Technical Support RepresentativeTechnical Support Representative
Peter
ID Verified$1,000
per month
($6/hour)
Profile Description
A highly competent and analytical graduate in computer science and a technical support engineer with a wealth of expertise providing outstanding remote and multi-channel user support. A track record of successfully resolving issues, debugging systems, and documenting bugs. Adept at converting complicated software/platform failures into simple, doable steps for non-technical users and overseeing support ticket flows through platforms like Zendesk. Completely accessible to offer committed, superio...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Specialized Skills
Work Experience
IT Specialist
Freelance | Remote
Aug 2025 - Present
Job Responsibilities:
• Multi-Channel Assistance: Responded directly to incoming customer inquiries, providing comprehensive technical assistance, platform onboarding, and remote software troubleshooting. • System Operations: Configured hardware, custom application dependencies, and platform environments to efficiently set up remote work stations for diverse clients. • Infrastructure Optimization: Managed, configured,...
IT Support Specialist |
Upstate Kenya Auctioneers
May 2019 - Aug 2025
Job Responsibilities:
• Incident Management: Reduced platform-related software and hardware bottlenecks for employees by delivering rapid technical support and troubleshooting solutions. • Deployment & Uptime: Managed routine software updates, system patches, and hardware upgrades, effectively eliminating platform downtime for end-users. • Network Administration: Set up, monitor, and optimize wireless networks across f...
Help Desk Support Specialist
Housing Finance Company of Kenya
Apr 2018 - Jan 2019
Job Responsibilities:
• Guided Troubleshooting: Walked non-technical users through structured, step-by-step diagnostic workflows over the phone and in person to isolate application bugs and implement immediate fixes. • Software Provisioning: Installed and configured corporate applications, operating systems, and platforms in strict compliance with organizational specifications and guidelines. • Security & Threats: Proa...
Quick Stats
Certifications
Education
Bachelor's Degree
Kenyatta University
2010 - 2013
High-school
Muhoho High School
2006 - 2009