Customer Relationship Manager, Accountant, Brand AmbassadorCustomer Relationship Manager, Accountant, Brand Ambassador
Craig
$500
per month
($3/hour)
Profile Description
I am an Economics graduate with hands-on experience in digital marketing, customer engagement, and lead generation. My background includes call center operations, finance attachment, brand ambassadorship, content creation, B2B lead processing, SEO support, and field marketing. I am adaptable, detail-oriented, and passionate about delivering value through strong communication, data-driven strategies, and customer-focused solutions.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
E-commerce & Marketplace
Customer Success
Finance & Accounting
Data & Analytics
Design & Creative
Marketing & Growth
Sales & Business Development
Software Development
Work Experience
Customer Relationship Manager
CCI Tatu City
Sep 2025 - Present
Job Responsibilities:
Handled inbound and outbound customer support through live chats and emails, resolving client issues efficiently. Provided clear, professional written communication, maintained accurate customer records, and ensured high customer satisfaction while meeting performance targets.
Brand Ambassador
Peach Cars
May 2025 - Sep 2025
Job Responsibilities:
Identified and engaged potential car buyers and sellers, generating quality leads for vehicle sales, trades, and purchases. Built strong customer relationships, explained platform services, and supported smooth client onboarding.
Digital Marketing Intern
Pepagora
Jun 2025 - Aug 2025
Job Responsibilities:
Managed blog and social media content, increasing engagement by 25%. Processed 300+ B2B leads, supported SEO research, improved email deliverability, and designed marketing creatives using Canva.
Call Center Agent
CCI Tatu City
Sep 2024 - Feb 2025
Job Responsibilities:
Handled inbound and outbound customer service calls, resolved customer issues efficiently, and maintained high customer satisfaction. Met performance metrics and supported clients through clear, professional communication.
Accounts Attachee
Sports Kenya
Jul 2023 - Sep 2023
Job Responsibilities:
Supported the finance department in data entry, account reconciliations, and financial reporting. Assisted in tracking expenditures, preparing reports, and working with accounting software in a public sector environment.
Sales Marketer
WorldCoin Org.
Sep 2021 - Dec 2022
Job Responsibilities:
Identified and engaged over 500 potential users and supported platform sign-ups through direct outreach. Activated user accounts, educated customers on product features, and improved daily user registrations through field marketing.