Gellian

Virtual Assistant | Graphic Designer | SMM | CSR | LIS

Gellian

700/mo
Philippines
Looking for Part-time
5 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hi, I'm Gellian Tesoro Ferraris from the Philippines. I have over 8 years of experience in customer service, virtual assistance, sales, social media management, and administrative support. I enjoy helping businesses stay organized, improve customer experiences, and grow their online presence. My experience includes customer support, appointment setting, lead generation, CRM management, content creation, social media management, graphic design, and video editing using Canva, Adobe, and CapCut. I...

Top Skills

B2C Sales · 7 yearsPhone Support · 7 yearsCold Calling · 5 yearsGoogle Sheets (Advanced) · 5 yearsLead Management · 5 years

Skills & Expertise

Content & Writing

ContentfulIntermediate

Customer Success

Phone SupportExpert
Lead ManagementExpert
Technical SupportAdvanced
Live Chat SupportIntermediate
Email SupportIntermediate
Social Media SupportIntermediate
Ticket ManagementBeginner

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Intermediate

Design & Creative

CanvaIntermediate
Social Media GraphicsBeginner
Logo DesignBeginner
Adobe Premiere ProBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

Order ProcessingAdvanced
Order FulfillmentIntermediate
GumroadBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner
Marketplace SEOBeginner
Inventory ManagementBeginner

Human Resources

Candidate SourcingBeginner
RecruitmentBeginner

Marketing & Growth

GoHighLevelAdvanced
HubSpotIntermediate
SEO (Technical & Content)Beginner
Meta Ads (Facebook/Instagram)Beginner
Content MarketingBeginner
Facebook Business ManagerBeginner
ChatGPT for MarketingBeginner
Email MarketingBeginner
Content StrategyBeginner
Instagram GrowthBeginner
TikTok GrowthBeginner
User-Generated ContentBeginner
MailchimpBeginner

Sales & Business Development

B2C SalesExpert
Cold CallingExpert
Lead GenerationAdvanced
SalesforceAdvanced
Zoho CRMAdvanced
B2B SalesIntermediate
Cold Email OutreachIntermediate
Warm Outreach & Appointment SettingIntermediate
Hunter.ioBeginner
Apollo.ioBeginner
ZoomInfoBeginner

Specialized Skills

Medical BillingExpert
Terms & ConditionsAdvanced
Contract ReviewAdvanced
Legal ResearchAdvanced
HRIS ManagementAdvanced
Language TeachingIntermediate
Telehealth SupportIntermediate

Virtual Assistance & Admin

Executive Assistant ServicesAdvanced
CalendlyAdvanced
Email ManagementAdvanced
Travel PlanningAdvanced
Research & Information GatheringAdvanced
Calendar ManagementIntermediate
Data EntryIntermediate
TrelloIntermediate
ClickUpBeginner
AsanaBeginner

Quick Stats

Age31 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Cabarrus Catholic College

2015 - 2017