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Experienced Customer Service professional in the E-commerce industry with over 12 years of progressive experience in customer relations, dispute management, and escalation handling within leading online retail platforms. Demonstrates strong proficiency in CRM systems, PayPal dispute resolution, and process improvement. Committed to delivering exceptional service, maintaining client satisfaction, and upholding company standards of professionalism and integrity.

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Detail-oriented and reliable Virtual Assistant with experience in customer support, social media management, and administrative operations. I specialize in managing inboxes, handling client communication across email, chat, and social media, scheduling appointments, and keeping day-to-day operations organized and efficient. I have worked with international clients and remote teams, supporting high-volume customer interactions, maintaining accurate records, and ensuring timely responses. My background also includes Instagram management, DM outreach, content support, and basic digital marketing tasks, along with strong data entry and research skills. Comfortable using tools such as Google Workspace, Slack, Zoom, Trello, Asana, Notion, CRM systems, and Meta Business Suite, I am quick to learn new systems and follow established processes. I bring strong written communication, attention to detail, and the ability to multitask while maintaining quality and consistency. I am proactive, dependable, and able to work independently, making me a strong support partner for businesses looking to streamline operations, improve customer experience, and stay organized. LINKEDIN PROFILE ; [link hidden]

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I'm a Customer Care and Sales Professional with 10+ years of experience working international hours.

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Organized, proactive, and reliable Executive Assistant, Virtual Assistant, and E-commerce professional with 3+ years of experience in sales, customer support, account management, and business operations. Skilled in calendar and schedule management, email/inbox management, meeting coordination, research, data entry, reporting, CRM management, customer support, follow-ups, and administrative tasks. I am highly organized, detail-oriented, proactive, and comfortable managing multiple priorities independently in remote environments. I also have knowledge of Shopify store management, e-commerce operations, product management, customer service, digital marketing, SEO, Google Ads, and email marketing. I completed the Udemy course “Amazon, eBay, Mailchimp Email Marketing, Google Ads, Search Engine Optimisation (SEO) & Shopify” by Trevor Ginn. Proficient in Shopify, Zoho CRM, Zoho Desk, Salesforce, HubSpot, Microsoft Office, Outlook, Google Workspace, Teams, Slack, Zoom, and Jira. I bring strong communication, organization, problem-solving, attention to detail, and follow-through, with a commitment to helping executives and businesses stay organized, productive, and customer-focused.

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Are double booked calendars, 300+ unread email backlogs, and dropped follow-ups silently draining your business momentum? Busy leaders and founders constantly struggle with overflowing inboxes, calendar collisions, manual data entry, and tracking action items that slip through the cracks. As an Executive Virtual Assistant, the solution is building structured operational systems using top industry tools: triage and zero inbox execution via Gmail and Outlook, managing high-volume schedules and 100–150 daily appointments in Google Calendar, Jane App, and Calendly, organizing data and leads in Google Sheets and MS Excel, tracking workflows across Trello, Asana, and ClickUp, managing social DMs and WhatsApp Business customer communication, and running automated pipelines through Zapier, Make, and GoHighLevel. Backed by ChatGPT, Claude, and Gemini for rapid research, HIPAA-certified security, and full flexibility across all working hours and time zones. If you like, I can send you a 3-minute mockup idea for your task. Send a message today, and let us get it off your plate!

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I am a results-driven Sales Professional and Executive Assistant with extensive experience in lead generation, client relationship management, and driving revenue growth. I am skilled in managing sales pipelines, conducting outbound prospecting, identifying potential clients, and converting qualified leads into successful deals. Proficient in CRM systems and professional client communication, I have a proven ability to support high-performing sales teams, manage administrative responsibilities, and deliver excellent results in fast-paced remote work environments.

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Results-driven Customer Success and Client Operations professional with 8 years of progressive experience across e-commerce, healthcare, real estate, customer support, client retention, and remote operations. Experienced in supporting international customers, managing high-volume service environments, coordinating appointments and client requests, resolving complex issues, and improving operational workflows. Proven ability to combine customer empathy, analytical problem-solving, CRM technology, and process improvement to deliver measurable business outcomes including 95% inquiry resolution within SLA, 20% reduction in escalations, 15% improvement in retention among repeat and VIP customers, 25% reduction in repetitive inquiries, 30% reduction in response times, and 25% improvement in lead conversion. Highly adaptable across remote, international, and fast-paced environments.

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I am a Bookkeeper with 7+ years of experience supporting US clients with their bookkeeping and accounting needs. I specialize in QuickBooks Online and am a QuickBooks Online ProAdvisor Level 1. My experience includes bank reconciliations, accounts payable and receivable, payroll, expense categorization, financial reporting, sales tax filings, and [phone hidden] preparation support. I also have training in Profit First and US Pure Bookkeeping. I am detail-oriented, reliable, and organized, with a strong commitment to maintaining accurate financial records and helping business owners understand their finances. I can work independently, meet deadlines, and adapt to new systems and processes.

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Results-driven Virtual Assistant and Customer Experience Specialist with 4+ years of experience supporting executives, streamlining workflows, and managing client relationships. I specialize in administrative operations, complex calendar management, inbox detoxes, CRM maintenance, and customer support. ​Core Skills: Executive Support, Inbox/Calendar Management, Client Onboarding, Data Research, and Presentation Design. Tech Stack: Google Workspace, MS Office, Notion, Zendesk, Zoho CRM, Asana, Slack, Calendly, and Canva.

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Dedicated and versatile technical professional with a proven record of delivering comprehensive solutions that bridge clients' digital and physical needs. Experienced in developing impactful websites, managing social media advertising campaigns, and providing high-quality branding and graphic design services. Proficient in office supply management and bookkeeping through QuickBooks. A results-oriented leader committed to client satisfaction and driving business growth. Eager to contribute an extensive repertoire of hardware and software expertise to a challenging role within a growing technical support team. Adept at deconstructing complex technical concepts into clear, accessible instruction, particularly for end-users with limited technical backgrounds.

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E-commerce customer support specialist with 10+ years of experience, including 8+ years supporting US-based Shopify, Amazon, and subscription-based brands across email, chat, and marketplace channels. Maintains 95%+ CSAT while resolving [phone hidden]+ daily tickets, with proven results in retention-focused support, refunds and chargebacks, subscription management, and escalation handling. Proficient in Gorgias, Zendesk, HelpScout, Recharge, and Amazon Seller Central.

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Results-driven Customer Service and Sales Professional with over five years of experience supporting U.S.-based clients in fast-paced, performance-driven environments. Proven expertise in customer engagement, outbound sales, lead qualification, and high-volume support across phone, email, and chat channels. Highly skilled in CRM systems, script-driven communication, objection handling, and maintaining accurate documentation. Known for strong communication skills, adaptability, and the ability to build rapport while consistently meeting or exceeding sales, conversion, and customer satisfaction targets. Committed to delivering exceptional customer experiences while contributing to business growth and long-term client retention.

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Organized and detail-oriented Virtual Assistant with experience in executive administrative support, social media management and digital operations. Skilled in email and calendar management, scheduling, document organization, customer communication, online research and data entry. Experienced in supporting executive operations, managing social media accounts and handling digital business activities, including Shopify store management. Comfortable working independently in remote environments, managing multiple priorities and learning new tools and systems. Proactive, adaptable and committed to delivering reliable administrative and operational support.

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NEED A DEPENDABLE VA WHO UNDERSTANDS E-Commerce WORKFLOWS? You're probably looking for me. Let me tell you a quick overview of my skills and strengths. I have over 5 years of experience as an Ecommerce Manager specialize in Etsy, Shopify, and eBay with a proven track record of increasing sales. Here's how I can help you Daily Etsy Store Management Store Setup & Optimization (pages, collections, products) Order processing & tracking updates Customer support & message handling Listing creation & optimization (SEO) Product Research Product updates, inventory & store organization Web Research & Competitor Analysis Basic performance checks & improvements Graphic & Product Image Editing Dropshipping AI video generation and editing E-commerce Platforms I Worked With: Etsy Shopify Ebay Mercari Facebook Marketplace & Shops TOOLS & SOFTWARE I USE: Canva E-Rank Zeedrop DSM Tool AutoDS Google Suite (Docs, Sheets), Microsoft Office ChatGPT (for content & SEO) Google Flow CapCut Ready to grow? Let's optimize your store today. Message me to discuss how I can support your business. PS. This is going to be the best decision you have made in while *wink*

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Experienced Virtual Assistant with a background in customer service, sales support, real estate administration, lead management, CRM management, data entry, and appointment setting. I am highly organized, detail-oriented, reliable, and comfortable working independently in a remote environment. I communicate professionally, learn new tools quickly, and am committed to providing excellent customer service and supporting business operations.

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Results-driven E-Commerce Store Manager and Full-Stack Virtual Assistant with extensive experience managing multi-platform storefronts across Shopify, Etsy, Amazon, and eBay. Proven expertise in end-to-end store operations, advanced product research, active SEO optimization, inventory management, and print-on-demand fulfillment. Adept at leveraging creative design tools like Adobe Photoshop alongside technical workflows to scale online businesses and maximize organic traffic. Detail-oriented, highly adaptable, and committed to delivering exceptional operational efficiency and growth for global clients.

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E-commerce & Growth Marketing Consultant | D2C & B2C | Shopify, Amazon, CRO & Lifecycle Marketing I’m a CIM-certified digital marketing and e-commerce professional with 9+ years of experience across wellness, healthcare, and consumer electronics, including Hi-Lyte, My 1Health, and LG Electronics. My strength is connecting customer acquisition, the online shopping experience, and retention. I combine growth strategy with hands-on execution across storefront optimisation, performance marketing, CRM, SEO, and product launches, focusing on online sales, conversion, and marketing efficiency. I have worked with US consumer brands and across international markets, coordinating creative, development, product, sales and external partners to deliver campaigns and e-commerce projects. SELECTED EXPERIENCE AND IMPACT Hi-Lyte | E-commerce & Growth Marketing • Supported the Adapted Nutrition to Hi-Lyte rebrand, including a Shopify storefront overhaul, content migration and brand alignment. • Improved product-page conversion through layout, imagery and CTA optimisation, and supported strong Meta retargeting performance by aligning product pages with campaign creative. • Managed storefront merchandising and promotional experiences across product launches, seasonal campaigns, bundles, subscription offers and VIP initiatives. • Improved email deliverability through audience segmentation, database cleanup and platform migration, with subsequent work spanning Klaviyo campaigns and lifecycle automation. • Coordinated Shopify and Amazon fulfilment workflows, including SKU alignment, inventory coordination and subscription-order troubleshooting. My 1Health | Global Growth Marketing • Increased online sales by 26%, improved ROAS by 20% and grew organic traffic by 125% year over year. • Led acquisition strategy across paid media, SEO, content and partner channels, covering budget allocation, campaign optimisation and landing-page experimentation. • Developed segmented lifecycle programmes for onboarding, education, retention and reactivation. • Translated analytics, CRM and advertising data into performance reporting, forecasts and channel recommendations. LG Electronics East Africa | Digital Marketing & E-commerce • Managed digital commerce activity across 7 countries and 11 retail partners, covering product merchandising, channel campaigns and online go-to-market execution. • Increased “Where to Buy” clicks by 462% and conversion rate by 1,027%, with annual website traffic reaching 2.7 million. • Coordinated new product introductions and promotional campaigns across product, marketing, sales and retail partners. • Optimised product visibility and customer journeys across brand websites and retail e-commerce channels. CORE EXPERTISE • E-commerce strategy and management • Shopify storefront optimisation • Amazon marketplace management • Conversion rate optimisation • Paid acquisition • CRM and lifecycle marketing • Subscription programmes • Product launches and merchandising • SEO and content strategy • Analytics and attribution • Cross-functional project management PLATFORMS AND TOOLS Shopify, Klaviyo, Google Ads, Meta Ads, GA4, Google Tag Manager, Google Search Console, SEMrush, HubSpot and Mailchimp. I’m seeking e-commerce and growth marketing opportunities with D2C and B2C brands where online sales are a core revenue channel, particularly roles combining commercial planning, acquisition, storefront performance and customer retention.

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Curriculum Vitae: [link hidden] Shopify designer, video editor and content creator with 5 years of professional design work and 7 years building ecommerce brands. I turn ideas into clean, print-ready artwork, cut Reels and promo videos that hook fast, and keep everything consistent from artwork to storefront. I use AI tools to speed up production and I'm comfortable with bold, humorous brand voices and fast, high-volume output.

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Hello there. I am Cynthia Ndegwa. A Creative Strategist and Brand Consultant. For years, I’ve helped brands, from luxury jewelry to wellness startups find their voice and connect meaningfully with their audiences. My background in psychology and communication fuels how I shape stories, launch campaigns, and build communities that feel real and relatable I blend strategic thinking with creative storytelling. Whether it’s crafting a brand voice, designing social media strategies, or analyzing what makes people tick, I focus on creating work that’s not just eye-catching it’s human-centered and purposeful. I believe the best work happens when strategy meets soul. I don’t just execute ideas, I build genuine connections between brands and the people they serve. If you’re looking for someone who cares deeply about impact, clarity, and creativity, I’d love to bring that energy to your team.

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Versatile Virtual Assistant, Customer Support and Sales Representative with over 4 years of experience supporting customers and businesses across telecommunications, SaaS, education and retail. Skilled in email and live chat support, inbound and outbound calls, appointment setting, CRM management, troubleshooting, lead generation and administrative assistance. Proficient in Zendesk, HubSpot and Zoho, with strong communication, problem-solving and multitasking skills. Reliable, adaptable and committed to delivering excellent customer experiences and helping businesses grow.

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