IT Systems Administration and SupportIT Systems Administration and Support
Juma
ID Verified$1,200
per month
($7/hour)
Profile Description
Highly accomplished IT professional with over 15 years of extensive experience in IT management and support, infrastructure, and innovation. Proven track record in driving technological improvements, optimizing operational efficiencies, and implementing cost-saving strategies. Adept at leading cross-functional teams, managing complex projects, and fostering relationships with internal and external stakeholders. Experience driving IT asset lifecycle management, process automation, vendor manageme...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Data & Analytics
Work Experience
Regional IT Manager
Sio Valley Technologies
Aug 2024 - Mar 2025
Job Responsibilities:
*Built IT infrastructure and implemented Azure AD, Intune MDM, and device inventory to enforce IT asset lifecycle management and secure authentication across multi-country operations, improving device accountability and reducing procurement spend. * Led tenant-to-tenant migrations (GoDaddy to Microsoft 365), deployed Dynamics365, and enforced device provisioning standards to enable license and fin...
Senior Regional IT Manager
Victory Farms & Kivu Choice
Aug 2021 - Jul 2024
Job Responsibilities:
• Established the IT department and introduced Office365, Azure services, VMware virtualization, Sophos and VPN security, and CCTV with NAS/cloud retention to improve operational compliance and asset protection while reducing third-party hosting costs by ~50%. • Implemented SOPs for IT across four companies, managed vendor relationships and maintenance contracts, and planned annual IT budgets to t...
Customer Account Technical Manager
Compedge Solutions Limited
Jan 2020 - Jul 2021
Job Responsibilities:
• Provided technical direction for systems integration projects, managed client deployments, and documented installation and maintenance processes to support ITAM practices and lifecycle documentation. • Coordinated support engineers and SLA-driven maintenance activities, improving incident resolution and ensuring hardware/software licensing remained current.
IT Manager
Carrefour
Dec 2017 - Dec 2019
Job Responsibilities:
• Managed POS server infrastructure, user support via Jira ticketing, and Active Directory/Office365 administration while conducting regular inventory audits to maintain accurate CMDB records and ensure kit issuance/return processes. • Designed local server backup and disaster recovery procedures and controlled network security to protect assets and sensitive information.
Regional IT Manager
Redington Group
Feb 2013 - Nov 2017
Job Responsibilities:
• Directed regional systems integration and inventory across five countries, implemented SOPs and security policies, and managed large vendor engagements (Avaya/Cisco), enhancing compliance and centralized CMDB accuracy. • Led multi-country rollouts, oversaw time & attendance and hosted servers, and achieved telecom cost savings by transitioning to softphone solutions.
Quick Stats
Certifications
Education
Bachelor's Degree
Atlantic International University
2022 - 2024
Certificate
Diverse ICT College
2010 - 2010
Associate's Degree
City & Guilds of London Institute
2008 - 2009
High-school
Mombasa Aviation College
2007 - 2008