Virtual Assistant, Customer Service Representative, Gen VAVirtual Assistant, Customer Service Representative, Gen VA
Perugina
ID Verified$1,000
per month
($6/hour)
Profile Description
I have 7 years of experience supporting businesses through administrative tasks, customer service and digital marketing operations. How I can help your business: -Manage emails, calendars and appointments -Organize files, documents and Google Drive -Handle data entry, research and CRM updates -Provide customer support via email, chat and phone -Coordinate with clients and follow up on tasks -Support Meta Ads operations, client onboarding and compliance reviews -Track projects, reports and sprea...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Admin & Client Support Specialist (Meta Ads Operations)
Freelance / Remote
Nov 2025 - May 2026
Job Responsibilities:
Managed client onboarding and day-to-day administrative operations for a digital marketing agency Audited and organized records across Google Drive, Airtable, and AdsPower to verify accuracy and maintain compliance Standardized file-naming conventions across shared drives and documented findings for recordkeeping Maintained spend-tracking spreadsheets across 100+ client accounts, flagging discrepa...
Virtual Support Representative (Scheduling & Account Services)
GogoGrandparent (Remote)
Oct 2024 - Jan 2026
Job Responsibilities:
Provided remote administrative and scheduling support for clients, coordinating service requests via Uber and Lyft Managed new account setup and onboarding, guiding users step-by-step through registration Tracked service status in real time and proactively communicated updates to clients Maintained accurate, organized records of all client interactions in the system Handled follow-ups and resolved...
Marketing & Administrative Assistant
Direct Client – Part-Time (Remote)
Jan 2025 - Nov 2025
Job Responsibilities:
Organized and maintained digital assets in Google Drive for streamlined client access Tracked task completion and scheduling updates in Google Sheets to keep projects on schedule Coordinated content calendars and managed scheduling across Facebook, Instagram, and TikTok Followed up with clients on approvals and revisions to meet delivery deadlines Sourced and organized creative assets from the cli...
Customer & Administrative Support Representative
Sutherland – Tripadvisor/Viator Account
Jun 2022 - Sep 2024
Job Responsibilities:
Provided administrative and customer support across calls, chat, and email for booking-related requests Processed reservations, cancellations, refunds, and payment updates with accuracy Documented all interactions in the system, maintaining consistent quality and compliance standards Coordinated with third-party partners on escalations and follow-up tasks
Customer & Administrative Support Representative
Alorica (Remote) – Canadian Shipping Account
Jan 2021 - May 2022
Job Responsibilities:
Managed high-volume inquiries and administrative follow-ups for shipping and tracking requests Coordinated escalations with internal teams and provided timely status updates Maintained detailed, organized documentation of all customer interactions
Technical & Billing Support Representative
VXI – Xfinity Account
Feb 2018 - Mar 2020
Job Responsibilities:
Provided technical support and administrative billing assistance for international customers Processed payments, billing adjustments, and account updates accurately Maintained consistent performance against daily service and accuracy targets
Quick Stats
Certifications
Education
High-school
Baybay National High School
2001 - 2005