Joshua

Customer Success Professional

Joshua

750/mo
Awka, Nigeria
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Customer Success and Client Operations professional with 8 years of progressive experience across e-commerce, healthcare, real estate, customer support, client retention, and remote operations. Experienced in supporting international customers, managing high-volume service environments, coordinating appointments and client requests, resolving complex issues, and improving operational workflows. Proven ability to combine customer empathy, analytical problem-solving, CRM technology,...

Top Skills

Email Support · 8 yearsLive Chat Support · 8 yearsPhone Support · 8 yearsAsana · <1 yearB2B Sales · <1 year

Skills & Expertise

AI & Automation

DALL-EBeginner
Claude CodeBeginner

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
LiveChatBeginner
FreshdeskBeginner
IntercomBeginner

E-commerce & Marketplace

ShopifyBeginner
Shopify PlusBeginner
WooCommerceBeginner
eBayBeginner
TikTok ShopBeginner
Order FulfillmentBeginner
Order ProcessingBeginner
GorgiasBeginner
DropshippingBeginner

Real Estate Operations

PropStreamBeginner
Zillow Premier AgentBeginner
Real Estate ListingBeginner
Follow Up BossBeginner

Sales & Business Development

Cold Email OutreachBeginner
Cold CallingBeginner
B2B SalesBeginner
Lead GenerationBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
AsanaBeginner
ClickUpBeginner
TrelloBeginner
Monday.comBeginner

Specialized Skills

Contract ReviewBeginner
OnboardingBeginner
Compensation & BenefitsBeginner
Mental Health SupportBeginner
Medical BillingBeginner

Quick Stats

Age29 years
GenderMale
English LevelFluent
ID VerificationNot verified
Portfolio
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