Virtual Assistance & Remote Operations Support | Client SuccVirtual Assistance & Remote Operations Support | Client Succ
Grace
$1,200
per month
($7/hour)
Profile Description
Results-driven professional with 5+ years of experience in virtual assistance, remote operations, client success management, B2B SaaS, digital marketing, public relations, and journalism. Skilled in managing executive operations, client relationships, CRM systems, sales support, email marketing, content development, and administrative workflows for international clients across the US, UK, Canada, and Australia. Experienced in improving customer retention, streamlining business processes, support...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
PR analyst
Cynthia Nyamai communications
May 2022 - Nov 2025
Job Responsibilities:
* Developed and implemented public relations and communication strategies to strengthen brand awareness and reputation. * Prepared press releases, media briefs, newsletters, articles, and other corporate communication materials. * Built and maintained relationships with journalists, media houses, stakeholders, and strategic partners. * Coordinated media engagements, interviews, press conferences,...
Paid media & cross channel campaign support
Glassdoor
Jan 2021 - Oct 2025
Job Responsibilities:
* Supported the planning, execution, and optimization of paid media campaigns across Google Ads, Meta, LinkedIn, and other digital advertising platforms. * Coordinated cross-channel marketing campaigns to ensure consistent brand messaging across social media, email, websites, and traditional media. * Assisted in developing campaign briefs, audience targeting strategies, ad creatives, and promotion...
SEO & Digital Marketing Contribution
Upwork
Jun 2020 - Mar 2024
Job Responsibilities:
SEO & Digital Marketing Contributions * Developed and implemented SEO strategies to improve website visibility, organic traffic, and search engine rankings. * Conducted keyword research and competitor analysis to identify content opportunities and improve search performance. * Optimized website pages, landing pages, meta titles, descriptions, headings, and content for search engines. * Supported...
Email Marketing & Campaign Execution
Upwork
May 2019 - Aug 2023
Job Responsibilities:
Email Marketing Campaign Execution * Planned, developed, and executed email marketing campaigns to support brand awareness, lead generation, customer engagement, and conversions. * Created compelling email copy, subject lines, newsletters, promotional content, and campaign messaging. * Managed email marketing calendars, campaign scheduling, and automated workflows. * Segmented email lists based o...
Customer Success Manager/ Virtual Operations
Upwork
Feb 2019 - Apr 2022
Job Responsibilities:
Customer Success Manager | Virtual Operations Lead * Managed end-to-end client relationships, serving as the primary point of contact for onboarding, ongoing support, account management, and retention. * Led client onboarding processes, ensuring smooth implementation, product adoption, and successful customer transitions. * Developed and maintained customer success strategies to improve satisfact...
Media & Communications Professional
Media Max
Sep 2017 - Jan 2019
Job Responsibilities:
Media & Communications Professional * Developed and executed integrated media, public relations, and corporate communication strategies to strengthen brand reputation and visibility. * Wrote, edited, and distributed press releases, feature articles, news stories, media briefs, newsletters, and corporate content. * Built and maintained relationships with journalists, editors, media houses, clients...
Virtual Assistant
Upwork
Jan 2015 - Aug 2017
Job Responsibilities:
Virtual Assistant | Executive & Administrative Support * Provided comprehensive virtual administrative and operational support to executives, entrepreneurs, and international clients. * Managed executive calendars, scheduled meetings, coordinated appointments, and handled time-zone differences. * Managed professional email correspondence, inbox organization, follow-ups, and client communications....
Quick Stats
Education
Bachelor's Degree
Mount Kenya University
2020 - 2022