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Profile Description

I am a customer service and operations professional with experience spanning hospitality, serviced-apartment management, and home care. I have worked as a Customer Representative in the hospitality industry, managed serviced apartments as a Virtual Assistant, and supported a startup home care agency as a Customer Success Lead and Scheduler. Across these roles, I have developed a strong ability to create order out of chaos, identify operational gaps, and streamline processes so that nothing falls through the cracks. Regardless of the role, my focus has always been on ensuring that both customers and employees receive responsive, reliable, and satisfactory service. I thrive in environments where I can help a growing company move to the next level by improving the customer experience and creating the kind of service that turns first-time customers into loyal, returning clients and guests. I am proactive, self-motivated, and comfortable working independently without constant supervision or micromanagement. I take ownership of my responsibilities, look beyond the immediate task to identify what could be improved, and take initiative to put practical solutions in place. I bring a combination of customer-focused thinking, strong organizational skills, problem-solving, and operational awareness that allows me to keep things running smoothly while contributing to the overall growth and success of the business.

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Detail-oriented Executive Assistant with extensive experience managing virtual operations, including calendar management, social media, and email/SMS marketing campaigns. Skilled in CRM management, lead generation, and website maintenance. Proven ability to conduct research, draft documents, and handle client outreach strategies. Adept at streamlining processes and ensuring efficient daily operations to support executive functions and drive business growth.

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I’m an aspiring Data Analyst with a strong foundation in Excel and hands-on experience supporting business operations, billing, and executive-level tasks. I specialize in using Excel tools like Power Query, Power Pivot, and data visualization to clean, transform, and analyze data—turning raw information into insights that support better business decisions. My background as a Virtual Assistant has given me real-world experience working with data in business settings, particularly in billing and operations. I’ve handled the creation of quotations, invoices, and client contracts, as well as follow-ups on outstanding payments—ensuring accuracy, organization, and timely execution. Beyond analytics, I bring strong operational support skills: • Billing support: quotations, invoicing, contracts, and collections follow-ups • Executive support: email and calendar management for CEO-level clients • Research and data gathering for business needs • Social media support and content creation using Canva • Productivity and AI tools: Claude, ChatGPT, Gemini, Perplexity, NotebookLM What I bring to the table: • Data cleaning and transformation using Excel (Power Query) • Data modeling and analysis using Power Pivot • Data visualization through charts and dashboards • Strong attention to detail and data accuracy • Ability to manage multiple tasks efficiently and independently I’m currently seeking an entry-level Data Analyst role where I can apply my analytical skills, continue learning, and contribute to data-driven teams. If you're looking for someone who understands both data and business operations—and can turn data into actionable insights—let’s connect.

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I have a great experience dealing with clients face to face as well as over the telephone and on email. I have acquired the skill of active listening and getting to the root of the problem within a short period of time while maintaining professionalism. I am a quick learner and I enjoy leaving a client happy knowing that their issues have been resolved as well as having the client know that they can always reach out to me for any other issues. I also have acquired the skill of recruitment from the beginning to the end.

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I am Nancy Njenga, a versatile Business Operations, Executive Support, E-commerce, and Digital Growth Specialist with over 6 years of experience supporting entrepreneurs, startups, and established businesses across different industries. I bring a strong combination of business understanding, organizational skills, digital expertise, and hands-on operational support. I help businesses stay organized, improve workflows, manage priorities, strengthen customer relationships, and keep important activities moving. I am proactive, dependable, detail-oriented, and comfortable taking ownership of responsibilities. I don't just wait for instructions; I understand objectives, identify what needs attention, take initiative, and follow through. I am also friendly, approachable, and easy to work with. I value teamwork, clear communication, collaboration, and building positive professional relationships. I work confidently both independently and as part of a team, adapting quickly to new systems, people, and business needs. What I Do Best Business & Executive Support: Administration, scheduling, email management, research, coordination, and daily operations. E-commerce Management: Shopify, Etsy, product listings, store operations, order management, and customer experience. Social Media & Digital Growth: Content creation, social media management, brand visibility, audience engagement, and marketing support. Customer & Client Relations: Communication, customer support, CRM management, lead follow-ups, and relationship building. Operations & Coordination: Workflow organization, documentation, reporting, task management, and process improvement. Tools & Technology Shopify | Etsy | HubSpot | Salesforce | Canva Pro | CapCut | Meta Business Suite | Google Workspace | Microsoft 365 | Slack | Trello | Notion | Asana | ClickUp | ChatGPT What You Can Expect From Me Ownership, accountability, and reliable follow-through. Clear, friendly, and professional communication. Strong organization and attention to detail. Initiative and practical problem-solving. Teamwork, collaboration, and a positive attitude. Adaptability and quick learning. Consistent commitment to quality and deadlines. My Work Approach I believe great working relationships are built on trust, communication, and accountability. Give me the objective, expectations, or SOP, and I will take ownership of the work, keep you informed, collaborate where needed, and follow through. I bring the skills to support your business, the initiative to keep things moving, and the commitment to make your work easier. Availability Available for full-time, long-term, and project-based opportunities. Flexible with time zones and comfortable supporting diverse teams and business environments.

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With nearly three years of experience supporting a U.S.-based physical therapy practice, I handle healthcare administrative operations that require accuracy, follow-through, and familiarity with insurance processes. My work includes verifying patient eligibility and benefits, processing prior authorizations, monitoring authorization approvals and denials, reviewing clinical documentation, managing EMR records, and coordinating patient-related administrative tasks. Beyond healthcare, I have experience in B2B and B2C cold calling, lead generation, appointment setting, and customer outreach across different industries. I understand the importance of keeping operations moving, following up on pending tasks, and resolving administrative issues without constant supervision. I bring a combination of healthcare administration knowledge, client communication, and hands-on operational support.

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I am a reliable and hardworking person with several years of experience in office administration, customer service, and technical support. I have experience handling emails, organizing files, managing daily tasks, and assisting clients and team members. I am organized, pay attention to details, and can work independently or with a team. I am always willing to learn new skills and provide the support needed to keep daily operations running smoothly.

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Customer Support and Operations Specialist with 7 years of BPO industry experience across customer service, financial services, logistics, technical support, and account-related operations. Experienced in Salesforce Service Cloud case management, Email-to-Case, queue monitoring and routing, reporting, performance metrics, complex customer escalations, payment investigations, order and shipment tracking, and cross-functional coordination. Skilled in documenting cases, prioritizing outstanding inquiries, monitoring response times and backlogs, and following through on resolutions to support SLA compliance. Detail-oriented, adaptable, and committed to accurate records and effective customer outcomes.

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I have practical experience supporting businesses with day-to-day bookkeeping and financial administration. My experience includes QuickBooks Online bookkeeping, transaction categorization, invoicing, Accounts Payable, accounts receivable, bank and credit card reconciliations, expense tracking, and financial record organization. I’m also familiar with inventory-related bookkeeping and working with client-specific systems and processes. SKILLS QuickBooks Online & Xero Accounts Payable & Accounts Receivable Bank & Credit Card Reconciliations Invoicing & Payment Tracking Transaction Categorization Expense Management Financial Reporting Excel & Google Workspace Attention to Detail & Organization I’m reliable, detail-oriented, organized, and committed to getting the numbers right. I adapt quickly to new tools and workflows, communicate clearly, and take pride in delivering accurate work on time. You focus on your business. I’ll take care of the books.

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The VA Who Gets Things Done Turning chaos into organized workflows. With 7+ years of professional experience in virtual assistance, medical billing, accounts receivable, claims management, customer support, data entry, email outreach, and administrative operations, I help businesses stay organized, efficient, and focused on growth. Here's how I can help: Virtual Assistance & Administrative Support Email & Calendar Management Data Entry & Data Mining Medical Billing & Insurance Verification Claims Processing & Appeals Management Accounts Receivable & Collections Customer Service (Phone, Chat & Email) CRM & Documentation Management Order Processing & Billing Support Research & Lead Generation Why clients work with me: Detail-Oriented and Highly Organized Strong Communication Skills Fast Learner and Adaptable Dependable and Deadline-Driven Accurate and Efficient Work Delivery Proven Experience Across Multiple Industries Whether you need help managing administrative tasks, handling customer communications, processing claims, organizing data, or supporting your daily operations, I am committed to providing reliable support that helps your business run smoothly.

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Customer Experience and Administration professional with over 9 years’ experience within the customer service, client management and remote administration sectors. Wide knowledge of handling large volumes of customer queries via phone, email, live chat and social media channels. Resolving complex issues, keeping accurate records and managing day-to-day operations. I am highly experienced in managing a team, monitoring performance, tracking KPIs, creating reports and working collaboratively with other departments. I have managed a team of 10 administrative staff. Also extremely organized, detail orientated and flexible. I am a strong communicator, problem solver and able to manage multiple tasks simultaneously. I am conversant in working independently in fast paced remote environments.

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Reliable and tech-savvy virtual professional with hands-on remote experience in digital marketing, content management, and sales pipeline support. Adept at using Odoo for email and WhatsApp campaign management, designing marketing materials, and maintaining accurate, organized data systems. Combines strong communication skills with technical proficiency in Python, SQL, HTML/CSS, and web tools to support business operations efficiently from anywhere. Known for accuracy, consistency, and self-direction in fully remote work environments.

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A highly adaptable professional with strong communication, reporting, and documentation capabilities, offering support in remote SHEQ coordination, compliance consulting, training facilitation, proposal/report writing, and systems administration. Adept at working independently, collaborating virtually, and supporting multidisciplinary teams across operational and corporate environments.

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Experienced IT Helpdesk Technician and Operations Administrative Assistant with a strong background in providing technical support and exceptional customer service. Proven ability to efficiently resolve technical issues and facilitate smooth day-to-day business operations.

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With several years of experience in customer service, virtual assistance, sales support, CRM management, and team leadership, I have developed strong communication, problem-solving, organizational, and multitasking skills. I am a goal-oriented and adaptable professional committed to delivering excellent customer experiences, supporting business operations, and contributing to company growth. I am eager to bring my experience, dedication, and willingness to learn to your organization.

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I have completed my Business management and Business Administration and have 2 years experience in Tender Administration and Document controller Willing to be part of the team

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I have over 13 years of customer service and sales experience, including more than 3 years in the U.S. real estate industry as an Appointment Setter, ISA, and Virtual Assistant. My experience includes cold calling, lead generation, lead qualification, appointment setting, CRM management, and follow-up. I'm proficient with tools such as Follow Up Boss, GoHighLevel, REISift, PropertyRadar, Podio, RealScout, Ylopo, Celebrity Agent, and RingCentral. What makes me a great hire is my strong communication skills, ability to build rapport with prospects, and results-driven mindset. I'm organized, dependable, quick to learn new systems, and committed to keeping pipelines organized while consistently delivering high-quality work. I work well independently, adapt quickly, and always strive to exceed performance goals.

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Results-driven Operations and Administrative Professional with extensive background in executive support, transaction management, customer service, and real estate operations. Highly skilled in managing complex calendars, client communications, bookkeeping, and digital workflow platforms. Known for a strong eye for detail, proactive problem-solving, and exceptional organizational capabilities developed through years of remote support for US-based clients and dynamic industries. Certified ENTJ-A strategic thinker committed to driving efficiency, streamlining processes, and delivering top-tier administrative excellence.

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Customer service and operations professional with 9+ years of experience in customer support, sales, and operations. Experienced in handling customer inquiries through phone, email, and live chat, resolving complaints, addressing customer concerns, and providing timely and accurate assistance. Strong background in customer communication, follow-ups, problem-solving, workflow coordination, customer relationship management, and service support. Experienced in working in fast-paced environments, managing multiple priorities, and coordinating with teams to maintain efficient operations and customer satisfaction.

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Executive / Customer Support Assistant with 2+ years of experience supporting senior leaders in remote environments. Skilled in calendar and inbox management, travel coordination, and stakeholder communication, ensuring priorities stay organized and deadlines are consistently met.

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