Customer SupportCustomer Support
Rose
ID Verified$700
per month
($4/hour)
Profile Description
Results-driven Customer Service Professional with over 5 years of experience in the Banking and FinTech sectors. Proven expertise in fraud prevention, auto finance, high-volume sales, and customer retention. Technically proficient in navigating complex CRM systems and multi-channel communication tools to deliver seamless client experiences while consistently meeting aggressive KPIs. Extensive experience working from home with proficiency in digital collaboration and remote operations.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Software Development
Virtual Assistance & Admin
Work Experience
Customer Suport
Capital One
Jun 2025 - Jan 2026
Job Responsibilities:
Capital One Auto Finance Account Associate Managed an auto finance account, facilitating the offering of auto loans and financing options to customers purchasing vehicles from dealerships. Streamlined the car buying and financing experience by providing clear terms and dedicated customer assistance
Sales & Retention Account
Eastwest an MCI BPO
Jun 2024 - Mar 2025
Job Responsibilities:
A Customer Specialist responsible for all aspects of customer relationship interaction. Provided detailed information on different US products and brands, focusing on customer care satisfaction, retention, and achieving sales target.
Customer Support Specialist
Sutherland
Nov 2019 - Jun 2024
Job Responsibilities:
Provided comprehensive customer assistance and support for a wide range of banking operations, including debit and credit card transactions, loans, electronic bill payments, wires and ACH transfers, check deposits, and ATM transactions on behalf of partner banking institutions and was successfully transitioned /flexed during pandemic to another department, providing crucial support as a Fraud Prev...