Reniel

Client Support Specialist and Virtual Assistant

Reniel

ID Verified
1,200/mo
Silay City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Client Support Specialist and Virtual Assistant with 16 years of experience in BPO customer care and VA work, mostly supporting U.S. healthcare, real estate, and small business clients. CRM & platform experience — Salesforce, BrightTree, Nikko Health, Ceipal, Gorgias, and more Client support — inbound/outbound calls, billing, insurance verification, HIPAA-compliant handling, ticketing Lead gen & outreach — cold email campaigns, appointment setting, list building AI & automation — comfortable u...

Skills & Expertise

Customer Success

E-commerce & Marketplace

WordPressIntermediate
Order ProcessingIntermediate
Order FulfillmentIntermediate
ShopifyIntermediate
GorgiasBeginner

Human Resources

US RecruitingIntermediate
RecruitmentIntermediate

Marketing & Growth

HubSpotIntermediate
MailchimpIntermediate
Google AdsBeginner

Real Estate Operations

Sales & Business Development

Specialized Skills

Work Experience

Sales Associate → Technical Support Specialist | Consio AI

Consio AI

Sep 2025 - Jul 2026

Job Responsibilities:

Awesome Aminos & Barn Owl Tech — Ecommerce and AI phone platform for Shopify merchants

Email SupportPhone SupportOrder ProcessingTechnical SupportTicket ManagementGorgiasOrder FulfillmentShopifyTechnical RecruitingData Entry

Quick Stats

Age40 years
GenderMale
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

HIPAA Compliance Certification
Lean Six Sigma - White Belt
Lean Six Sigma - Yellow Belt