Administrative Assistant, Customer Support, VA, QC/QAAdministrative Assistant, Customer Support, VA, QC/QA
Marion
ID Verified$1,500
per month
($9/hour)
Profile Description
Customer Success, Customer Support, and Senior Business Development professional with 6+ years of experience driving customer retention, product adoption, and revenue growth across B2B SaaS environments. Proven success managing mid-market and enterprise accounts, improving engagement, and exceeding targets through renewals, upselling, and strategic relationship management. Skilled in omnichannel customer support, SLA management, ticket resolution, and de-escalation, ensuring high customer satisf...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Partner Success Admin (Customer Operations & Support)
Local Builder US
Mar 2024 - Mar 2026
Job Responsibilities:
Supported Customer Success and Operations teams in delivering efficient service and maintaining high customer satisfaction. Key Achievements: Reduced partner response time by 80% through structured communication workflows Improved task execution speed by 90% using RACI frameworks and process optimization Managed CRM systems (GHL, [link hidden], Slack) for accurate tracking of customer interaction...