Senior Customer Advocate and Virtual AssistantSenior Customer Advocate and Virtual Assistant
Angela
ID Verified3,000/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$3,000
per month
($17/hour)
Member since March 2026
Profile Description
I’ve built my career around delivering exceptional customer experiences and solving problems with both empathy and precision. Over the past several years, I’ve grown from handling insurance claims at MetLife Dental to supporting global e-commerce startups as a Senior Customer Advocate at Boldr Philippines. Each step of my journey has sharpened my skills and expanded my perspective. I started in dental insurance support, where I learned the importance of accuracy and clear communication. From th...
Top Skills
Calendar Management · 6 yearsEmail Support · 6 yearsPhone Support · 6 yearsTicket Management · 6 yearsOrder Fulfillment · 5 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
ShopifyExpert
Order ProcessingExpert
Order FulfillmentExpert
Amazon FBABeginner
TikTok ShopBeginner
Amazon Seller CentralBeginner
Facebook MarketplaceBeginner
Shopify PlusBeginner
Product Listing OptimizationBeginner
GorgiasBeginner
Inventory ManagementBeginner
Design & Creative
CanvaIntermediate
CapCutIntermediate
Video EditingIntermediate
Data & Analytics
SQLIntermediate
Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner
Customer Success
Email SupportExpert
Phone SupportExpert
Ticket ManagementExpert
ZendeskAdvanced
Live Chat SupportIntermediate
Social Media SupportIntermediate
LiveChatIntermediate
Technical SupportIntermediate
IntercomBeginner
FreshdeskBeginner
Customer.ioBeginner
Content & Writing
Product DescriptionsBeginner
Creative WritingBeginner
AI & Automation
GitHub CopilotBeginner
Human Resources
TimekeepingAdvanced
SOP WritingBeginner
Marketing & Growth
GoHighLevelIntermediate
ThreadsBeginner
Community ManagementBeginner
MailchimpBeginner
HubSpotBeginner
Real Estate Operations
AirbnbIntermediate
Sales & Business Development
SalesforceIntermediate
B2B SalesIntermediate
B2C SalesIntermediate
Cold Email OutreachIntermediate
Lead GenerationIntermediate
Cold CallingBeginner
Zoho CRMBeginner
Software Development
MySQLIntermediate
Specialized Skills
OnboardingIntermediate
Coaching & MentoringIntermediate
Telehealth SupportBeginner
Virtual Assistance & Admin
Calendar ManagementExpert
Email ManagementAdvanced
Data EntryAdvanced
Meeting CoordinationAdvanced
NotionAdvanced
Document ManagementIntermediate
Executive Assistant ServicesIntermediate
ClickUpIntermediate
Monday.comIntermediate
CalendlyBeginner
Work Experience
Senior Customer Advocate
Boldr
Mar 2020 - May 2024
ShopifyAmazon Seller CentralProduct Listing OptimizationGorgiasInventory ManagementOrder ProcessingOrder FulfillmentSQLLive Chat SupportPhone SupportEmail SupportSocial Media SupportGoogle Sheets (Advanced)Ticket ManagementZendeskIntercomTimekeepingSOP WritingCold Email OutreachLead GenerationMySQLOnboardingClickUpNotionCalendlyCoaching & MentoringDocument ManagementData EntryEmail ManagementExecutive Assistant ServicesMonday.com
Quick Stats
Age27 years
English LevelFluent
ID VerificationVerified
Portfolio
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Education
Bachelor's Degree
De La Salle Lipa
2015 - 2017
High-school
ICA
2013 - 2015