Digital Strategist, Web DeveloperDigital Strategist, Web Developer

Key Achievements:

• Developing engaging and visually appealing content, including photos, videos, blog posts, and infographics, to showcase products, share fashion tips, and tell the brand's story. • Monitoring and managing conversations, filtering inappropriate content. • Created and manages social media campaigns on platforms like Instagram, Facebook and TikTok to showcase products, engage with followers, and build a loyal community. • Developing strategies to engage customers through online communities, forums, and user-generated content. • Created and manages the company ecommerce website via the Shopify platform. • Formulating comprehensive digital marketing strategies tailored to the fashion industry, considering trends, customer behavior, and the competitive landscape. • Manages and fulfills orders through the Shopify platform as well as customer email support for marketing, order and shipping inquiries

Key Achievements:

● Processed customer orders by verifying product availability and ensuring accurate picking and packing of items. ● Maintained consistent inventory levels by collaborating with the general manager to purchase goods and foster positive relationships with suppliers. ● Handled customer returns and exchanges promptly and efficiently. ● Provided answers to basic customer inquiries regarding order status, product availability, or general information.

Key Achievements:

● Oversaw daily operations to ensure the facility's smooth functioning. ● Developed and executed long-term plans to enhance facility efficiency and functionality. ● Managed and resolved emergency issues promptly and efficiently. ● Ensured strict adherence to safety and security protocols, fostering a secure environment for staff, students and visitors.

Key Achievements:

● Collaborated closely with the operations manager to supervise daily company operations, ensuring smooth workflow. ● Proactively addressed customer inquiries and needs, contributing to enhanced customer satisfaction, and formulated after-sales service guidelines. ● Played a key role in the development and maintenance of operational guidelines, fostering consistency and efficiency among staff. ● Actively participated in marketing and sales efforts, successfully promoting company products both locally and internationally through in-person interactions and strategic social media campaigns. ● Assisted in the prompt resolution of operational issues and concerns, maintaining high standards of service delivery.

Key Achievements:

● Conducted comprehensive testing and proficiently installed computers and large-scale hardware systems, ensuring optimal functionality. ● Efficiently identified and addressed performance-related issues and provided essential network support to maintain uninterrupted operations. ● Demonstrated exceptional customer service by promptly responding to complaints and technical queries, delivering expert technical advice, and effectively resolving technical problems for clients and employees via phone and in-person support.

Key Achievements:

● Supported general repairs and maintenance of computers and peripherals. ● Assisted with software installations and LAN configuration. ● Inspected and installed new equipment.