Project Manager

Jorge

2,100/mo
Malabon, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Training and Project Management professional with 10+ years of experience in people leadership, learning & development, and operational excellence. Proven ability to design, implement, and optimize training programs that boost performance, engagement, and retention. Adept at managing cross-functional projects, leading UAT, and collaborating with stakeholders from frontline staff to C-level executives.

Skills & Expertise

AI & Automation

ZapierIntermediate

Customer Success

Data & Analytics

Finance & Accounting

QuickBooksIntermediate
FreshBooksIntermediate
NetSuiteIntermediate
BookkeepingIntermediate
Tax PreparationIntermediate
Financial AnalysisIntermediate

Marketing & Growth

HubSpotIntermediate

Sales & Business Development

Software Development

AstroAdvanced

Work Experience

Project Manager for Client Experience and Training Delivery

Corporate Visions under EOR Globalization Partners

Apr 2025 - Oct 2025

Job Responsibilities:

• Oversee multiple client-facing and internal projects from planning to delivery, ensuring alignment with corporate goals and timelines. • Manage cross-functional teams, ensuring project milestones, budgets, and quality standards are met. • Coordinate with stakeholders across departments to streamline processes and improve efficiency. • Implement risk management strategies and contingency pl...

Workflow AutomationRisk ManagementFinancial AnalysisGoogle Sheets (Advanced)Budget ManagementB2B SalesB2C SalesAccount Management

Training / Project Manager

IWG PLC

Apr 2024 - Apr 2025

Job Responsibilities:

• Led all training-related initiatives across departments, aligning with business goals. • Conducted transition training for system migrations. • Facilitated UAT sessions and validated system functionality. • Coordinated with SMEs, stakeholders, and executives to improve training materials. • Trained and certified leaders to ensure readiness.

Excel (Advanced)Power BITicket ManagementGoogle Sheets (Advanced)QuickBooksBookkeepingFinancial AnalysisRisk ManagementFreshBooksFinancial Reporting

Training Coordinator

EMAPTA Philippines

Dec 2021 - Mar 2024

Job Responsibilities:

• Designed and facilitated onboarding, cross-training, and refresher programs. • Managed L&D projects and collaborated across departments. • Developed and maintained training content and resources. • Certified leaders for managerial readiness.

Account ManagementSalesforceVideo SupportEmail SupportTicket ManagementSocial Media SupportRisk Management

Operations Manager / Trainer / QA / Team Leader

Project Space Inc

Jan 2020 - Dec 2021

Job Responsibilities:

• Managed daily operations for multiple teams. • Trained new hires, conducted QA checks, and implemented retention strategies. • Participated in C-level meetings and contributed to sales pitches.

Excel (Advanced)Phone SupportZapierWorkflow AutomationTechnical SupportEmail SupportLive Chat SupportTicket ManagementGoogle Sheets (Advanced)B2B Sales

Remote Doorman / Customer Support

Project Space Inc

Apr 2019 - Dec 2019

Job Responsibilities:

• Provided remote access services, technical support, and customer assistance.

Phone SupportTechnical SupportEmail SupportLive Chat SupportTicket ManagementExcel (Advanced)Google Sheets (Advanced)SalesforceHubSpot

Faculty Member, English Department

Sta. Cecilia College

Jan 2015 - Apr 2019

Job Responsibilities:

• Taught undergraduate English language, literature, and communication courses. • Developed lesson plans, teaching materials, and assessments. • Mentored students and supported extracurricular programs. • Participated in curriculum development and faculty committees.

Excel (Advanced)Google Sheets (Advanced)

Customer Service Representative / SME

Teletech

Jul 2014 - Dec 2014

Job Responsibilities:

• Provided employee stock plan support; served as subject matter expert.

Phone SupportEmail SupportExcel (Advanced)Google Sheets (Advanced)SalesforceAccount Management

Technical Support Representative / SME / Trainer

Stream Global Services

Apr 2011 - Jun 2014

Job Responsibilities:

• Delivered printer support, coached new hires, and facilitated language training.

Phone SupportExcel (Advanced)Technical SupportEmail SupportLive Chat SupportGoogle Sheets (Advanced)Astro

Customer Service Representative

Advanced Contact Solutions

Oct 2010 - Apr 2011

Job Responsibilities:

• Provided stock account customer service.

Phone SupportSalesforce

Quick Stats

Age37 years
GenderMale
English LevelFluent
ID VerificationNot verified

Education

Master's Degree

Sta. Cecilia College

2014 - 2017

Bachelor's Degree

DMFCI

2011 - 2012

Bachelor's Degree

STI College

2007 - 2011