Customer Service Representative - EscalationCustomer Service Representative - Escalation
Joar
ID Verified$870
per month
($5/hour)
Profile Description
Experienced Customer Service professional in the E-commerce industry with over 12 years of progressive experience in customer relations, dispute management, and escalation handling within leading online retail platforms. Demonstrates strong proficiency in CRM systems, PayPal dispute resolution, and process improvement. Committed to delivering exceptional service, maintaining client satisfaction, and upholding company standards of professionalism and integrity.
Top Skills
Skills & Expertise
Skill Levels Explained:
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E-commerce & Marketplace
Work Experience
Customer Service Representative - Escalation
ZZ Connect, Inc
Jan 2023 - Oct 2026
Job Responsibilities:
● Handled high-level escalations and complex customer concerns with professionalism, empathy, and accuracy. ● Investigated disputes involving orders, payments, and deliveries to provide fair and timely resolutions. ● Coordinated with internal teams, merchants, and third-party partners to resolve cases efficiently. ● Ensured compliance with Woolworths Marketplace policies and service standards. ● C...