Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative
Jameson
ID Verified$880
per month
($5/hour)
Profile Description
I am a detail-oriented and reliable professional with a strong background in customer service, healthcare support, and administrative tasks. With several years of experience handling claims, benefits, data entry, and client communication, I have developed strong organizational skills and the ability to manage multiple responsibilities efficiently. I prefer a structured yet flexible work environment where I can contribute to team goals while also working independently. I am comfortable handling ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Real Estate Operations
Virtual Assistance & Admin
Customer Success
Design & Creative
E-commerce & Marketplace
Marketing & Growth
AI & Automation
Content & Writing
Specialized Skills
Finance & Accounting
Human Resources
Sales & Business Development
Software Development
Work Experience
Virtual Assistant
The Powell Group
Feb 2026 - Apr 2026
Job Responsibilities:
• Managed day-to-day administrative tasks, ensuring smooth operations and timely completion of reports, emails, and documentation • Coordinated listing reports, tracked property showings, and organized client feedback to support real estate operations • Maintained accurate records and databases, improving data organization and accessibility • Streamlined communication between agents, clients, a...
Team Leader
Concentrix Cebu
Sep 2025 - Feb 2026
Job Responsibilities:
• Successfully led and managed a team handling financial services for Afterpay, consistently meeting and exceeding KPIs such as productivity, quality, and customer satisfaction (CSAT) • Improved team performance through targeted coaching, real-time feedback, and performance action plans, resulting in higher quality scores and reduced error rates • Ensured strict compliance with financial policie...
Team Leader
OfficePartners360
Feb 2021 - Sep 2025
Job Responsibilities:
• Successfully led and managed a team of agents, consistently meeting and exceeding team KPIs such as productivity, quality, and customer satisfaction (CSAT) • Improved team performance through coaching, mentoring, and regular feedback sessions, resulting in increased efficiency and higher quality scores • Monitored daily operations, ensuring adherence to schedules, company policies, and client...
Customer Service Representative
Wipro Cebu
Mar 2017 - Feb 2021
Job Responsibilities:
• Consistently achieved and exceeded KPIs, including quality scores, productivity, and customer satisfaction (CSAT) • Demonstrated expertise in handling healthcare processes such as claims, benefits verification, and member inquiries • Maintained high accuracy in processing sensitive healthcare information, ensuring compliance with company and client standards • Recognized for strong problem-so...
Customer Service Representative
Teleperformance Cebu
Mar 2013 - Mar 2017
Job Responsibilities:
• Consistently met and exceeded performance metrics, including customer satisfaction (CSAT), quality assurance, and average handling time (AHT) • Recognized for delivering excellent customer service and maintaining high client satisfaction ratings • Successfully handled high-volume customer interactions while maintaining accuracy and professionalism • Demonstrated strong problem-solving skills...