Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative

Key Achievements:

Responded to customer enquiries about exterior cleaning services and gathered details needed to prepare estimates. Prepared and followed up on service estimates, maintained customer information, and tracked outstanding enquiries. Supported scheduling and customer communication to help keep service requests organised and moving forward. Handled routine administrative tasks and kept records and documentation accurate.

Key Achievements:

Handled customer follow-ups, scheduling, record keeping, and coordination across multiple service projects. Helped prepare service estimates using project details and Google Earth measurements, and followed up with customers about their requests. Maintained accurate documentation, logs, and operational records to support organised day-to-day service delivery. Coordinated customer and internal updates and referred questions or requests requiring a manager’s decision.

Key Achievements:

Contacted leads by phone and follow-up messages, answered questions, and confirmed appointment details. Scheduled appointments and maintained accurate CRM records of conversations, outcomes, and next steps. Followed up on prospects and coordinated scheduling while escalating concerns that needed further assistance.

Key Achievements:

Handled inbound and outbound client communications, documented all interactions accurately, and ensured timely follow-through. Maintained organized records across multiple accounts simultaneously in a fast-paced remote environment.

Key Achievements:

Handled customer inquiries for AT&T and DirecTV via phone and live chat, resolving billing, service, and account issues. Processed payments, restored services, and managed new service orders with a focus on first-contact resolution. Supported customers with empathy and professionalism in a high-volume, fast-paced environment. Handled customer inquiries for AT&T and DirecTV via phone and live chat, resolving billing, service, and account issues. Processed payments, restored services, and managed new service orders with a focus on first-contact resolution. Supported customers with empathy and professionalism in a high-volume, fast-paced environment.

Key Achievements:

Responded to customer emails and live chat inquiries via Gorgias with empathy and accuracy, maintaining fast resolution times. Processed orders, refunds, cancellations, and shipping updates through Shopify and ShipStation — handling each case promptly and correctly. Maintained organized records of customer interactions and followed up on open concerns to ensure full resolution. Resolved complaints calmly and professionally, turning frustrated customers into satisfied ones. Monitored and responded to customer messages on Facebook and Instagram, maintaining consistent brand voice.

Key Achievements:

Managed high-volume customer inquiries via phone, email, and chat — providing timely, accurate assistance across multiple request types. Assisted customers with order placement, payment processing, shipment tracking, and out-of-stock follow-ups. Maintained detailed records of all interactions and ensured consistent follow-through on unresolved issues. Collaborated with internal team members to escalate and resolve complex service concerns efficiently.