Christopher

Reservation Sales/ Virtual Assistant for ecommerce, HR.

Christopher

ID Verified
600/mo
BAGUIO CITY, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer-focused professional with experience in customer service, business management, reservations, and remote support. Skilled in handling customer inquiries, resolving issues, and delivering positive customer experiences through chat, email, and phone support. Experienced in using tools such as Intercom and Slack while working in remote environments. Known for being adaptable, detail-oriented, and proactive in finding solutions that help both customers and businesses succeed. Passionate abou...

Top Skills

Phone Support · 3 yearsSocial Media Support · 3 yearsTicket Management · 3 yearsEmail Support · 2 yearsLive Chat Support · 2 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Social Media SupportAdvanced
Ticket ManagementAdvanced
Email SupportIntermediate
Live Chat SupportIntermediate
Technical SupportIntermediate
Lead ManagementBeginner
LiveChatBeginner
Customer.ioBeginner
CrispBeginner
IntercomBeginner

Data & Analytics

Google Analytics 4Beginner
MetabaseBeginner
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
TableauBeginner

Design & Creative

Adobe XDBeginner
Adobe PhotoshopBeginner
Adobe InDesignBeginner
CanvaBeginner
Presentation DesignBeginner
Social Media GraphicsBeginner
CapCutBeginner

E-commerce & Marketplace

ShopifyBeginner
Amazon FBABeginner
eBayBeginner
TikTok ShopBeginner
Shopify PlusBeginner
BigCommerceBeginner
WordPressBeginner
Marketplace SEOBeginner
DropshippingBeginner
Order ProcessingBeginner

Human Resources

RecruitmentBeginner
Technical RecruitingBeginner
PayrollBeginner
HR ManagementBeginner
Policy WritingBeginner

Marketing & Growth

Meta Ads (Facebook/Instagram)Beginner
TikTok AdsBeginner
Facebook Business ManagerBeginner
ChatGPT for MarketingBeginner
Email MarketingBeginner

Real Estate Operations

AirbnbBeginner

Sales & Business Development

B2B SalesBeginner
NegotiationBeginner
Proposal WritingBeginner
Lead GenerationBeginner
SalesforceBeginner

Software Development

HTML5/CSS3Beginner

Specialized Skills

Language TeachingBeginner
Corporate TrainingBeginner
Technical TrainingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Email ManagementBeginner

Work Experience

Reservations Sales

InterContinental Hotels Group

Oct 2021 - Oct 2024

Key Achievements:

I was able to assist guests/customers positively making sure that each customers are given exceptional experience. Help increase department's revenue and became product ambassador through consistent high performance.

Email SupportSocial Media SupportCrispLive Chat SupportTicket ManagementLiveChatIntercomLead ManagementPhone SupportTechnical SupportCapCuteBayShopifyTikTok ShopAdobe PhotoshopRecruitmentHR Management

Quick Stats

Age35 years
English LevelFluent
ID VerificationVerified