donna

Property Management - Maintenance Coordinator

donna

ID Verified
1,200/mo
bacolod city, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I have over 10 years of experience in customer service and administrative support, including nearly 3 years as a Property Management Assistant and Maintenance Coordinator. My experience includes tenant communication, maintenance coordination, vendor management, lease administration, and work order tracking. I also have experience as a Virtual Assistant and Real Estate Underwriter, providing administrative support, CRM management, lead generation, and property analysis. I am proficient in App...

Top Skills

Accounts Payable/Receivable · <1 yearAdobe InDesign · <1 yearAdobe Photoshop · <1 yearAdobe XD · <1 yearAPI Integration · <1 year

Skills & Expertise

AI & Automation

PerplexityBeginner
ZapierBeginner
API IntegrationBeginner
Workflow AutomationBeginner
Claude/Anthropic APIBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

Adobe XDBeginner
Adobe PhotoshopBeginner
Adobe InDesignBeginner
CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

ShopifyBeginner
eBayBeginner
Order ProcessingBeginner
Order FulfillmentBeginner

Finance & Accounting

Accounts Payable/ReceivableBeginner

Marketing & Growth

GoHighLevelBeginner
Email MarketingBeginner
HubSpotBeginner
MailchimpBeginner

Real Estate Operations

Real Estate ListingBeginner
PropStreamBeginner
Follow Up BossBeginner
Zillow Premier AgentBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Cold CallingBeginner
Warm Outreach & Appointment SettingBeginner
Zoho CRMBeginner
Apollo.ioBeginner

Specialized Skills

Mental Health SupportBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Email ManagementBeginner
Personal Assistant ServicesBeginner
AsanaBeginner
TrelloBeginner
NotionBeginner

Work Experience

Commercial Land and Residential Underwriter

Pureland Properties

Apr 2025 - Jun 2026

Key Achievements:

Responsibilities: Conducted underwriting and due diligence for commercial and residential land acquisitions. Analyzed property data, zoning, demographics, traffic counts, and market trends. Researched comparable sales and market values using Land ID, LandInsight, Zillow, Crexi, and other real estate platforms. Evaluated development potential, accessibility, utilities, flood zones, and property restrictions. Prepared underwriting reports, executive summaries, and investment recommendations. Performed Green Flag analyses to identify viable investment opportunities. Collaborated with acquisition teams to support purchasing decisions. Key Achievements: Successfully analyzed and underwrote numerous commercial and residential land opportunities across multiple markets. Delivered accurate market research and valuation reports that supported acquisition decisions. Identified high-potential investment opportunities through detailed property and market analysis. Improved underwriting efficiency by utilizing multiple data sources and streamlined research processes. Provided timely recommendations that helped the team evaluate opportunities and reduce investment risk.

Maintenance Coordinator

Dean Spears LLC

Jul 2022 - Mar 2025

Key Achievements:

Responsibilities: Received and managed maintenance requests from tenants. Created and tracked work orders from start to completion. Coordinated with vendors and contractors for repairs and inspections. Scheduled maintenance appointments and followed up on job progress. Obtained repair estimates and owner approvals when required. Communicated regularly with tenants, property owners, and service providers. Maintained accurate records of maintenance activities, invoices, and vendor information. Assisted with move-ins, move-outs, and property inspections. Key Achievements: Successfully managed multiple maintenance requests across residential properties while ensuring timely completion. Improved response times by consistently following up with vendors and contractors. Maintained positive relationships with tenants through prompt communication and issue resolution. Helped reduce maintenance delays by proactively tracking outstanding work orders. Ensured accurate documentation and record-keeping, contributing to efficient property operations. Supported high tenant satisfaction by providing timely updates and coordinating repairs effectively.

Cold Caller, Lead Generation, Appointment setting

KA Developement Group

Jun 2020 - Jun 2022

Key Achievements:

As a Virtual Assistant, Cold Caller, List Builder, and Skip Tracing Specialist, I was responsible for generating and qualifying leads for real estate investors. My duties included conducting outbound cold calls, identifying motivated sellers, scheduling appointments, maintaining CRM records, building targeted lead lists, and performing skip tracing to locate and verify property owner contact information. I also managed follow-ups, updated lead statuses, and ensured accurate data entry. One of my key achievements was consistently generating qualified leads and appointments for acquisition managers while maintaining organized and accurate databases. My efforts helped improve lead conversion opportunities and supported the overall growth of the business through effective prospecting and follow-up strategies.

Quick Stats

Age43 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
EnglishConversational
ID VerificationVerified

Education

Bachelor's Degree

UNO-Recoletes

2000 - 2005