Virtual Assistant, Customer Service, Lead GeneratorVirtual Assistant, Customer Service, Lead Generator
Gener
$2,200
per month
($13/hour)
Profile Description
Seasoned Remote Executive & Operations Specialist with 15+ years of BPO experience, 11 years as a high-performing Freelance Virtual Assistant, and 10+ years delivering top-tier C-Suite, Executive, General, and Real Estate VA support. Master Black Belt Lean Six Sigma Practitioner and Kaizen Professional adept at driving business scalability, seamless back-office solutions, and operational excellence. Proven track record as a Start-up & Transformation Business Consultant, BPO Operations Consultant...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Executive Business Consultant
Sylvan Solutions LLC
Oct 2025 - Present
Key Achievements:
Provides comprehensive administrative and budget support to C-suite leadership during complex corporate mergers. Drives digital business transformations using data-driven market research to monitor global organizational scaling. Engineers predictive business modeling to optimize custom Enterprise Resource Planning (ERP) frameworks. Implements robust compliance, risk mitigation, and adaptive change management frameworks to isolate threats and cut workplace conflicts by 50%. Utilizes persuasive negotiation and communication tactics to successfully decrease dynamic corporate loss risks by 20% to 30% annually. Driven by these initiatives, consistently delivers a 30% to 45% lift in client profit margins, accelerates global market entries, and triggers 50-to-1 operational turnarounds.
Business Consultant, Forecaster, HR & All-Around VA
Safe Soda of Australia | Brisbane City, Australia
Sep 2021 - Sep 2025
Key Achievements:
Directs inventory forecasting operations via predictive modeling to eliminate stock-outs and overstocking issues while formulating SOPs to scale international supply chains. Utilizes intensive Australian market research on pricing structures, economic trends, and consumer behaviors to maximize operational performance. Manages end-to-end human resources, KPI performance management, and logistics pipelines while administering the brand’s Shopify e-commerce platform and CRM systems to streamline operations. Secured a 30% to 35% net annual profit increase by executing precise profit/loss audits and cash flow optimization.
Reservations Management Specialist & All-Around Executive VA
IPG of Florida | Florida, USA
Mar 2020 - Nov 2023
Key Achievements:
Maintains complex C-suite calendars, cross-timezone communication, and channel listings across Airbnb, VRBO, Expedia, and [link hidden] while utilizing the CiiRus Property Management System (PMS) to track real-time availability and manage third-party vendor networks. Deploys dynamic pricing models and handles essential bookkeeping, payment processing, and invoicing to consistently optimize occupancy rates and completely eliminate double-bookings in highly competitive vacation rental markets.
Quick Stats
Certifications
Education
PhD
Mindanao State University of Law
2000 - 2003
Master's Degree
Saint Louis University
1992 - 1993
Bachelor's Degree
Saint Louis University
1986 - 1992