Customer success Lead- I work as a customer support, salesCustomer success Lead- I work as a customer support, sales
Otunga
$1,500
per month
($9/hour)
Profile Description
Customer Success Lead with a strong record of driving retention, expansion, and customer lifetime value in high-growth environments. Led teams managing portfolios exceeding $XM–$XXM ARR, consistently achieving 95–98% gross retention and 110–130% net revenue retention. Reduced churn by up to XX% through proactive lifecycle management, data-driven health scoring, and structured success planning. Built and scaled Customer Success functions from X to XX team members, implementing standardized onboa...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Finance & Accounting
Sales & Business Development
Content & Writing
AI & Automation
E-commerce & Marketplace
Marketing & Growth
Design & Creative
Work Experience
Customer success
Carepay international
Feb 2019 - Dec 2025
Key Achievements:
Experienced in driving executive alignment, delivering strategic account planning, and ensuring measurable ROI across large-scale deployments. Proven ability to maintain high retention and grow enterprise accounts through consultative engagement and value realization frameworks. Lead and mentor teams supporting global customers, implementing structured governance models, QBR frameworks, and risk mitigation strategies—skilled at navigating procurement cycles, compliance requirements, and executive-level negotiations to strengthen long-term partnerships.