Client Support & Operations SpecialistClient Support & Operations Specialist
April
ID Verified$900
per month
($5/hour)
Profile Description
Dynamic professional with 4+ years of experience in customer service, virtual assistance, appointment setting, and QA auditing. Skilled in CRM management, workflow optimization, and delivering exceptional client satisfaction across diverse industries.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Work Experience
QA, Reviews & Data Entry Specialist
Simplia Inc.
May 2025 - Apr 2026
Job Responsibilities:
Conducted QA checks on customer interactions, ensuring compliance with quality standards. Strengthened brand reputation by managing Trustpilot and Google Reviews. Improved workflow efficiency by streamlining CRM accuracy and large‑scale data entry.
Appointment Setter
USHS (United States Homes and Services)
May 2023 - Mar 2025
Job Responsibilities:
Scheduled and coordinated client appointments via inbound/outbound calls. Maintained accurate CRM records and tracked follow‑ups for seamless communication. Consistently exceeded monthly appointment targets, driving business growth.
Concentrix
Customer Service & Social Media Specialist
Oct 2023 - Sep 2024
Job Responsibilities:
Handled customer inquiries across multiple social media platforms with empathy and speed. Managed escalations and reputation monitoring to protect brand image.
Customer Service Representative
iQor Philippines
Jan 2020 - Jul 2023
Job Responsibilities:
Delivered inbound customer support and sales assistance in a fast‑paced environment. Resolved complaints effectively, maintaining high client retention rates. Consistently achieved performance metrics and sales support goals.