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Seeking Technical Support roles while open to Customer Service, Healthcare, Medical Billing, and Appointment Setting.

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Versatile, detail-oriented professional with experience in executive and administrative support, operations coordination, customer service, technical support, and employee training and development. Skilled in managing competing priorities, coordinating projects, organizing workflows, preparing business documentation, and maintaining effective communication with clients, teams, and stakeholders. Proficient in a wide range of digital tools and collaboration platforms to streamline processes, improve productivity, and support business objectives. Adaptable, organized, and committed to delivering reliable support, fostering positive working relationships, and contributing to efficient day-to-day operations across diverse business environments.

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Medical billing and claims specialist with 2+ years of healthcare administrative experience, HIPAA certified with a 98% quality analysis rating and Employee of the Year recognition. Skilled across the full revenue cycle — clean claim submission with accurate CPT/ICD-10 coding and modifiers, denial resolution and appeals, payment posting, and EOB/ERA reconciliation. Experienced with Medicare, Medicaid, and commercial insurance billing requirements, and proficient across major billing/EMR platforms including Availity, eClinicalWorks, NextGen, Athenahealth, Epic, Imagine Billing System, and Chartswap. Known for closing revenue leaks through disciplined aging report follow-up, precise documentation, and clear communication with carriers and patients alike.

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A highly competent and analytical graduate in computer science and a technical support engineer with a wealth of expertise providing outstanding remote and multi-channel user support. A track record of successfully resolving issues, debugging systems, and documenting bugs. Adept at converting complicated software/platform failures into simple, doable steps for non-technical users and overseeing support ticket flows through platforms like Zendesk. Completely accessible to offer committed, superior technical assistance throughout US business hours. KEY SKILLS • Technical Support & Live Chat: Software & Platform Troubleshooting, Remote Support, Root-Cause Analysis, API & Configuration Support. • Ticketing & Platform Management: Zendesk (Proficient), Freshdesk, Ticket Escalation & Lifecycle Management. • Communication & Documentation: Technical Documentation, Knowledge Base Creation, User Walkthroughs, Training.

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I'm an organized and dependable person, successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven and provides customers with tailored solutions to meet their needs. Successfully establishes relationships with customers and delivers quality service. Detail orientated team player with strong organization skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Loves challenges that utilizes my problem-solving, interpersonal skills and time management abilities.

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Organized and detail-oriented professional with 9 years of experience across operations, client support, training, and process improvement. Skilled in Google Workspace, Microsoft Office, Excel and Google Sheets, workflow documentation, reporting, and troubleshooting. Experienced in coordinating tasks, maintaining accurate records, improving processes, and supporting day-to-day business operations. Adaptable, proactive, and comfortable working independently in a remote environment, with a focus on accuracy, efficiency, and reliable results.

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Detail-oriented and results-driven accounting professional with over 9 years of experience in general accounting, financial reporting, bank reconciliation, asset management, and financial record validation in a higher education institution. Currently serving as a General Ledger Analyst and part-time faculty member at a private university, combining strong analytical, organizational, and problem-solving skills with a commitment to accuracy, efficiency, and continuous improvement. A licensed professional teacher with experience in lesson planning, classroom management, and student engagement. Adept at managing multiple responsibilities, collaborating with diverse teams, and adapting to evolving systems and processes. Committed to professional growth, lifelong learning, and contributing to organizational excellence through sound financial management and effective knowledge sharing

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Dedicated Front Desk Coordinator & Patient Support Specialist with over 10 years of experience delivering exceptional, empathetic service across multi-channel environments (voice, chat, and email). Proven ability to manage high-volume scheduling, coordinate appointments, and maintain meticulous administrative and financial records. Backed by strong communication coaching skills and professional English proficiency, with hands-on experience handling sensitive data, billing, and accounts. Adept at keeping provider schedules optimized while ensuring every patient feels welcomed, informed, and valued from their initial inquiry to follow-up care.

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Empathetic and patient professional with strong communication, active listening, and problem-solving skills. Experienced in understanding individual needs, providing thoughtful support, and handling sensitive conversations with compassion, professionalism, and respect. Committed to creating a safe, nonjudgmental environment where people feel heard, valued, and supported while helping them identify appropriate next steps.

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Hi! I am Andrea D. Madroñal, a 26-year-old communications professional based in Davao City, Philippines. I’m a versatile professional with a background in customer service, training and development, healthcare support, and media and communication. With nearly five years of experience in the BPO industry, I’ve developed strong skills in client communication, problem-solving, administrative support, process management, and team collaboration. My experience includes handling customer inquiries through email and chat, providing patient care support, managing medication orders and delivery concerns, and assisting with customer retention. I’ve also worked as a Training Specialist and Senior Training Specialist, where I developed training materials, facilitated onboarding sessions, created assessments, and helped improve employee performance and product knowledge. With a degree in Communication majoring in Journalism and Broadcasting, I also bring creative and technical skills in content creation, video editing, Canva design, and social media content. I’m organized, adaptable, detail-oriented, and comfortable working independently in a fast-paced environment. I’m eager to bring my combined experience in customer service, operations, communication, and creative work to a team that values reliability, initiative, and continuous improvement. I’m also a quick learner who enjoys taking on new challenges and finding practical ways to make everyday tasks more efficient.

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I'm a finance professional with over a decade of experience across accounting, creditors control and supply chain finance operations and reporting. I most recently served as Manager – Supply Chain Finance Reporting at Addendum Financial Technologies, where I spent more than seven years producing reporting, analyzing balances, resolving variances and managing client specific operations. Before that, I worked as a Creditors Controller at Engen Petroleum, gaining hands-on experience in SAP ERP, including vendor reconciliations and the purchase-to-pay cycle.

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Highly motivated Appointment Setter and Business Development professional with 10+ years of experience in sales, customer service, lead generation, and training. Skilled in identifying and qualifying prospects, conducting outbound outreach, building customer rapport, handling objections, and scheduling qualified appointments. Experienced in CRM platforms and remote sales environments, with a strong focus on achieving targets, maintaining quality customer interactions, and contributing to business growth. A reliable, adaptable, and results-oriented professional who quickly learns new products, processes, and technologies.

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I am a GIS Data Analyst with experience across land surveying, spatial analysis, and remote GIS consulting. I collect location data, do GIS Analyses and i design professional Arc GIS Storymaps to visualise it using Arc GIS Online.

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Customer-focused professional with experience in customer service, business management, reservations, sales and remote support. Skilled in handling customer inquiries, resolving issues, and delivering positive customer experiences through chat, email, and phone support. Experienced in using tools such as Intercom and Slack while working in remote environments. Known for being adaptable, detail-oriented, and proactive in finding solutions that help both customers and businesses succeed. Passionate about providing empathetic support and building strong relationships through clear and effective communication.

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Organized and dependable administrative and operations support professional with experience in scheduling, record keeping, reporting, stakeholder communication, and CRM systems. Proficient in Google Workspace, Microsoft Office, Excel, Zoho CRM, Zendesk, Slack, ClickUp, ChatGPT, and Claude. Skilled at managing multiple responsibilities, maintaining accurate records, tracking tasks, resolving issues, and communicating professionally. A proactive problem-solver who learns new tools quickly and works independently to support daily operations, improve organization, and help teams meet their goals.

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Results-driven Sales, Business Development, and Operations Manager with over 12 years of experience leading teams, driving revenue growth, and managing client relationships across the BPO, outsourcing, legal, technology, and digital marketing industries. Proven success in sales management, appointment setting, lead generation, customer success, and virtual team leadership. Experienced in overseeing daily operations, coaching and developing staff, implementing performance strategies, and optimizing workflows to improve productivity and results. Skilled in CRM management, executive support, client onboarding, and cross-functional collaboration. Recognized for strong leadership, communication, problem-solving, and the ability to consistently deliver measurable business outcomes.

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Experienced Customer Service and Administrative Professional with 16 years of customer service experience and strong skills in administrative support, communication, problem-solving, and client relations.Organized, adaptable, and reliable, with experience handling daily operations, customer concerns, outbound calls, and coordination tasks. Committed to delivering excellent service, supporting team goals, and continuously learning new skills.

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I have over six years of experience in customer service and business operations. I began as a Team Member at Kenny Rogers Roasters, where I focused on customer satisfaction, food preparation, and maintaining health standards. Later, I worked 4.5 years in the BPO industry as a Customer Service Representative, handling client inquiries, account management, and support in a fast-paced environment. I bring strong communication skills, advanced English proficiency, problem-solving ability, and efficiency in time management and digital organization. I’m also proficient with office tools, CRM platforms, and project management software, making me adaptable and well-prepared for Virtual Assistant roles.

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Customer-focused professional with 7+ years of experience in appointment setting, customer service, technical support, and Google Ads management. Skilled in handling inbound and outbound communications, resolving technical issues, managing client relationships, and optimizing digital marketing campaigns. Known for strong communication, problem-solving, and delivering excellent customer experiences while helping businesses achieve their goals.

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I have 8+ years customer service experience, including five years remote at Amazon Development Center supporting visually impaired customers, account management, orders, payments, shipments, and troubleshooting website, app and device issues. I worked at WNS Allstate resolving queries and ensuring satisfaction, and currently at Wavenet SA Helpdesk logging tickets, troubleshooting connectivity, hardware, LAN, WAN, WiFi, escalating faults and meeting SLAs. My skills include computer hardware, software, networking, communication, problem-solving, time management and working under pressure. PandaPro should hire me because I am a proven reliable remote worker, customer-focused, fast-learning, dedicated to delivering excellent technical support and long-term value every day.

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