Workforce/General VA/Executive VA/CS Support

Karyn

1,800/mo
Buhi, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

17 years in the BPO Industry put an edge to what I can do and what I can offer as a Senior Manager. I am a results-driven professional with extensive experience in workforce management, operations, leadership, and stakeholder engagement. I have created processes and SOPs such as Process flow for Hiring, Onboarding New Hires as well as Escalation process for System Downtime ( client tools). I am a results-driven professional with extensive experience in workforce management, operations, leadersh...

Top Skills

Calendar Management · 10 yearsData Entry · 10 yearsData Visualization · 10 yearsDocument Management · 10 yearsEmail Management · 10 years

Skills & Expertise

Content & Writing

CopywritingExpert
Creative WritingExpert
Email CopywritingExpert
Product DescriptionsExpert

Customer Success

Email SupportExpert
Phone SupportExpert
Technical SupportExpert
Ticket ManagementExpert
Lead ManagementExpert
ZendeskExpert
LiveChatExpert
Live Chat SupportExpert

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Power BIExpert
TableauExpert
Statistical AnalysisExpert
Data VisualizationExpert

Design & Creative

Adobe PhotoshopExpert
Adobe IllustratorExpert
Adobe InDesignExpert
CanvaExpert
CorelDRAWExpert

E-commerce & Marketplace

eBayExpert
Shopify PlusExpert
TikTok ShopExpert
Facebook MarketplaceExpert
Order ProcessingExpert
Product Listing OptimizationExpert
DropshippingExpert

Finance & Accounting

Risk ManagementExpert

Human Resources

Candidate SourcingExpert
RecruitmentExpert
SOP WritingExpert

Marketing & Growth

LinkedIn AdsExpert
TikTok AdsExpert
ChatGPT for MarketingExpert
GoHighLevelExpert

Real Estate Operations

AirbnbExpert

Sales & Business Development

SalesforceExpert
B2B SalesExpert
B2C SalesExpert
Lead GenerationExpert
Cold CallingExpert
Cold Email OutreachExpert
Account ManagementExpert

Software Development

AWS (EC2 S3 Lambda)Expert

Specialized Skills

Contract ReviewExpert
Employee RelationsExpert
HRIS ManagementExpert
OnboardingExpert
Language TeachingExpert
Mental Health SupportExpert

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Travel PlanningExpert
Document ManagementExpert
Data EntryExpert
Meeting CoordinationExpert
Executive Assistant ServicesExpert
Personal Assistant ServicesExpert
Research & Information GatheringExpert
CalendlyExpert

Work Experience

Workforce Senior Manager

Results Alaska

Nov 2021 - Present

Key Achievements:

I am a results-driven professional with extensive experience in workforce management, operations, leadership, and stakeholder engagement. I have created processes and SOPs such as Process flow for Hiring, Onboarding New Hires as well as Escalation process for System Downtime ( client tools). I am a results-driven professional with extensive experience in workforce management, operations, leadership, and stakeholder engagement. I have created processes and SOPs such as Process flow for Hiring, Onboarding New Hires as well as Escalation process for System Downtime ( client tools

Quick Stats

Age41 years
English LevelConversational
ID VerificationNot verified

Certifications

Virtual Assistant Training / Freelance Academy