Experience Virtual AssistantExperience Virtual Assistant
Bernadette
$900
per month
($5/hour)
Profile Description
I am an independent freelancer who is highly committed and driven by results. My background in customer support is broad, as I have worked extensively in this area through voice, email, and live chat. The list of clients that I have supported is long; among them are flight reservation customers of well-known airlines like Spirit Airlines, financial inquiries as a financial representative for Verizon, and the executive support and dispatch departments, which implies smooth daily operations. Curre...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Sales & Business Development
Finance & Accounting
Work Experience
Remote Dispatcher / Scheduler
Critter Stop Company-
Sep 2025 - Oct 2026
Job Responsibilities:
Coordinated daily technician schedules, callbacks, and trap checks to support timely service delivery and maximise route coverage. Reviewed technician routes and existing appointments before scheduling changes, helping minimise scheduling conflicts and unnecessary travel. Managed schedule adjustments and technician availability by coordinating with internal teams to maintain organised daily operat...
E- Commerce Virtual Assistant
Talentpop — Territory Ahe
Nov 2023 - Aug 2025
Job Responsibilities:
esolved customer inquiries across email, live chat, and phone to support customer satisfaction. Coordinated with clients and internal teams to resolve issues and maintain efficient workflows. Recommended service improvements to enhance customer experience and service quality
Customer Service Representative (Virtual Assistant)
Talentpop (Territory Ahead) Ecommerce
Nov 2023 - Aug 2025
Job Responsibilities:
Respond to client tickets/inquiries through emails, live chat messages, and phone calls simultaneously to provide a quick resolution that leads to customer satisfaction Regularly communicate with clients, teams, and management via Slack and email to ensure smooth collaboration and effective resolution Recommended ideas to clients that will enhance their company and customer service experience.
Customer Service Representative (Remote Job)
Regalix Inc /Account: Ecommerce SSENSE
Oct 2022 - Oct 2024
Job Responsibilities:
Provided exceptional customer service to clients via email, live chat, and telephone with a high standard of professionalism and care. Understand the customer’s situation with empathy, offering the best possible resolution to ensure satisfaction and long-term loyalty. Initiating claims to help customers with their lost, damaged, or missing items to help recover and reduce company revenue loss whil...