Virtual Assistant, Customer Support Specialist

Erykah

500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Resourceful and detail-oriented Virtual Assistant and Customer Support Specialist with a strong track record of delivering exceptional client service in fast-paced, remote environments. Skilled in managing administrative tasks, responding to customer inquiries, resolving issues efficiently, and maintaining clear, professional communication across multiple channels. Committed to providing high-quality support that enhances customer satisfaction and operational efficiency.

Top Skills

A/B Testing · <1 yearAccount Management · <1 yearAccounts Payable/Receivable · <1 yearAdobe Photoshop · <1 yearAmazon FBA · <1 year

Skills & Expertise

AI & Automation

Speech RecognitionBeginner
Jasper AIBeginner
API IntegrationBeginner
Workflow AutomationBeginner
LLM Fine-tuningBeginner
OpenAI APIBeginner

Content & Writing

Email CopywritingBeginner
Editorial Calendar ManagementBeginner
WordPressBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
LiveChatBeginner
IntercomBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
SQLBeginner
Google Analytics 4Beginner
Predictive AnalyticsBeginner
MetabaseBeginner
A/B TestingBeginner

Design & Creative

SketchBeginner
User ResearchBeginner
Design SystemsBeginner
Adobe PhotoshopBeginner
CanvaBeginner
Logo DesignBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

Amazon FBABeginner
TikTok ShopBeginner
Product Listing OptimizationBeginner
Inventory ManagementBeginner

Finance & Accounting

QuickBooksBeginner
BookkeepingBeginner
Accounts Payable/ReceivableBeginner
Financial ReportingBeginner
Risk ManagementBeginner
Budget ManagementBeginner

Marketing & Growth

Google AdsBeginner
SEO (Technical & Content)Beginner
Meta Ads (Facebook/Instagram)Beginner
TikTok AdsBeginner
Content MarketingBeginner
Community ManagementBeginner
Content StrategyBeginner
HubSpotBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Lead GenerationBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
Account ManagementBeginner
Sales PresentationsBeginner
Zoho CRMBeginner

Software Development

JavaScript (ES6+)Beginner
HTML5/CSS3Beginner

Quick Stats

Age26 years
English LevelFluent
ID VerificationNot verified

Certifications

Virtual assistant