Business Operations & Administrative SpecialistBusiness Operations & Administrative Specialist
Kaymark
ID Verified$1,700
per month
($10/hour)
Profile Description
Organized and detail-oriented professional with 9 years of experience across operations, client support, training, and process improvement. Skilled in Google Workspace, Microsoft Office, Excel and Google Sheets, workflow documentation, reporting, and troubleshooting. Experienced in coordinating tasks, maintaining accurate records, improving processes, and supporting day-to-day business operations. Adaptable, proactive, and comfortable working independently in a remote environment, with a focus o...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Human Resources
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Client Support Coordinator
Brain in a Box
Dec 2024 - Oct 2026
Key Achievements:
Supported client onboarding and transitions to ongoing weekly support sessions, helping clients understand workflows, expectations, and next steps. Improved client support processes through workflow documentation, internal system setup, and Google Apps Script automation. Helped retain business by supporting three clients who extended their subscriptions. Improved issue tracking and client communication through priority ticket handling and regular progress reviews.
Client Success Specialist
Greenwave Commissions
Apr 2024 - Nov 2024
Key Achievements:
Achieved a 90% ticket completion rate while supporting client requests and resolving issues. Managed ongoing support for five clients, helping maintain communication and service continuity. Supported client success through timely follow-ups, issue tracking, and organized service delivery.
Compliance Analyst
Lymon Pte. Ltd.
Oct 2022 - Apr 2024
Key Achievements:
Tracked compliance-related information and maintained records for 78 clients. Supported accurate documentation, status monitoring, and follow-up on compliance requirements. Helped keep client information organized for easier tracking and reporting.
Training Officer for Leadership and Development
Ubiquity Global Services
Jul 2021 - Oct 2022
Key Achievements:
Conducted more than 40 training workshops to support employee development and performance. Helped achieve a 90% certification rate through structured training and learner support. Supported training delivery, performance monitoring, and continuous improvement.
Process and Language Trainer at Concentrix
Concentrix
Dec 2019 - Mar 2021
Key Achievements:
Achieved a 90% endorsement rate across five training batches. Guided new hires through training and preparation for production endorsement. Provided transition support during the first 30 days to help new employees adjust to production requirements.
Subject Matter Expert/ Repair Help Desk
Concentrix
Dec 2017 - Dec 2019
Key Achievements:
Met key performance indicators while supporting customers with repair and technical service concerns. Helped improve average handling time (AHT), customer satisfaction (CSAT), and sales performance. Supported team performance by assisting with issue resolution and providing guidance on service processes.
Customer Service Representative/ Sales Adviser 2
Convergys
Sep 2016 - Dec 2017
Key Achievements:
Supported customers with Quad-Play services, addressing service-related concerns and account needs. Combined customer service with sales support to identify relevant products and service opportunities. Helped deliver customer support while working toward service quality and sales targets.
Quick Stats
Education
Bachelor's Degree
Carlos Hilado Memorial State University
2011 - 2015