Customer service Team LeadCustomer service Team Lead
Sylvia
ID Verified$800
per month
($5/hour)
Profile Description
I am a reliable and detail-oriented professional with experience in customer service, administrative support, social media management, and day-to-day business operations. I am comfortable handling customer inquiries, responding to emails and messages, organizing information, following up on tasks, and ensuring that work is completed accurately and on time. In my previous roles, I have supported clients and teams by managing recurring tasks, coordinating information, maintaining organized record...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Marketing & Growth
Real Estate Operations
Virtual Assistance & Admin
Sales & Business Development
Specialized Skills
Work Experience
Customer Success &CRM
Fleetmate Ventures
Jun 2026 - Present
Job Responsibilities:
* Developed and managed engaging social media content for Fleetmate, helping strengthen the company’s online presence and brand visibility. * Created customer-focused content that addressed real fleet-management challenges and communicated Fleetmate’s solutions in a clear and relatable way. * Managed and maintained the company’s social media platforms, ensuring consistent, professional, and timely...
Customer Experience Team Lead
Jumia kenya
Nov 2019 - Jun 2023
Job Responsibilities:
Responded to customer inquiries through phone, email, and live chat Resolved issues related to orders, billing, accounts, and general questions Handled complaints calmly and worked toward fair, positive solutions Documented customer interactions accurately in CRM systems Followed up with customers to ensure issues were fully resolved Worked closely with other departments to escalate and solve comp...