Maria

Virtual Assistant/ CSR

Maria

ID Verified
800/mo
San Jose Del Monte, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Experienced Customer Service and Administrative Professional with 16 years of customer service experience and strong skills in administrative support, communication, problem-solving, and client relations.Organized, adaptable, and reliable, with experience handling daily operations, customer concerns, outbound calls, and coordination tasks. Committed to delivering excellent service, supporting team goals, and continuously learning new skills.

Top Skills

Email Management · 10 yearsLanguage Teaching · 10 yearsLive Chat Support · 10 yearsLiveChat · 10 yearsOrder Processing · 10 years

Skills & Expertise

Content & Writing

CopywritingBeginner
Creative WritingBeginner
Email CopywritingBeginner
Landing Page CopyBeginner

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Technical SupportExpert
LiveChatExpert
Email SupportExpert
ZendeskExpert
Lead ManagementIntermediate
Social Media SupportBeginner
FreshdeskBeginner

Data & Analytics

Google Sheets (Advanced)Intermediate
Excel (Advanced)Intermediate

Design & Creative

Adobe Premiere ProExpert
CanvaAdvanced
CapCutIntermediate
Presentation DesignIntermediate
YouTube OptimizationBeginner
Color GradingBeginner
Logo DesignBeginner
CorelDRAWBeginner
Adobe PhotoshopBeginner

E-commerce & Marketplace

Order ProcessingExpert
eBayIntermediate
TikTok ShopIntermediate
Facebook MarketplaceBeginner

Finance & Accounting

Risk ManagementExpert

Marketing & Growth

HubSpotAdvanced
Content StrategyIntermediate
Community ManagementIntermediate
Hootsuite/BufferIntermediate
TikTok AdsBeginner
Google AdsBeginner
LinkedIn AdsBeginner

Real Estate Operations

Zillow Premier AgentIntermediate
AirbnbBeginner

Sales & Business Development

Account ManagementExpert
Lead GenerationIntermediate
Cold Email OutreachIntermediate
Proposal WritingIntermediate
B2B SalesBeginner
SalesforceBeginner
ZoomInfoBeginner

Software Development

WixBeginner

Specialized Skills

Language TeachingExpert
Online Course CreationIntermediate
Technical TrainingIntermediate
OnboardingBeginner
Performance ManagementBeginner

Virtual Assistance & Admin

Email ManagementExpert
Calendar ManagementAdvanced
Travel PlanningAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
CalendlyAdvanced

Work Experience

Administrative Assistant

Rise & Impact Inc.

Jun 2025 - Aug 2026

Key Achievements:

Answering phone calls and responding to emails Relaying messages between staff and management Managing calendars and appointments /Arranging meetings, travel, and events Preparing meeting agendas and taking minutes / Maintaining accurate records and documents Handling confidential information securely Helping coordinate projects and deadlines

LiveChatCapCutFacebook MarketplaceZendeskGoogle Sheets (Advanced)CopywritingSocial Media SupportLead ManagementLanding Page CopyCreative WritingEmail SupportPhone SupportTechnical SupportOrder ProcessingHootsuite/BufferOnboardingOnline Course CreationData EntryEmail ManagementExecutive Assistant ServicesDocument ManagementResearch & Information GatheringMeeting CoordinationLogo DesignCalendlyCanvaPersonal Assistant ServicesPresentation Design

Quick Stats

Age57 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Basic Funnel Mastery
Virtual Assistance

Education

Bachelor's Degree

Jose Rizal University

1998 - 1989