Virtual Assistant,Customer support representative,accountantVirtual Assistant,Customer support representative,accountant
Valerie
1,400/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone
$1,400
per month
($8/hour)
Member since April 2026
Profile Description
I am a seasoned customer service professional with over five years of hands-on experience in the banking industry, complemented by a Master of Business Administration (MBA) and a Bachelor’s degree in Economics & Finance. My career has been defined by a relentless commitment to excellence, empathy, and efficiency. I have successfully handled high-volume customer interactions, resolved complex complaints, led teams, and implemented process improvements that directly enhanced customer satisfaction ...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
GitHub CopilotIntermediate
Stable DiffusionIntermediate
Content & Writing
CopywritingIntermediate
SEO Content WritingIntermediate
Customer Success
Lead ManagementAdvanced
Technical SupportAdvanced
Ticket ManagementAdvanced
ZendeskAdvanced
FreshdeskAdvanced
IntercomAdvanced
LiveChatAdvanced
Customer.ioAdvanced
Social Media SupportIntermediate
Video SupportBeginner
Email SupportBeginner
Live Chat SupportBeginner
Phone SupportBeginner
Data & Analytics
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
E-commerce & Marketplace
Finance & Accounting
QuickBooksExpert
SageExpert
Accountant (CPA)Expert
BookkeepingAdvanced
Payroll ProcessingAdvanced
Budget ManagementAdvanced
Accounts Payable/ReceivableAdvanced
Financial AnalysisAdvanced
Risk ManagementAdvanced
AML/KYCAdvanced
XeroAdvanced
NetSuiteAdvanced
WaveAdvanced
FreshBooksAdvanced
Financial ReportingAdvanced
Tax PreparationAdvanced
Human Resources
PayrollIntermediate
TimekeepingIntermediate
Virtual Assistance & Admin
Email ManagementIntermediate
Document ManagementIntermediate
Meeting CoordinationIntermediate
Personal Assistant ServicesIntermediate
CalendlyIntermediate
Calendar ManagementIntermediate
Travel PlanningIntermediate
Data EntryIntermediate
Executive Assistant ServicesIntermediate
Research & Information GatheringIntermediate
AsanaIntermediate
TrelloIntermediate
Quick Stats
Age31 years
GenderFemale
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified
Certifications
CPA
Quickbooks
Sage
Education
Master's Degree
University of East London
2021 - 2023
Bachelor's Degree
Kenyatta Univeristy
2014 - 2017