Virtual Assistant, Customer Support SpecialistVirtual Assistant, Customer Support Specialist
Erykah
ID Verified$600
per month
($3/hour)
Profile Description
Resourceful and detail-oriented Virtual Assistant and Customer Support Specialist with a strong track record of delivering exceptional client service in fast-paced, remote environments. Skilled in managing administrative tasks, responding to customer inquiries, resolving issues efficiently, and maintaining clear, professional communication across multiple channels. Committed to providing high-quality support that enhances customer satisfaction and operational efficiency.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
E-commerce & Marketplace
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Software Development
Virtual Assistance & Admin
Specialized Skills
Work Experience
Virtual assistant and remote operations co-ordinator
Tamalu limited
Feb 2024 - Jun 2025
Job Responsibilities:
• Managed calendars and scheduled meetings across multiple time zones for senior team members, prioritising the day and preventing scheduling conflicts. • Triaged and managed inbox traffic on behalf of leaders, flagging urgent items, drafting responses, and ensuring timely follow-through on all correspondence. • Conducted research and prepared structured summaries on companies, clients, and topics...
Administrative support and customer operations coordinator
Say it with flowers
Jan 2022 - Jan 2024
Job Responsibilities:
• Provided comprehensive administrative and operational support, managing scheduling, follow-up communications, and record keeping across departments. • Handled inbound inquiries and correspondence via phone, email, and chat, responding professionally and resolving issues with minimal escalation. • Maintained accurate CRM and internal system records for all client interactions, service updates, an...
Quick Stats
Certifications
Education
Certificate
ALU
2021 - 2022