SALES AND CUSTOMER SERVICE VA

donnalyn

1,300/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a results-driven Sales Professional and Executive Assistant with extensive experience in lead generation, client relationship management, and driving revenue growth. I am skilled in managing sales pipelines, conducting outbound prospecting, identifying potential clients, and converting qualified leads into successful deals. Proficient in CRM systems and professional client communication, I have a proven ability to support high-performing sales teams, manage administrative responsibilities, ...

Top Skills

B2C Sales · 10 yearsCold Calling · 10 yearsExcel (Advanced) · 10 yearsGoogle Analytics 4 · 10 yearsGoogle Sheets (Advanced) · 10 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Email SupportAdvanced
Technical SupportAdvanced
Ticket ManagementAdvanced
Lead ManagementAdvanced
ZendeskAdvanced
FreshdeskAdvanced
IntercomAdvanced
Help ScoutAdvanced
LiveChatBeginner
Customer.ioBeginner

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Expert
Google Analytics 4Expert

Sales & Business Development

B2C SalesExpert
SalesforceExpert
Cold CallingExpert
B2B SalesExpert
NegotiationExpert
Lead GenerationExpert
Zoho CRMAdvanced
Apollo.ioAdvanced
PipedriveAdvanced
Cold Email OutreachIntermediate
Proposal WritingIntermediate
Close.ioIntermediate
ZoomInfoIntermediate
Sales PresentationsBeginner
Sales Funnel ManagementBeginner

E-commerce & Marketplace

Order ProcessingAdvanced
Print on DemandAdvanced
Order FulfillmentAdvanced
GorgiasAdvanced
ShopifyBeginner
Amazon FBABeginner
Shopify PlusBeginner
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner

Virtual Assistance & Admin

Calendar ManagementExpert
Travel PlanningExpert
Data EntryExpert
Executive Assistant ServicesExpert
Email ManagementExpert
Document ManagementExpert
Meeting CoordinationExpert
Personal Assistant ServicesExpert
CalendlyExpert
AirtableExpert
AsanaIntermediate
NotionIntermediate
TrelloIntermediate
Monday.comBeginner

Real Estate Operations

MLS ManagementBeginner
Real Estate ListingBeginner
Zillow Premier AgentBeginner
Follow Up BossBeginner

Work Experience

SALES CLOSER

Bungalow

Mar 2025 - Aug 2026

Job Responsibilities:

Converted qualified leads into paying customers. Handled sales calls, objections, and negotiations. Followed up with prospects and guided them through the buying process. Consistently worked toward and exceeded sales targets.

Phone SupportLead ManagementB2B SalesB2C SalesSalesforce

EXECUTIVE ASSISTANT/CSR

AG1

Jan 2024 - Mar 2025

Job Responsibilities:

Supported executive leadership with administrative operations, scheduling, and coordination. Managed customer communications and ensured a seamless client sales experience. Handled documentation, internal communications, and operational tasks to maintain workflow efficiency. Assisted in overseeing sales transactions.

Live Chat SupportTechnical SupportZendeskPhone SupportTicket ManagementLiveChatEmail SupportLead ManagementCustomer.ioGoogle Analytics 4

SALES EXECUTIVE ASSISTANT AND TRANSACTION COORDINATOR

Adair Realty

Dec 2022 - Jan 2024

Job Responsibilities:

Managed the entire real estate transaction lifecycle, from contract to closing. Ensured all documentation was accurate, complete, and submitted within required timelines. Coordinated between agents, clients, lenders, and escrow companies. Maintained organized records and ensured smooth communication between all parties.

MLS ManagementZillow Premier AgentReal Estate ListingCold CallingSales Funnel ManagementNegotiationFollow Up BossCold Email OutreachCalendlyCalendar Management

CUSTOMER RELATION OFFICER

Hatching Dragons

May 2021 - Oct 2022

Job Responsibilities:

Serve as the primary point of contact for customer inquiries and concerns. Respond to customer complaints and resolve issues promptly and professionally. Provide accurate information about the company's products and services. Build and maintain strong, long-term relationships with customers.

Live Chat SupportPhone SupportEmail SupportLead ManagementTicket ManagementTechnical SupportB2B SalesSalesforceLead GenerationGoogle Sheets (Advanced)

INSIDE SALES REPRESENTATIVE

Workstream

Feb 2020 - Apr 2021

Job Responsibilities:

Generated revenue through outbound calls, emails, and virtual sales presentations. Built relationships with prospective clients and identified their needs. Collaborated with marketing and sales teams to improve lead conversion. Managed the sales pipeline using CRM tools to track and nurture prospects.

Order FulfillmentShopify PlusB2B SalesB2C SalesSales PresentationsShopifyLead GenerationSalesforceCold CallingSales Funnel Management

BUSINESS DEVELOPMENT ASSOCIATE AND MARKET SPECIALIST

Poplar Homes

Aug 2016 - Feb 2020

Job Responsibilities:

Engaged with prospective clients to understand their property management needs. Qualified leads and guided prospects through the sales funnel. Negotiated terms and addressed objections to successfully close deals. Supported market expansion by building relationships with property owners.

ZendeskPhone SupportSalesforceB2B SalesB2C SalesSales PresentationsCalendar ManagementDocument ManagementEmail ManagementCold Calling

Quick Stats

Age34 years
GenderFemale
English LevelFluent
Other Languages
EnglishBasic
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Jose Maria College

2009 - 2014