Virtual Assistance & Remote Operations Support | Client Succ

Grace

1,200/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven professional with 5+ years of experience in virtual assistance, remote operations, client success management, B2B SaaS, digital marketing, public relations, and journalism. Skilled in managing executive operations, client relationships, CRM systems, sales support, email marketing, content development, and administrative workflows for international clients across the US, UK, Canada, and Australia. Experienced in improving customer retention, streamlining business processes, support...

Top Skills

Calendar Management · 5 yearsCalendly · 5 yearsDocument Management · 5 yearsEmail Management · 5 yearsExecutive Assistant Services · 5 years

Skills & Expertise

Customer Success

Email SupportAdvanced
Phone SupportAdvanced

Marketing & Growth

SEO (Technical & Content)Advanced
Email MarketingAdvanced
TikTok AdsAdvanced
KlaviyoAdvanced
MailchimpAdvanced
HubSpotAdvanced
Google AdsAdvanced
Content MarketingAdvanced
Conversion Rate OptimizationAdvanced
ChatGPT for MarketingAdvanced
GoHighLevelAdvanced
Meta Ads (Facebook/Instagram)Advanced
LinkedIn AdsAdvanced
LinkedIn OptimizationAdvanced
ActiveCampaignAdvanced
Semrush/AhrefsAdvanced
Instagram GrowthIntermediate
TikTok GrowthIntermediate
Content StrategyBeginner

Sales & Business Development

B2B SalesAdvanced
Cold Email OutreachAdvanced
Sales Funnel ManagementAdvanced
Account ManagementAdvanced
Warm Outreach & Appointment SettingAdvanced
SalesforceAdvanced
PipedriveAdvanced
Zoho CRMAdvanced
ZoomInfoAdvanced
Cold CallingAdvanced
Proposal WritingAdvanced
NegotiationAdvanced
Sales PresentationsAdvanced

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Travel PlanningExpert
Document ManagementExpert
Meeting CoordinationExpert
Executive Assistant ServicesExpert
Personal Assistant ServicesExpert
CalendlyExpert
Data EntryAdvanced
Research & Information GatheringAdvanced
Monday.comAdvanced
AsanaAdvanced
NotionAdvanced
ClickUpAdvanced
TrelloAdvanced

Work Experience

PR analyst

Cynthia Nyamai communications

May 2022 - Nov 2025

Job Responsibilities:

* Developed and implemented public relations and communication strategies to strengthen brand awareness and reputation. * Prepared press releases, media briefs, newsletters, articles, and other corporate communication materials. * Built and maintained relationships with journalists, media houses, stakeholders, and strategic partners. * Coordinated media engagements, interviews, press conferences,...

Email SupportContent MarketingPhone Support

Paid media & cross channel campaign support

Glassdoor

Jan 2021 - Oct 2025

Job Responsibilities:

* Supported the planning, execution, and optimization of paid media campaigns across Google Ads, Meta, LinkedIn, and other digital advertising platforms. * Coordinated cross-channel marketing campaigns to ensure consistent brand messaging across social media, email, websites, and traditional media. * Assisted in developing campaign briefs, audience targeting strategies, ad creatives, and promotion...

Email SupportPhone SupportContent MarketingGoHighLevelEmail MarketingKlaviyoTikTok GrowthHubSpotSemrush/AhrefsZoho CRM

SEO & Digital Marketing Contribution

Upwork

Jun 2020 - Mar 2024

Job Responsibilities:

SEO & Digital Marketing Contributions * Developed and implemented SEO strategies to improve website visibility, organic traffic, and search engine rankings. * Conducted keyword research and competitor analysis to identify content opportunities and improve search performance. * Optimized website pages, landing pages, meta titles, descriptions, headings, and content for search engines. * Supported...

Email Marketing & Campaign Execution

Upwork

May 2019 - Aug 2023

Job Responsibilities:

Email Marketing Campaign Execution * Planned, developed, and executed email marketing campaigns to support brand awareness, lead generation, customer engagement, and conversions. * Created compelling email copy, subject lines, newsletters, promotional content, and campaign messaging. * Managed email marketing calendars, campaign scheduling, and automated workflows. * Segmented email lists based o...

Customer Success Manager/ Virtual Operations

Upwork

Feb 2019 - Apr 2022

Job Responsibilities:

Customer Success Manager | Virtual Operations Lead * Managed end-to-end client relationships, serving as the primary point of contact for onboarding, ongoing support, account management, and retention. * Led client onboarding processes, ensuring smooth implementation, product adoption, and successful customer transitions. * Developed and maintained customer success strategies to improve satisfact...

Media & Communications Professional

Media Max

Sep 2017 - Jan 2019

Job Responsibilities:

Media & Communications Professional * Developed and executed integrated media, public relations, and corporate communication strategies to strengthen brand reputation and visibility. * Wrote, edited, and distributed press releases, feature articles, news stories, media briefs, newsletters, and corporate content. * Built and maintained relationships with journalists, editors, media houses, clients...

Virtual Assistant

Upwork

Jan 2015 - Aug 2017

Job Responsibilities:

Virtual Assistant | Executive & Administrative Support * Provided comprehensive virtual administrative and operational support to executives, entrepreneurs, and international clients. * Managed executive calendars, scheduled meetings, coordinated appointments, and handled time-zone differences. * Managed professional email correspondence, inbox organization, follow-ups, and client communications....

Quick Stats

Age29 years
GenderFemale
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

Mount Kenya University

2020 - 2022