CSVA and GVACSVA and GVA

Key Achievements:

Handles the CRM for leads. Inbound and outbound calls, schedule an apointment, assists customers concern, follow up leads – send SMS and email.

Key Achievements:

Do outbound and inbound calls to call people if they are selling their property or if they know someone selling a property. Set appointment. Calendar management.

Key Achievements:

Listing orders and handling customer inquiries via social media. Managing orders and sales. Making inbound and outbound calls as well. Handling Social Media Accounts.

Key Achievements:

Make outbound calls and assist customers who need help with Roadside assistance and assisting with their insurance.

Key Achievements:

WALMART AND AMAZON ACCOUNTS AGENT Receiving inbound calls from customers about their orders, since it's a retail company. Asking for the order status, placing an order. SME Assisting the team with their product knowledge, providing resolutions, advising how to handle the call, and processing concessions. SUPERVISOR Handling a team consisting of 18 headcounts. Managing the team with their performance, attendance and behaviors. Do coaching one-on-one or in team huddle. Also, do admin tasks day by day, reports, and attend meetings.

Key Achievements:

Handles 3 LOBs (Chat, Email, Inbound Calls); I assist customers/ applicants regarding their VISA Applications. It's a pure customer service job, and I stayed for 3 years.