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B2B Sales and Lead Generation professional with over 10 years of experience in sales, business development and commercial operations. Experienced in sourcing and researching B2B prospects, defining and applying Ideal Customer Profiles (ICP), identifying decision-makers, qualifying leads and managing sales pipelines. Hands-on experience with [link hidden], HubSpot CRM, LinkedIn prospecting, personalised email outreach and CRM data management. Successfully improved lead-to-opportunity conversion from 25% to 52% through structured lead qualification and reduced non-ICP leads from 30% to 12%. Highly organised, analytical and detail-oriented, with a strong understanding of B2B sales processes and international prospecting.

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I am a highly organised and results-driven professional with experience in customer service, virtual assistance, sales, client relationship management and business operations. Through my experience as a Customer Service Agent, Independent Sales Agent and Founder of Beauty by Excel Studio, I have developed strong communication, problem-solving, administrative and multitasking skills. I am experienced in managing customer enquiries, handling bookings, coordinating appointments, maintaining records, processing payments, resolving complaints and ensuring excellent client experiences. I am comfortable working independently, learning new digital tools and managing multiple responsibilities in fast-paced environments. I am seeking a remote opportunity where I can contribute my skills, provide exceptional support and grow professionally.

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I have a 4 to 5 year work background as Business Developer in BPO and medical business development. I’m passionate about market research, sales development, brand building and tech skills. This has taught me how to solve problems faster, think critically while creatively crafting solutions to address problems coming forth. I have achieved a myriad of successes including qualifying most leads, making minimal 150 cold calls per day, averaged 6 key meetings booked monthly. Achieved 2 signed PCAs on average in a month, scheduled meetings and briefed leads on the arrangements.

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I am a business development, strategic partnerships and commercial management professional with over 16 years of experience across tourism, hospitality, telecommunications, sales, marketing, public relations, customer service, media and community development. My career has involved senior management, business development, strategic relationship management, commercial operations, stakeholder engagement and business growth. I have held leadership positions, including Founder and CEO of Explore Elite Africa, Chief Commercial Director and Board Director at Pula Models Botswana, and Executive Manager supporting Pastor Jhustin Hall Ministry's international tour and career activities. My professional experience also includes: Business Development & Partnerships: Identifying opportunities, developing proposals, building strategic relationships and securing commercial partnerships. Tourism & Hospitality: Front-of-house management, guest relations, hotel sales, safari operations and tourism experiences. Telecommunications: Customer service, sales campaigns, outbound calling, customer retention and eSIM campaigns at Orange Botswana. Marketing & Communications: Public relations, brand development, media engagement, events and stakeholder relations. Leadership & Management: Team coordination, project management, commercial strategy and operational support. Digital Innovation: Developing skills in CRM systems, HubSpot, Salesforce, workflow automation, AI tools and digital business development. I hold an Associate Degree in Media (Radio and Television), a 120-hour TEFL certificate, and have professional-level German language skills alongside English and Setswana. My professional strength lies in connecting people, businesses and opportunities, building strategic partnerships, and turning ideas into initiatives that create commercial and social impact.

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Versatile Virtual Assistant, Customer Support and Sales Representative with over 4 years of experience supporting customers and businesses across telecommunications, SaaS, education and retail. Skilled in email and live chat support, inbound and outbound calls, appointment setting, CRM management, troubleshooting, lead generation and administrative assistance. Proficient in Zendesk, HubSpot and Zoho, with strong communication, problem-solving and multitasking skills. Reliable, adaptable and committed to delivering excellent customer experiences and helping businesses grow.

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Detail-oriented Operations Administrator and Virtual Assistant with experience in remote support, CRM administration, scheduling, client communication, digital records, data entry, and follow-up. Previously supported high-volume operations at Wiremit (Jun [phone hidden] – Nov [phone hidden]), with previous experience as Virtual Sales Operator at Mediconnect, Virtual Chat Operator at Sevenly Travel, and Administrator & Personal Assistant at Pearl Dental. Proven ability to manage competing priorities independently while maintaining accuracy and confidentiality. Skilled in work-order and schedule coordination, inbox and calendar management, client and supplier communication, quote follow-up, digital filing, and SOP documentation. Strong in CRM platforms, Microsoft 365, database maintenance, reporting support, and invoice and payment follow-up. Quick to learn job-management and accounting platforms, including Tradify and Xero. Organized, proactive, and client-focused, with a track record of maintaining complete, accurate records and providing professional support in fast-paced remote environments. Available for permanent remote work, Monday–Friday, 8:00 a.m. – 5:00 p.m.

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I am a detail-oriented and results-driven professional with extensive experience in customer support, account management, and administrative operations within fast-paced, global environments. I bring strong organizational, communication, and problem-solving skills, with a proven ability to manage high-volume workloads, streamline processes, and support cross-functional teams. With a background in fintech support, virtual assistance, and accounting coordination, I am adept at handling data, resolving complex issues, and ensuring smooth day-to-day operations. I am highly adaptable, tech-savvy, and committed to delivering efficient, accurate, and customer-focused results in remote or hybrid work settings.

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High-productivity Partner Account Manager with a proven track record of driving mutual success through strategic relationship building and efficient project execution. Expert in managing complex partner pipelines and conducting performance analysis within UCaaS environments like RingCentral and 8x8. Adept at leveraging AI automation and CRM systems to optimize lead generation, streamline communications, and resolve multi-timezone scheduling challenges.

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SOUND ADVICE BPO POSITION: SOLAR OPERATIONS MANAGER DATE: AUGUST 20, [phone hidden] TO MARCH 28, [phone hidden] JOB DESCRIPTION: • Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with clients and stakeholders • Prepare and present reports on call center operations to senior management • Devise ways to optimize procedures that employees are expected to follow during and between calls;. • Managed and led a team of appointment setters to generate qualified solar consultation appointments • Set and tracked KPIs including call volume, conversion rate, and appointment show rate • Developed and optimized call scripts, improving appointment booking conversion rates • Monitored team performance through call reviews, coaching, and real-time feedback • Oversaw CRM management, ensuring accurate lead tracking and timely follow-ups • Coordinated with sales and marketing teams to align lead quality and campaign performance • Implemented process improvements that increased team productivity and reduced lead response time • Generated daily and weekly performance reports to guide decision-making, Trained and onboarded new agents, improving ramp- up time and overall team efficiency BIZ SUPPORT SOLUTIONS BPO POSITION: BUSINESS DEVELOPMENT /OPERATIONS MANAGER DATE: JAN 20, [phone hidden] – JULY 18, [phone hidden] JOB DESCRIPTION: • Leads and communicates the Service Operations Strategy to team Leads and team members Strong interpersonal & influence management skills. • Knowledge of Client and end user requirement • Identify opportunities of improvement with in his Queue • Monitor the performance of the team leads, team members and new hires for his respective Queue. >Undertake one-on-one and group interactions to provide appropriate inputs. • Maintain continuous focus on process metrics, quality and cost and to escalate exigencies and non-compliances in respective Queue. • Provide functional support & direction on operational needs to the team leads and team members. Floor management, team rostering and intra-day management for 24/7/365 operations. COMPANY: TELPROS INC POSITION: OPERATIONS MANAGER DATE: June 5, [phone hidden] – SEPTEMBER 11, [phone hidden] JOB DESCRIPTION: • Make outbound calls to potential customers • Qualify leads and set appointments for sales team • Follow up with leads and ensure customer satisfaction • Maintain accurate records of calls and appointments in CRM system • Communicate effectively with team members and management • Meet or exceed weekly and monthly appointment setting goals • Stay up-to-date with product and service knowledge • Provide feedback to improve sales and marketing strategies

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Highly experienced Lead Generation Specialist, Cold Caller, GoHIghLevel, and Trainer with 10+ years in customer service, sales, and client relationship management. I help businesses grow by generating qualified leads, optimizing outreach strategies, and delivering exceptional client experiences from first contact to conversion. Proficient in multiple CRM, sales, and marketing tools to ensure smooth operations and measurable results. Services I Offer: * Lead generation and prospecting using Lusha, ZoomInfo, Ulinc, and GoHighLevel * Cold calling via RingCentral to identify, qualify, and convert leads * Email marketing campaign setup, management, and optimization using MailerLite * CRM management, database building, and real-time lead updates * Landing page creation and optimization to improve conversions * Sales calls, upselling, and cross-selling tailored to client needs * Client onboarding and workflow automation in GoHighLevel * Customer support via phone, email, and chat for inquiries, disputes, and technical issues * Campaign performance analysis and ROI reporting * Fraud monitoring and account security checks * Team coaching, training, and performance management * Script creation, sales spiels, and process documentation * Resolving escalations and complex client concerns with professionalism * Time, calendar, and task management for efficient operations * Negotiation and deal-closing strategies to exceed sales targets

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I am a dedicated and detail-oriented Virtual Assistant who helps businesses and entrepreneurs stay organized, productive, and focused on their goals. I specialize in managing administrative tasks, handling emails and calendars, providing customer support, organizing data, and streamlining day-to-day operations. With strong communication skills, reliability, and a proactive approach, I ensure tasks are completed efficiently and professionally, allowing my clients to save time and grow their business.

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ICT Professional and Project Manager with over three years of experience in systems administration, network management, web development, database operations and electoral technology. Currently Senior ICT, Voter Registration & Delimitation Officer at the Zimbabwe Electoral Commission (Midlands Province), overseeing ICT infrastructure, BVR kit management, boundary mapping and provincial reporting. Skilled in web development (HTML, JavaScript, and website and intranet design and maintenance), with research and analysis experience in STATA, results-based management and M&E system design. Recently completed a Postgraduate Diploma in Sustainable Project Management, Monitoring & Evaluation, bringing a results-focused approach to technology and programme delivery.”

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Most recently, I worked as a Customer Care Ambassador handling voice, chat, and email support. In this role, I was responsible for assisting customers, addressing their concerns, providing appropriate solutions, and ensuring a positive customer experience. This experience also helped me become more adaptable and comfortable handling different communication channels. I consider myself a hardworking, organized, and customer-focused person. I’m also a quick learner, and I’m always willing to improve my skills and take on new challenges. At this stage of my career, I’m looking for an opportunity where I can use my customer service and communication experience, contribute to the success of the company, and continue growing professionally.

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Customer Service and Call Centre Professional with over 12 years of experience in customer support, sales, quality assurance and team leadership. Skilled in handling inbound and outbound calls, resolving customer enquiries and complaints, building strong customer relationships, and achieving performance targets. Experienced in call monitoring, agent coaching, customer retention and CRM systems. A reliable, adaptable and hardworking professional with strong communication and problem-solving skills, able to work independently or as part of a remote team.

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I have experience in lead generation, administrative support, social media management, and client communication. I’ve worked on tasks such as researching potential clients, managing CRM data, handling emails and scheduling, creating documents, and supporting daily business operations remotely. What makes me a great hire is that I’m highly organized, detail-oriented, and quick to learn new systems and tools. I’m also reliable, proactive, and able to work independently with minimal supervision. I always focus on delivering quality work, meeting deadlines, and helping businesses stay organized and grow efficiently.

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Results-driven SEO, content, technical, and data researcher with a multidisciplinary background in scientific research, technical communication, digital content strategy, and data quality assurance. Experienced in conducting comprehensive research, gathering and verifying information from multiple public sources, and producing accurate, well-structured content and data for diverse audiences and business needs. Skilled in SEO, keyword research, content optimization, data validation, quality assurance, and technical documentation. Experienced in both front-end and back-end data processes, including research, data entry, database maintenance, information verification, and quality control. Currently supporting talent and booking-related data operations by researching public figures, identifying relevant agents, agencies, managers, and representatives, and maintaining accurate and reliable records. Also experienced in service delivery and operations management, digital product fulfillment, and customer support in high-volume online environments. Brings strong analytical thinking, attention to detail, problem-solving abilities, and excellent written communication, backed by experience in marine biology, molecular research, higher education, SEO, technical writing, and data research. Adaptable and highly organized, with a proven ability to manage complex information, maintain data accuracy, and deliver reliable, user-focused results in fast-paced environments.

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Results-driven Real Estate Cold Caller and Appointment Setter with over four years of experience in customer service, technical support, and outbound sales. Experienced in making high-volume outbound calls, qualifying motivated sellers, handling objections, updating CRM systems, and scheduling appointments for acquisitions teams. Strong communicator with excellent rapport-building skills, a positive attitude, and a commitment to meeting performance goals. Highly organized, dependable, and quick to learn new tools and processes while delivering exceptional customer experiences in fast-paced remote environments.

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Executive Assistant with 3+ years of experience supporting founders and remote teams. Skilled in calendar management, inbox coordination, meeting scheduling, Slack, Google Workspace, and administrative support across CET, EAT, and overlapping US/Canada business hours.

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I am a creative Graphic Designer, UI/UX Designer, and Social Media Manager with professional experience in digital marketing, brand development, and content creation. I have experience managing multiple social media accounts across Facebook, Instagram, LinkedIn, and X, creating engaging marketing materials, designing user-friendly digital interfaces, and maintaining consistent brand identities. I am proficient in graphic design, Figma, Canva, social media strategy, content planning, digital advertising, website design, and AI-powered creative tools. I am also familiar with administrative support, data entry, research, and IT-related tasks. I am highly adaptable, detail-oriented, creative, and committed to delivering quality work within deadlines. I can work independently or collaboratively with international teams and am eager to contribute to business growth through effective digital solutions.

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A detail-oriented and results-driven finance professional with a Degree in Finance and Banking and experience in financial management, accounting, budgeting, financial reporting, and cash flow management. Skilled in maintaining accurate financial records, preparing financial statements, reconciling accounts, monitoring expenditures, and ensuring compliance with financial policies and procedures. Possesses strong analytical, problem-solving, organizational, and communication skills, with a commitment to accuracy, accountability, and supporting sound financial decision-making. Eager to contribute to organizational growth through effective financial planning, cost control, and efficient management of financial resources.

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