Virtual Assistant | Executive Virtual AssistantVirtual Assistant | Executive Virtual Assistant
Wambura
ID Verified$1,000
per month
($6/hour)
Profile Description
Managers and clinics lose hours when calendars collide, inboxes overflow and follow ups slip. Virtual and executive assistant with 9 years of coordination experience, from scheduling 6 to 10 clinicians in a clinic booking 100 to 150 appointments a day to 3 years of remote customer support at approximately 90% CSAT. At Kenya Red Cross, managed a manager's calendar and inbox, arranged travel for 50 volunteers and a 15 member managerial team, coordinated events such as the gender policy launch and ...
Top Skills
Skills & Expertise
Skill Levels Explained:
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AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Work Experience
Medical Virtual Assistant (Admin Support, Scheduling and Intake)
Glofem Medical Clinic
Jan 2025 - Jun 2026
Job Responsibilities:
Kept calendars conflict free by booking, rescheduling, confirming and cancelling appointments in AlayaCare and Jane App across 6 to 10 clinicians in a clinic that booked 100 to 150 a day, and ran waitlists, confirmation calls and reminders through GoHighLevel. • Gave U.S. patients a dependable first point of contact by answering 20 to 40 calls a day on 8x8 and RingCentral, and responding to email,...
Customer Support Agent
Influx
Jan 2023 - Jan 2026
Job Responsibilities:
Handled 20 to 40 customer cases a day across inbound phone calls on 8x8, RingCentral and Five9, live chat, email and social media DMs for U.S. and international accounts, maintaining approximately 90% customer satisfaction (CSAT). • Started shifts by reviewing schedules, queue status and outstanding cases in Zendesk and Gorgias, prioritised incoming contacts and maintained coverage across assigned...
Program, Referral and Emergency Response Coordination (Executive Assistant Support to a Manager)
Kenya Red Cross Society
Jul 2016 - Dec 2025
Job Responsibilities:
Managed a manager's calendar in Google Calendar and his inbox in Gmail and Outlook when he had 300+ unread emails and double booked calls, scheduling his calls and drafting responses, which gave him about 6 hours back every week; tracked email follow ups with Mailsuite. • Coordinated events including the launch of the gender policy, International Day of the Girl Child and International Day for Dis...
Quick Stats
Education
Bachelor's Degree
Kenyatta University
2021 - 2025