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A highly experienced Customer Service Representative with a demonstrated history of working in the Business Process Outsourcing Industry for 17 years. Skilled in Communication, Financial Risk, Risk Management, Financial Services, Risk Analysis, and Real Estate Sales.

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My name is Rizzie, and I have been working as a Virtual Assistant for the past six years, supporting businesses with a wide range of administrative, operational, and marketing tasks. Throughout my experience, I have developed strong expertise in medical billing, client onboarding, creating Standard Operating Procedures (SOPs), email marketing campaigns, and social media management. These roles have allowed me to build a solid foundation in organization, communication, and process improvement while helping businesses run more efficiently. In addition to my virtual assistance work, I am currently a third-year law student and a trained paralegal in the Philippines. My legal education has strengthened my analytical thinking, attention to detail, research skills, and professionalism, which I consistently apply in my work. It also enables me to handle confidential information responsibly and approach tasks with a structured, problem-solving mindset. Beyond my professional and academic work, I am also a volunteer and advocate for women’s empowerment, which reflects my commitment to using my skills to support meaningful causes and contribute positively to the community. You should hire me because I bring a combination of practical experience, legal training, reliability, and initiative. I am highly organized, adaptable, and proactive, and I take pride in delivering quality work that supports team goals and business growth. My diverse background allows me to contribute not only as a Virtual Assistant but also as someone who can help improve systems, communicate effectively with clients, and support strategic initiatives.

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Hi! My name is Jocelyn Engay and I have a College degree of Bachelor of Arts major in Political Science. I worked as a government employee for almost 7 years and started to work in the Call Center Industry in [phone hidden]. I started as a Customer Service Representative for [link hidden] and Virgin Mobile, Telemarketer for JP Morgan and Chase and for HSBC, Technical Support Specialist for Comcast Cable and Internet, Dish Network and Belkin routers and modem. In [phone hidden], I came to know about Homebased as what we call it before and now it is Work from Home. I worked part time for an Insurance company, then worked on fulltime as years passed by. I started working as a Virtual Assistant for Real Estate year [phone hidden] as a Cold Caller and Appointment Setter. Then as years passed by, I also handled Text , as well as email campaigns and Social Media accounts of my clients using Facebook and Instagram. 5 I also used Canva for creating designs that I will post on Facebook and Instagram. Every time I make my CALLS on Distressed Property Owners, FSBO, Wholesalers, Veteran and Mortgage Loans, I have to treat them as my friends or a family that I want to know what's going on with their day or what's keeping them busy when I call them. Also as a Cold Caller and Appointment Setter, I am in constant contact with several home buyers and sellers on a daily basis from different inbound and outbound lead sources. I am in charge of prospecting, cultivating and managing leads. I obtain critical information about buyer/seller leads, and schedule appointments for qualified leads. These people are really the ones who will keep the processes moving smoothly so that the leads are flowing, and are screened properly. I am the best agent for the position because Over the years I had worked as a Cold Caller and Appointment Setter, I was able to acquire skills and discipline that made me work from home with efficiency and integrity. And I am fun to work with because I have a very positive attitude in life and am very cooperative with my team. I can work full time, even on Saturdays and Holidays.

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Client Support Specialist and Virtual Assistant with 16 years of experience in BPO customer care and VA work, mostly supporting U.S. healthcare, real estate, and small business clients. CRM & platform experience — Salesforce, BrightTree, Nikko Health, Ceipal, Gorgias, and more Client support — inbound/outbound calls, billing, insurance verification, HIPAA-compliant handling, ticketing Lead gen & outreach — cold email campaigns, appointment setting, list building AI & automation — comfortable using ChatGPT, Claude, and AI voice tools to speed up workflows. Most recently, I supported an ecommerce and AI phone platform for Shopify merchants (Consio AI), handling technical support, billing, and customer troubleshooting. Before that, I managed CEO calendars, cold outreach, and Google Ads campaigns for a science museum client.

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Customer focused professional with experience in healthcare, insurance claims, billing, accounting, and BPO operations. Skilled in customer support, data management, problem-solving, and handling medical inquiries with accuracy and professionalism. Proven ability to improve customer satisfaction while meeting performance goals and maintaining compliance standards.

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I've been in the BPO industry for 10 years, and I worked as a customer service representative for US and UK accounts. I handled customers' queries through phone calls, chat, and email. I am well versed in software tools like Filemaker, Textline, Outlook, Salesforce, iComs, Ring Central, Filevine, Domo, Zoom, Hubstaff, Shopify, Avaya Onex, and Voice over Internet Protocol (VoIP) systems. I am HIPPA trained and certified. I was with the US and AUS healthcare accounts and was promoted twice, first as an account supervisor, handling escalations and complaints. Second, as a process and product trainer, I trained new hires. I also handled prior authorization, pre-determination, appeals, claims and benefits, insurance verification, and appointment setting.

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* Legal Research and Legal Writing * Contract Drafting and Review * Legal Document Preparation * Legal Research and Analysis * Commercial Law * Employment Law * Corporate and Business Law * Contract Management * Proofreading and Editing * Microsoft Word and Document Formatting * Professional Communication * Attention to Detail * Confidentiality and Professional Ethics * Time Management * Problem Solving * Client Communication

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With over four years of experience in content management and administrative support, I have developed strong organizational, communication, and digital management skills that enable me to effectively support remote teams and business operations. In my previous roles, I have successfully managed content scheduling, handled email correspondence, organized digital files, and coordinated tasks to ensure smooth workflow. I am highly proficient in using productivity tools, managing calendars, conducting online research, and maintaining clear communication with clients and team members. I pride myself on being detail-oriented, dependable, and proactive. I am comfortable working independently, prioritizing tasks, and meeting deadlines while maintaining a high standard of work. My experience in content management has also strengthened my ability to handle multiple responsibilities efficiently in a fast-paced remote environment. I would welcome the opportunity to contribute my skills and dedication to your team. Thank you for considering my application. I look forward to the possibility of discussing how I can support your organization as a Virtual Assistant

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Need someone who can take work off your plate and get things done? I’m a results-driven BPO professional with 7+ years of experience in customer service, sales, training, quality assurance, and administrative support. I’ve worked in fast-paced environments where attention to detail, communication, problem-solving, and the ability to work independently are essential. As a BPO Trainer and Quality Audit Specialist, I manage training classes, evaluate performance, provide coaching, prepare reports, and present operational updates to clients. My sales and customer service experience has also strengthened my ability to build rapport, manage leads, handle customer concerns, and turn conversations into positive results. I’m highly adaptable and comfortable learning new tools, systems, and processes. Give me a task I haven’t done before, and I’ll research, learn, and find the best way to get it done. If you’re looking for a reliable, proactive, and detail-oriented professional who can communicate well, learn quickly, and treat your business with the same level of ownership as you do—I’d love to be that person on your team.

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I’m an organized, dependable, and detail-oriented Virtual Assistant specializing in administrative support and business operations. Through Rooted Work, I help entrepreneurs, small businesses, and busy professionals manage the behind-the-scenes tasks that keep their businesses running smoothly. My skills include email and calendar management, scheduling, data entry, project coordination, online research, customer support, document organization, reporting, workflow management, and general administrative assistance. I’m comfortable using Google Workspace, Microsoft Office, Canva, Calendly, and other productivity tools. I’m a quick learner who works well independently, communicates clearly, and takes accuracy, deadlines, and confidentiality seriously. My goal is to provide reliable support that keeps clients organized, reduces their workload, and gives them more time to focus on their business.

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Strategic and highly organized Executive Assistant with a strong foundation in Strategic Management and specialized training in Virtual Assistance. Proven experience supporting C-level executives in legal and entrepreneurial environments, managing high-volume calendars and inboxes, travel coordination, invoicing streamlining client intake processes, and optimizing CRM systems to improve lead conversion and operational efficiency. Skilled in coordinating complex workflows, handling confidential documentation with discretion, and implementing structured systems that enhance productivity and protect revenue. Adept at managing cross-functional communication, executive priorities, and end-to-end administrative operations in fast-paced, detail-driven environments. Recognized for precision, reliability, and a proactive approach to problem-solving, with a strong ability to anticipate needs and support high-level decision-making.

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LEGAL RESEARCHER Detail-oriented Legal Research professional with a strong foundation in analyzing statutes, case law, regulations, and legal precedents across multiple jurisdictions. Adept at synthesizing complex legal documents into concise, actionable memoranda and reports. Demonstrates proven ability to support litigation strategies, corporate compliance, and policy development through rigorous primary and secondary source verification, including Westlaw, LexisNexis, and PACER systems. Methodical and intellectually disciplined, with a commitment to accuracy, confidentiality, and ethical research standards. Experienced in bluebook citation, brief drafting, and preparing foundational materials for court filings or client advisories. Combines analytical reasoning with time-sensitive delivery, ensuring that legal teams and stakeholders receive reliable, well-organized information to support sound legal decision-making. CUSTOMER SERVICE Empathetic and solution-driven Customer Support professional with a proven track record of managing high-volume client interactions across phone, email, chat, and ticketing systems (e.g., Zendesk, Salesforce, Intercom). Skilled in de-escalating complaints, troubleshooting product or service issues, and guiding users to timely resolutions while maintaining high customer satisfaction (CSAT) and first-response time metrics. Strong active listening and communication skills, complemented by the ability to translate technical or policy information into clear, accessible language for diverse client bases. Experienced in documenting support cases, identifying recurring pain points, and collaborating with internal teams to improve processes and committed to delivering a consistent, professional, and positive client experience that fosters loyalty and retention.

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Possess a wide range of skills across administrative and client-focused roles, including inbound/outbound communication, email and chat support, customer service, inside sales, lead generation, appointment setting, legal assistance, real estate virtual assistance, transaction coordination, data analysis, property management, and other virtual assistant responsibilities.

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Detail-oriented and proactive Virtual Assistant with a strong background in administrative support, executive assistance, and operations management. Skilled in streamlining workflows, handling scheduling, email management, and process improvement. Adept at working in fast-paced environments, prioritizing tasks, and leveraging technology to improve efficiency. Passionate about problem-solving and ensuring seamless operations.

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Legal and Executive Virtual Assistant with experience supporting professionals and business leaders with administrative and legal tasks that keep operations running smoothly. My work includes managing calendars and emails, preparing documents, organizing case files, scheduling meetings, handling correspondence, and supporting day-to-day executive workflows. I have experience working with tools such as Google Workspace, Microsoft Office, Trello, Asana, CRM systems, ActiveCampaign, and PandaDoc. I am comfortable handling confidential information, coordinating multiple responsibilities, and ensuring tasks are completed on time. I enjoy creating structure, simplifying processes, and providing reliable support that allows executives and legal teams to focus on higher-level priorities.

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Results-oriented Process Delivery Associate with over 5 years of experience in high- volume insurance operations, claims management, and technical support. Proven track record in streamlining office operations and coordinating daily activities to ensure seamless service delivery. Expert in troubleshooting complex issues while maintaining strict compliance with industry standards and policy guidelines.

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A results-driven Product Sourcing Expert with hands-on experience in identifying, evaluating, and managing reliable manufacturers and suppliers across local and international markets. Specialized in private label, FMCG, cosmetics, hair products, and general trade, with a strong focus on quality assurance, cost optimization, and ethical sourcing. Highly skilled in end-to-end sourcing processes—from product ideation and supplier vetting to negotiation, production monitoring, logistics coordination, and final delivery. Adept at bridging the gap between manufacturers and brand owners to ensure consistency, compliance, and timely execution. I help businesses reduce sourcing risks, control production costs, and achieve consistent product quality by connecting them with verified suppliers and overseeing the entire sourcing lifecycle allowing brands to focus on growth, marketing, and customer satisfaction.

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PROFESSIONAL SUMMARY I'm a Virtual Assistant with 5+ years of experience supporting executives, managing client communications and running daily operations. My background covers high-volume inbox and calendar management, appointment scheduling, CRM record-keeping, lead follow-up and administrative coordination in remote-friendly environments. I've managed 80–100 emails daily, coordinated 20+ weekly meetings for C-suite executives and maintained accurate records for 100+ active client accounts. I'm reliable, detail-driven and proactive, I follow through without being chased and bring a systems-first mindset to every role I take on. I work with Google Workspace, Microsoft 365, Asana, Slack and CRM systems and I communicate professionally across all channels. Available for full-time and part-time remote roles, with flexibility across US, UK, Canadian, Asian and Australian time zones. WORK PREFERENCES Role Types: Executive VA · Administrative VA · Customer Service VA Engagement: Full-time or Part-time Rate: $6/hour and above Time Zones: open to US, UK, Canada, Australia, Asia Work Style: Independent, remote Industries: Any — service businesses, agencies, e-commerce, professional services

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Versatile and detail-oriented professional with strong experience in Accounts Receivable (AR) collection, denial management, medical billing, insurance follow-ups, and legal research support. Proven ability to manage complex healthcare claims across multiple U.S. clients and insurance payers while driving timely reimbursement resolutions and reducing AR aging. Skilled in denial trend identification, appeals management, payer communication, and remote workflow collaboration. Recognized for accuracy, analytical thinking, professionalism, and strong client communication.

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Hello I am legal professional with 3+ years of experience supporting lawyers, legal firms, and solo practitioners. I am dedicated to providing expert-level paralegal and legal admin support with 100% confidentiality. I combine legal knowledge with virtual assistant skills to help you stay organized, efficient, and stress-free. Whether you're a solo attorney or a law firm, I'll handle your legal back-office operations so you can focus on advocacy. Here's what I can handle for you: 1. Legal research & case law summaries 2. Drafting legal documents (contracts, demand letters, NDAs, MOUs) 3. Reviewing, editing & formatting legal docs 4. Legal transcription & typing from dictation 5. Case file organization & document management 6. Email & calendar management 7. Court document prep & legal admin support 8. Client communication & follow-up Qualifications You Can Trust: 1. Certified Virtual Assistant 2. 3+ years experience as a Legal Assistant 3. Committed to confidentiality, accuracy & professionalism Lets work together to make your legal operations smoother and more efficient.

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