Administrative AssistantAdministrative Assistant
Ma-an
$1,100
per month
($6/hour)
Profile Description
Dedicated Front Desk Coordinator & Patient Support Specialist with over 10 years of experience delivering exceptional, empathetic service across multi-channel environments (voice, chat, and email). Proven ability to manage high-volume scheduling, coordinate appointments, and maintain meticulous administrative and financial records. Backed by strong communication coaching skills and professional English proficiency, with hands-on experience handling sensitive data, billing, and accounts. Adept at...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Finance & Accounting
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Office Administrator and Project Administrator
Provident Project Management
Jun 2025 - Sep 2026
Key Achievements:
Tender Document Support: Assisted in the preparation, drafting, and organizing of comprehensive tender documents to support project bidding and business development efforts. Content Collaboration: Collaborated with team members on the creation and editing of company blog content to enhance brand visibility and digital outreach. Administrative Operations: Delivered reliable remote administrative support, including email triage, calendar management, and meticulous documentation to streamline daily workflows. Project & Process Coordination: Maintained organized administrative records and facilitated smooth communication across teams to ensure timely project delivery and operational efficiency.
Customer Service Representative
iQor – Bacolod (1-800-Flowers.com)
Nov 2024 - Feb 2025
Key Achievements:
Managed high volumes of customer inquiries via phone and chat regarding order processing, product details, and logistics during peak holiday operations. Resolved order escalations and delivery delays, maintaining high customer satisfaction ratings under seasonal time constraints.
Chat Support Representative
iQor – Bacolod (Frontier Airlines)
Feb 2023 - Aug 2024
Key Achievements:
Provided real-time multi-chat support for flight bookings, modifications, cancellations, and complex travel regulations. Maintained strict compliance with airline policies while resolving client issues quickly and accurately
Customer Service Representative
iQor – Talisay (Metro by T-Mobile)
Sep 2019 - Sep 2022
Key Achievements:
Managed customer accounts, billing inquiries, technical troubleshooting, and product recommendations in a fast-paced environment. Exceeded performance metrics by prioritizing fast resolution times and friendly service delivery.
Back-up Trainer
iQor – Bacolod (Amerimark)
Apr 2019 - Sep 2019
Key Achievements:
Facilitated product and system onboarding training sessions for newly hired employees to ensure floor readiness. Assisted in curriculum updates and tracked trainee metrics to improve team performance and knowledge retention
Chat Support Representative
Convergys – Bacolod (Comcast)
Feb 2011 - Oct 2014
Key Achievements:
Handled technical troubleshooting and billing accounts for cable and internet subscribers via live chat. Reduced repeat inquiries by diagnosing core technical issues on initial contact
Accent & Conversational English Coach
Teletech – Bacolod
Jul 2007 - Jun 2010
Key Achievements:
Conducted structured group workshops and one-on-one coaching sessions focused on accent neutralization and professional English fluency. Evaluated agent communication readiness to ensure compliance with international client communication standards
Quick Stats
Certifications
Education
High-school
Silay Institute
1992 - 1996