Customer Service Representative | Training SpecialistCustomer Service Representative | Training Specialist
Andrea
1,200/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,200
per month
($7/hour)
Member since October 2026
Profile Description
Hi! I am Andrea D. Madroñal, a 26-year-old communications professional based in Davao City, Philippines. I’m a versatile professional with a background in customer service, training and development, healthcare support, and media and communication. With nearly five years of experience in the BPO industry, I’ve developed strong skills in client communication, problem-solving, administrative support, process management, and team collaboration. My experience includes handling customer inquiries thr...
Top Skills
Adobe Illustrator · <1 yearAdobe Photoshop · <1 yearAML/KYC · <1 yearAsana · <1 yearBrand Identity Design · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Content & Writing
Technical WritingBeginner
ScriptwritingBeginner
Creative WritingBeginner
Customer Success
Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Email SupportBeginner
Video SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Ticket ManagementBeginner
IntercomBeginner
ZendeskBeginner
LiveChatBeginner
FreshdeskBeginner
Data & Analytics
Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner
Design & Creative
FigmaBeginner
Adobe PhotoshopBeginner
CanvaBeginner
Adobe IllustratorBeginner
Social Media GraphicsBeginner
Presentation DesignBeginner
Logo DesignBeginner
Brand Identity DesignBeginner
Final Cut ProBeginner
CapCutBeginner
Video EditingBeginner
Color GradingBeginner
Finance & Accounting
AML/KYCBeginner
Marketing & Growth
ChatGPT for MarketingBeginner
Email MarketingBeginner
Pinterest AdsBeginner
Google AdsBeginner
TikTok AdsBeginner
Content StrategyBeginner
Instagram GrowthBeginner
Community ManagementBeginner
TikTok GrowthBeginner
ThreadsBeginner
Specialized Skills
OnboardingBeginner
Online Course CreationBeginner
Corporate TrainingBeginner
Technical TrainingBeginner
Curriculum DevelopmentBeginner
Language TeachingBeginner
Coaching & MentoringBeginner
Telehealth SupportBeginner
Medical BillingBeginner
Virtual Assistance & Admin
Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
Monday.comBeginner
JiraBeginner
ClickUpBeginner
Work Experience
Patient Care Representative
ReadyRx
Jan 2026 - Present
Training Specialist
Albert Corp.
Feb 2023 - Dec 2025
Customer Service Representative
Albert Corp.
Jun 2022 - Jan 2023
Quick Stats
Age26 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified
Portfolio
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Certifications
Cum Laude
Education
Bachelor's Degree
Holy Cross of Davao College
2018 - 2022