Executive Assistant, Shopify managerExecutive Assistant, Shopify manager

Key Achievements:

Drive B2B sales by prospecting, acquiring, and onboarding merchants to POS terminals and digital payment solutions. Conduct high-volume outbound calls to generate leads, qualify prospects, and build a strong sales pipeline, while managing inbound inquiries from prospective and existing merchants. Consult with businesses to understand their payment requirements and recommend tailored in-store and online payment solutions. Onboard merchants onto POS terminals and payment gateway services, managing the end-to-end implementation process from KYC verification and account setup to activation and go-live. Support e-commerce businesses with online payment gateway integration by coordinating with merchants, developers, and internal technical teams to ensure seamless implementation. Deliver product demonstrations, onboarding sessions, and merchant training to drive successful adoption of payment solutions. Build and maintain strong client relationships by providing ongoing support, resolving issues, and identifying opportunities to grow merchant accounts. Collaborate with Sales, Implementation, Operations, and Technical Support teams to ensure seamless service delivery and an exceptional customer experience. Maintain accurate CRM records, track sales activities, and manage opportunities throughout the sales pipeline while contributing to revenue and merchant acquisition targets.

Key Achievements:

Managed the day-to-day operations of the Shopify e-commerce store, including product listings, descriptions, pricing, collections, inventory updates, and store content. Processed and monitored customer orders, ensuring accurate order fulfillment and timely communication with customers. Managed customer inquiries and support through online channels, resolving issues and ensuring a positive shopping experience. Maintained product information and ensured the Shopify store remained organized, accurate, and up to date. Supported e-commerce sales and digital marketing activities, helping improve product visibility and customer engagement. Set up and managed payment integrations, initially integrating Pesapal and later DPO, enabling customers to securely check out and pay using credit/debit cards and M-Pesa prompts. Tested and monitored the checkout and payment process, troubleshooting payment-related issues to ensure a smooth customer purchasing experience. Coordinated with payment providers and handled customer payment queries when issues arose.