Customer Support Specialist

Edies

750/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-oriented customer support specialist with 2+ years of experience delivering prompt,empathetic service that resolves issues and boosts client satisfaction.Skilled in ticket management, effective communication, and process improvement, consistently turning complex problems into simple solutions. Passionate about creating positive customer experiences and driving loyalty through proactive support. Known for quick learning,strong problem-solving and collaborative teamwork that aligns with bu...

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
ZendeskBeginner
LiveChatBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Technical SupportBeginner
FreshdeskBeginner
Customer.ioBeginner

Data & Analytics

Excel (Advanced)Beginner
SQLBeginner
Power BIBeginner
Data VisualizationBeginner
Python (Pandas/NumPy)Beginner
Google Analytics 4Beginner
AmplitudeBeginner
MixpanelBeginner
SegmentBeginner

Design & Creative

User ResearchBeginner
WireframingBeginner
Adobe XDBeginner
PrototypingBeginner
Design SystemsBeginner
Adobe PhotoshopBeginner
CanvaBeginner
Adobe IllustratorBeginner
Social Media GraphicsBeginner
Logo DesignBeginner
CapCutBeginner
DaVinci ResolveBeginner
Motion GraphicsBeginner
Video EditingBeginner
MayaBeginner
Cinema 4DBeginner

E-commerce & Marketplace

ShopifyBeginner
Shopify PlusBeginner
BigCommerceBeginner
WooCommerceBeginner
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner
DropshippingBeginner
Inventory ManagementBeginner
Print on DemandBeginner

Finance & Accounting

XeroBeginner
QuickBooksBeginner
FreshBooksBeginner
BookkeepingBeginner
Tax PreparationBeginner
Financial ReportingBeginner
Risk ManagementBeginner
AML/KYCBeginner

Marketing & Growth

Email MarketingBeginner
Google Tag ManagerBeginner
Social Media AnalyticsBeginner
HubSpotBeginner
ActiveCampaignBeginner

Real Estate Operations

Real Estate ListingBeginner

Sales & Business Development

Account ManagementBeginner
B2B SalesBeginner
NegotiationBeginner
Sales PresentationsBeginner
CopperBeginner

AI & Automation

Copy.aiBeginner

Work Experience

Customer Support Specialist

Aventus

Jan 2021 - Present

Job Responsibilities:

I have consistently delivered high quality customer service,resolving an average of 50+ support tickets per week with a 95% satisfaction rate. My key responsibilities included handling inbound inquiries via phone,email and live chat,troubleshooting technical issues and escalating complex cases to senior staff.I also led a project that streamlined the ticketing workflow,reducing average response ti...

Live Chat SupportZendeskTicket ManagementSocial Media SupportEmail SupportLiveChatPhone SupportTechnical SupportCustomer.ioFreshdesk

Quick Stats

Age29 years
GenderFemale
English LevelFluent
ID VerificationNot verified