Customer service, Technical support

Sinakho

ID Verified
1,200/mo
Cape town, South Africa
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have 8+ years customer service experience, including five years remote at Amazon Development Center supporting visually impaired customers, account management, orders, payments, shipments, and troubleshooting website, app and device issues. I worked at WNS Allstate resolving queries and ensuring satisfaction, and currently at Wavenet SA Helpdesk logging tickets, troubleshooting connectivity, hardware, LAN, WAN, WiFi, escalating faults and meeting SLAs. My skills include computer hardware, soft...

Top Skills

Document Management · 8 yearsEmail Management · 8 yearsGDPR Compliance · 8 yearsResearch & Information Gathering · 8 yearsCoaching & Mentoring · 5 years

Skills & Expertise

AI & Automation

GitHub CopilotIntermediate
AI Agent DevelopmentIntermediate
AI Safety & AlignmentIntermediate
Azure OpenAIIntermediate
Google Vertex AIIntermediate
AWS BedrockIntermediate

Data & Analytics

Python (Pandas/NumPy)Intermediate
R ProgrammingIntermediate
Google Sheets (Advanced)Intermediate
DatabricksIntermediate
Statistical AnalysisIntermediate

Design & Creative

Adobe XDIntermediate

Software Development

AzureAdvanced
Next.jsIntermediate
TypeScriptIntermediate
JavaScript (ES6+)Intermediate
Python (Django/FastAPI)Intermediate
Java (Spring Boot)Intermediate
PrismaIntermediate
AWS (EC2 S3 Lambda)Intermediate
Google Cloud PlatformIntermediate
HTML5/CSS3Beginner

Virtual Assistance & Admin

Email ManagementExpert
Document ManagementExpert
Research & Information GatheringExpert
Calendar ManagementAdvanced
Personal Assistant ServicesIntermediate
Data EntryIntermediate
Travel PlanningBeginner
Meeting CoordinationBeginner

Specialized Skills

GDPR ComplianceExpert
Technical TrainingExpert
Coaching & MentoringExpert
Performance ManagementAdvanced
OnboardingAdvanced
Corporate TrainingAdvanced
Language TeachingIntermediate
Contract ReviewIntermediate
Employee RelationsIntermediate
Compensation & BenefitsIntermediate
Curriculum DevelopmentIntermediate

Work Experience

Technical support

Wavenet SA

Nov 2025 - Present

Azure OpenAIAWS BedrockAI Agent DevelopmentPython (Pandas/NumPy)Google Sheets (Advanced)AzureData EntryClickUpOnboardingEmployee RelationsPerformance ManagementCompensation & BenefitsTechnical TrainingCoaching & MentoringGDPR ComplianceGitHub Copilot

Quick Stats

Age30 years
English LevelFluent
ID VerificationVerified

Certifications

CompTIA A+

Education

Certificate

Buffalo City college

2017 - 2018