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I bring over five years of experience in sales operations, resort management, customer service, and digital marketing. My background includes managing daily operations, monitoring sales performance, coordinating payroll, handling customer inquiries and bookings, and creating social media campaigns to support business growth. I also helped grow a YouTube channel to over 50,000 subscribers and am developing my expertise in sales funnel design, lead generation, and conversion copywriting. What makes me a strong candidate is my combination of practical business experience, attention to detail, creativity, and willingness to learn. I am committed to helping businesses improve their operations, build customer relationships, and achieve their goals.

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Virtual Assistant and Executive Support Specialist with 4+ years of combined experience in administrative operations, executive assistance, sales, and client support. Skilled in managing schedules, coordinating tasks, handling confidential information, maintaining digital records, and streamlining workflows. Tech-savvy, detail-oriented, proactive, and quick to adapt to new tools and processes.

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Hard‑working and flexible professional with experience in real estate, sales, marketing, inventory, and customer service. Skilled in helping clients, managing records, and supporting daily business tasks. Able to work well in fast environments and focused on achieving good results.

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I am a versatile and results-driven professional with over three years of experience in Customer Support, Administration Support, Sales Support, Project Coordination, and Social Media Marketing & Management. My background has equipped me with the ability to manage multiple responsibilities efficiently while maintaining a strong focus on customer satisfaction, operational excellence, and business growth. In customer support, I have developed strong skills in handling phone, email, chat, and online inquiries, resolving customer concerns promptly, and building positive relationships that encourage trust and loyalty. I am passionate about delivering exceptional service experiences and ensuring that every interaction reflects professionalism, empathy, and attention to detail. My experience in administrative support includes scheduling, document preparation, record management, data entry, correspondence handling, and coordinating daily office operations. I am highly organized, dependable, and capable of working independently in remote and fast-paced environments while maintaining accuracy and confidentiality. As a sales support professional, I have assisted teams with customer follow-ups, lead tracking, CRM updates, order coordination, and communication with clients throughout the sales process. I understand the importance of responsive support in helping sales teams improve efficiency, strengthen client relationships, and achieve organizational targets. I also have experience in project coordination, where I have supported planning, task tracking, scheduling, team communication, and progress monitoring to ensure projects are completed on time and according to expectations. My ability to prioritize tasks, coordinate across teams, and solve problems proactively allows me to contribute effectively to project success. In addition, I have practical knowledge of social media marketing and management, including content creation, post scheduling, audience engagement, performance monitoring, and maintaining a consistent brand presence across digital platforms. I enjoy using social media strategically to increase visibility, engage audiences, and support marketing objectives. With CEFR C1 English proficiency, excellent communication skills, and a remote-ready setup that includes a dedicated home office, stable high-speed internet, backup power, and a noise-cancelling headset, I am well prepared to contribute to organizations seeking a proactive, adaptable, and customer-focused professional. I am eager to bring my combined experience across support, coordination, sales, administration, and digital marketing to a team where I can add value, support growth, and continue developing professionally.

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I am a business development, strategic partnerships and commercial management professional with over 16 years of experience across tourism, hospitality, telecommunications, sales, marketing, public relations, customer service, media and community development. My career has involved senior management, business development, strategic relationship management, commercial operations, stakeholder engagement and business growth. I have held leadership positions, including Founder and CEO of Explore Elite Africa, Chief Commercial Director and Board Director at Pula Models Botswana, and Executive Manager supporting Pastor Jhustin Hall Ministry's international tour and career activities. My professional experience also includes: Business Development & Partnerships: Identifying opportunities, developing proposals, building strategic relationships and securing commercial partnerships. Tourism & Hospitality: Front-of-house management, guest relations, hotel sales, safari operations and tourism experiences. Telecommunications: Customer service, sales campaigns, outbound calling, customer retention and eSIM campaigns at Orange Botswana. Marketing & Communications: Public relations, brand development, media engagement, events and stakeholder relations. Leadership & Management: Team coordination, project management, commercial strategy and operational support. Digital Innovation: Developing skills in CRM systems, HubSpot, Salesforce, workflow automation, AI tools and digital business development. I hold an Associate Degree in Media (Radio and Television), a 120-hour TEFL certificate, and have professional-level German language skills alongside English and Setswana. My professional strength lies in connecting people, businesses and opportunities, building strategic partnerships, and turning ideas into initiatives that create commercial and social impact.

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Hi, I’m Ivy, a dedicated Virtual Assistant with 3+ years of experience helping business owners, realtors, coaches and entrepreneurs stay organized. As a Born Again Christian, I value honesty, integrity, and excellence. I can assist with: MLS listings, Client follow-ups, Canva graphics, CRM management, Scheduling, Inbox handling, Social media, Reports Customer support. Reliable, detail-oriented, and trustworthy. Let’s work together to make your business stress-free!

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Results-driven Customer Service and Operations Leader with 15+ years of experience leading teams, optimizing processes, and managing high-volume client operations across property management, financial services, and BPO. Proven track record in overseeing end-to-end transfer applications, resolving complex escalations, and implementing AI and digital tools (ClickUp, Airtable, Buildium) to drive operational excellence. Skilled in coaching high-performing teams, leading process improvements, and maintaining strict compliance and service-level agreements. Property & Transfer Management: Supervised property transfer applications (sales, subleases, and lease transfers), coordinating seamlessly across attorneys, brokers, boards, and residents. Team Leadership & Coaching: Extensive background directing day-to-day operations, mentoring associates, and optimizing workforce performance to achieve key productivity metrics. Process Optimization & Tech Savvy: Proficient in leveraging modern tools, including AI platforms, CRM/task management software, and ticketing systems to streamline workflows and boost customer satisfaction.

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Skills and Experience; • IT & Networking: Proficient in TCP/IP, VLAN configuration, firewall management, network troubleshooting, and VOIP systems. Backed by specialized training in Cisco Meraki Networking and Microsoft Azure Network Administration. • Technical Software & Cloud Tools: Experienced with MS Office 365, Google Drive, OneDrive, Entra ID, Odoo, Slack, Trello, VMware/VirtualBox, Mikrotik, Synology, and AI productivity tools (Claude AI, Gemini AI, ChatGPT, MS 365 Copilot). • Project Management: Skilled in end-to-end project lifecycles, site supervision, budget planning, vendor negotiation, subcontractor oversight, risk mitigation, and snag resolution. • Administration & Communication: Expert in diary management, meeting coordination, travel arrangements, meticulous digital filing, stakeholder liaison, executive reporting, and maintaining a 100% email response rate. • Financial & Compliance: Grounded in basic accounting principles, project budgeting, cost reconciliation, procurement, expense tracking, invoice management, tender documentation, and regulatory compliance maintenance. I would be a great hire because of the below; • Dual-Threat Technical & Administrative Acumen: I bridge the gap between heavy technical execution (networking, cloud migration, server management) and high-level administrative excellence (office management, executive reporting, compliance). This allows me to step into multifaceted roles and immediately add value across technical and operational departments. • Quantifiable Impact & Efficiency Gains: I have a proven record of driving operational excellence, demonstrated by my ability to reduce material procurement costs by 40% through strategic supplier sourcing and cut document retrieval times by 70% by designing efficient digital filing systems. • Demonstrated Adaptability & Leadership: Across construction sites, IT helpdesks, telecommunications rollouts, and retail environments, I have successfully led cross-functional teams, negotiated with stakeholders, enforced strict safety protocols, and managed complex logistics under tight deadlines. • Commitment to Continuous Upskilling: My recent certifications in Cisco Meraki Networking and Microsoft Azure Network Administration (earned in [phone hidden]) show that I actively maintain cutting-edge technical knowledge in modern enterprise IT infrastructure.

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Digital Marketing and Paid Advertising professional with hands-on experience setting up and optimizing campaigns in Meta Ads Manager and Google Ads across Sales, Leads, and Awareness objectives. Skilled in PPC campaign structure, keyword and competitor research, audience targeting, and KPI reporting (CTR, CPC, CPM, CPA, conversions, ROAS). Also experienced in B2B lead generation and HubSpot CRM management, delivering up to 100 qualified leads per day. Detail- oriented, adaptable, and dependable in remote, independent work.

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Experienced Virtual Assistant with a background in administrative support, email marketing, customer service, lead generation, and SEO outreach. I have supported Australian real estate clients, handled executive administrative tasks, managed email correspondence, coordinated calendars, conducted prospect research, and performed outbound customer follow-ups. I also have experience with Klaviyo, HubSpot, Zendesk, Ahrefs, Semrush, Google Analytics, and Microsoft Office. I am detail-oriented, reliable, adaptable, and comfortable working independently in remote environments. I am seeking a long-term remote opportunity where I can contribute my organizational, communication, and digital marketing skills while continuing to grow professionally.

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I am an Operations Assistant with experience in executive support, operations, communications and digital marketing. I manage complex diaries across five to six team members, coordinate meetings, streamline communication, and keep contact databases and stakeholder correspondence accurate and up to date. I also support outreach campaigns, content planning and publishing, and LinkedIn management for senior leaders. I work remotely as part of the core team at a Bristol based technology startup, working closely with the CEO and COO and collaborating with colleagues on another continent. I turn ideas into finished content and coordinated campaigns, taking each one from concept through to publishing and outreach. I follow complex, multi stage instructions with care, work independently, and take initiative beyond my original remit. What makes me great to hire is that I am reliable, resourceful and solutions focused. I deliver on time, communicate clearly, adapt quickly, and take full ownership of my work. My CEO described me as a trusted and valued member of the core team, and I bring that same commitment to every role. I am looking for a full time remote position where I can be a dependable right hand and help a team run smoothly.

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I am an experienced Virtual Assistant specializing in comprehensive administrative support, email management, and executive data handling. I bring advanced proficiency in managing complex inboxes, handling professional correspondence with zero errors, and keeping digital workflows organized. With over 5 years of professional corporate communications background, I possess a sharp eye for detail, strong organizational skills, and absolute reliability under pressure. I am fully equipped to streamline your daily administrative tasks, manage email scheduling seamlessly, and deliver exceptional support to keep your operations running smoothly.

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Highly accomplished IT professional with over 15 years of extensive experience in IT management and support, infrastructure, and innovation. Proven track record in driving technological improvements, optimizing operational efficiencies, and implementing cost-saving strategies. Adept at leading cross-functional teams, managing complex projects, and fostering relationships with internal and external stakeholders. Experience driving IT asset lifecycle management, process automation, vendor management, and cross-functional collaboration to optimize asset value and ensure compliance.

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Professional Summary Results-driven sales and client success professional with extensive experience in telecommunications sales, real estate, business development, and digital marketing. Skilled in lead generation, CRM management, pipeline tracking, consultative selling, client relationship management, and objection handling. Proven ability to identify customer needs, communicate value propositions, manage multiple accounts, and support business growth through strategic follow-ups and customer-focused solutions. Recognized for strong communication skills, adaptability, and a goal-oriented mindset, with a background in outbound sales and a track record of working toward sales targets. Eager to leverage transferable sales and marketing expertise to drive revenue growth, build lasting client relationships, and succeed in new industries, including automotive products and dealer programs.

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SOUND ADVICE BPO POSITION: SOLAR OPERATIONS MANAGER DATE: AUGUST 20, [phone hidden] TO MARCH 28, [phone hidden] JOB DESCRIPTION: • Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with clients and stakeholders • Prepare and present reports on call center operations to senior management • Devise ways to optimize procedures that employees are expected to follow during and between calls;. • Managed and led a team of appointment setters to generate qualified solar consultation appointments • Set and tracked KPIs including call volume, conversion rate, and appointment show rate • Developed and optimized call scripts, improving appointment booking conversion rates • Monitored team performance through call reviews, coaching, and real-time feedback • Oversaw CRM management, ensuring accurate lead tracking and timely follow-ups • Coordinated with sales and marketing teams to align lead quality and campaign performance • Implemented process improvements that increased team productivity and reduced lead response time • Generated daily and weekly performance reports to guide decision-making, Trained and onboarded new agents, improving ramp- up time and overall team efficiency BIZ SUPPORT SOLUTIONS BPO POSITION: BUSINESS DEVELOPMENT /OPERATIONS MANAGER DATE: JAN 20, [phone hidden] – JULY 18, [phone hidden] JOB DESCRIPTION: • Leads and communicates the Service Operations Strategy to team Leads and team members Strong interpersonal & influence management skills. • Knowledge of Client and end user requirement • Identify opportunities of improvement with in his Queue • Monitor the performance of the team leads, team members and new hires for his respective Queue. >Undertake one-on-one and group interactions to provide appropriate inputs. • Maintain continuous focus on process metrics, quality and cost and to escalate exigencies and non-compliances in respective Queue. • Provide functional support & direction on operational needs to the team leads and team members. Floor management, team rostering and intra-day management for 24/7/365 operations. COMPANY: TELPROS INC POSITION: OPERATIONS MANAGER DATE: June 5, [phone hidden] – SEPTEMBER 11, [phone hidden] JOB DESCRIPTION: • Make outbound calls to potential customers • Qualify leads and set appointments for sales team • Follow up with leads and ensure customer satisfaction • Maintain accurate records of calls and appointments in CRM system • Communicate effectively with team members and management • Meet or exceed weekly and monthly appointment setting goals • Stay up-to-date with product and service knowledge • Provide feedback to improve sales and marketing strategies

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Customer service at logistics account for 1 year Sales representative for 2 years. Lead's generation for 6months

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With 16 years of experience as a Virtual Assistant—2 years in a BPO office setup and 14 years working remotely—I bring a strong background in project management for web development, quality assurance, social media content and management, customer and admin support, executive assistance, and lead generation using LinkedIn Sales Navigator. I also have expertise in email management, travel and calendar management. I have a basic knowledge of PPC: Google Ads, Meta Ads, Tiktok Ads, Pinterest Ads and LinkedIn Ads. My diverse skill set and adaptability make me a valuable asset to any team. Let’s connect and explore how I can support your business!

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I’m a Virtual Assistant with around 7 years of experience supporting international clients across marketing, operations, admin, project coordination, and web development. My work includes client communication, CRM and lead tracking, social media and content creation, graphic design, short-form video editing, websites and landing pages, workflow support, and day-to-day business operations. I’m used to working independently, learning new systems quickly, and taking ownership of tasks from start to finish.

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I am a Remote Business Development Manager specializing in Printed Circuit Boards (PCBs) and Components. Having built my foundation in sales alongside workflows patterned after global industry leaders like ICAPE, ASC Global, and Fineline VAR, I help OEMs and EMS providers optimize their technical sourcing and supply chain agility. I am a results-focused PCB and PCBA Account Manager and Sales with expertise in all facets of driving the rapid growth of start-ups and established corporations, developing short and long-term business plans, and providing an overall vision for sales teams. Highly communicative and interface with C-Suite executives on goals and new initiatives while providing consistent updates on progress. A proven leader in charge of sales cycle management, monitoring new business pipelines, and overseeing key accounts to ensure top customer satisfaction and retention. I am passionate about shaping teams and supporting a substantial increase in profitability through in-depth training on proven sales methods, customer service, and tactful closing. Additionally skilled in financial oversight, forecasting, budgeting, and cost reduction.

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Hi, I'm Jhoy! With 5+ years of experience supporting international clients, I combine video editing, social media management, and virtual assistance to keep content and daily operations moving. I edit short- and long-form videos, create Meta ad creatives and social media graphics, manage content calendars, and support email marketing. I also handle client communication, scheduling, project tracking, website updates, landing pages, and basic workflow automation. As Malaya Campsite's owner, I bring hands-on STR marketing experience, from creating videos with 100,000+ views to managing guest inquiries and booking workflows. My value goes beyond individual tasks: I connect creative production with organized execution, helping you maintain brand consistency and stay on top of deliverables and follow-ups. I bring a business owner's perspective, attention to detail, and a commitment to clear communication. Open to ongoing, part-time creative and VA support.

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