic
ItalianBasic
ID VerificationVerified
Portfolio
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Certifications

Master Blackbelt Lean Six Sigma
HubSpot Sales Hub Software Certified
Content Hub Software Certified
HubSpot Inbound Certified
HubSpot Email Marketing Certified
Frictionless Sales Certified

Education

PhD

Mindanao State University of Law

2000 - 2003

Master's Degree

Saint Louis University

1992 - 1993

Bachelor's Degree

Saint Louis University

1986 - 1992