Customer Support, Project Manager

MARYLYNE

1,800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven operations and client experience professional with a strong track record supporting executives, scaling remote teams, and delivering complex projects across fast-paced, global environments. Brings deep experience in CRM management, workflow automation, KPI tracking, and cross-functional coordination to improve efficiency, accountability, and customer outcomes. Known for anticipating needs, streamlining processes, and translating data into actionable insights that support leadershi...

Skills & Expertise

AI & Automation

GitHub CopilotAdvanced
Workflow AutomationAdvanced
MidjourneyIntermediate
Power AutomateIntermediate
DALL-EBeginner
SoraBeginner
VeoBeginner
n8nBeginner
ZapierBeginner
Make (Integromat)Beginner

Design & Creative

CanvaExpert
FigmaAdvanced
WireframingAdvanced
CapCutBeginner

Marketing & Growth

Google AdsAdvanced
Meta Ads (Facebook/Instagram)Advanced
Google Tag ManagerAdvanced
HubSpotAdvanced
TikTok GrowthAdvanced
TikTok AdsAdvanced
ChatGPT for MarketingAdvanced
Community ManagementIntermediate

Sales & Business Development

NegotiationExpert
B2B SalesAdvanced
PipedriveAdvanced
Account ManagementIntermediate
SalesforceIntermediate
Zoho CRMBeginner

Finance & Accounting

Budget ManagementAdvanced
Risk ManagementAdvanced
SageAdvanced
Financial AnalysisIntermediate

Work Experience

Business Development/ Project Manager

BloomBeyond.Co

Jul 2025 - Present

Job Responsibilities:

Led cross-functional teams, including software developers, to deliver complex projects on time and within scope, ensuring accountability and operational excellence. Applied strong understanding of the Software Development Lifecycle (SDLC) and Agile Project Management principles, guiding iterative development and delivery. Collaborated closely with developers and technical teams, leveraging previou...

GitHub CopilotSoraVeoMidjourneyn8nMake (Integromat)DALL-EPower AutomateLive Chat SupportWorkflow Automation

Customer Service Team Lead

Optimise Outsourcing (Rattan DirecT UK))

Jun 2024 - Jul 2025

Job Responsibilities:

Led and developed high-performing customer service teams, boosting service quality and client satisfaction. Implemented process enhancements to improve efficiency, reduce response times, and streamline workflows. Monitored performance metrics and drove continuous improvement through data-driven team meetings. Supported talent decisions and workforce planning, ensuring optimal coverage during peak...

n8nPower AutomateLive Chat SupportEmail SupportTicket ManagementPhone SupportGoogle Sheets (Advanced)Excel (Advanced)Product Listing OptimizationInventory Management

Customer Service Executive

Optimise Outsourcing (Rattan Direct)

Nov 2022 - Jun 2024

Job Responsibilities:

Resolved customer inquiries across multiple channels, increasing satisfaction and loyalty. Mentored and trained new team members to improve product knowledge and performance. Collaborated with cross-functional teams to streamline order processing and enhance service. Supported revenue growth through upselling and accurate, consistent customer follow-up.

Operations Project Manager

Silk Apparels

Jan 2018 - Nov 2022

Job Responsibilities:

Led cross-functional teams, including software developers, to streamline workflows and deliver complex projects on time and within scope. Developed data-driven project plans and dashboards using Agile methodologies, ensuring alignment with timelines, KPIs, and organizational goals. Optimized resource allocation and logistics coordination to maximize team efficiency and reduce project bottlenecks....

Quick Stats

Age34 years
GenderFemale
English LevelFluent
ID VerificationNot verified

Certifications

Business Analysis & Process Management
Google Project Management
Introduction to Predictive Modeling
Meta Front-End Developer

Education

Bachelor's Degree

The University of Nairobi

2012 - 2018