Virtual Assistant, Customer Service Representative, Gen VAVirtual Assistant, Customer Service Representative, Gen VA

Key Achievements:

Managed client onboarding and day-to-day administrative operations for a digital marketing agency Audited and organized records across Google Drive, Airtable, and AdsPower to verify accuracy and maintain compliance Standardized file-naming conventions across shared drives and documented findings for recordkeeping Maintained spend-tracking spreadsheets across 100+ client accounts, flagging discrepancies for review Responded to client questions and requests via chat, following up consistently to keep tasks moving Coordinated with clients on account requirements, approvals, and data corrections

Key Achievements:

Provided remote administrative and scheduling support for clients, coordinating service requests via Uber and Lyft Managed new account setup and onboarding, guiding users step-by-step through registration Tracked service status in real time and proactively communicated updates to clients Maintained accurate, organized records of all client interactions in the system Handled follow-ups and resolved service concerns, escalating where necessary

Key Achievements:

Organized and maintained digital assets in Google Drive for streamlined client access Tracked task completion and scheduling updates in Google Sheets to keep projects on schedule Coordinated content calendars and managed scheduling across Facebook, Instagram, and TikTok Followed up with clients on approvals and revisions to meet delivery deadlines Sourced and organized creative assets from the client's Shopify store for campaign use

Key Achievements:

Provided administrative and customer support across calls, chat, and email for booking-related requests Processed reservations, cancellations, refunds, and payment updates with accuracy Documented all interactions in the system, maintaining consistent quality and compliance standards Coordinated with third-party partners on escalations and follow-up tasks

Key Achievements:

Managed high-volume inquiries and administrative follow-ups for shipping and tracking requests Coordinated escalations with internal teams and provided timely status updates Maintained detailed, organized documentation of all customer interactions

Key Achievements:

Provided technical support and administrative billing assistance for international customers Processed payments, billing adjustments, and account updates accurately Maintained consistent performance against daily service and accuracy targets