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Digital growth strategist specializing in paid ads, conversion optimization, & marketing automation. I’m a digital growth strategist with hands-on experience in paid advertising, e-commerce marketing, conversion optimization, and marketing automation. I help businesses attract qualified leads, improve customer acquisition, and turn marketing investments into measurable growth. My expertise includes Google Ads, Meta Ads, Shopify, WordPress, landing page optimization, CRM automation, conversion tracking, Google Tag Manager, GA4, and performance reporting. I combine strategic thinking with practical execution, using data to identify opportunities, optimize campaigns, and improve the customer journey. I’ve worked with e-commerce businesses and service-based companies, supporting their growth through paid media, website optimization, lead generation funnels, and marketing systems. I’m comfortable managing campaigns, analyzing performance, troubleshooting tracking issues, and translating marketing data into actionable decisions. I bring a results-driven mindset, strong technical skills, and a commitment to continuous improvement. My goal is to help businesses grow sustainably through smarter advertising, better conversion systems, and more effective marketing operations.

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Digital Marketing professional with experience across social media management, content marketing, digital advertising, SEO, email marketing, lead generation, and campaign analytics. Skilled in developing engaging digital content, managing online communities, supporting paid campaigns, analyzing performance data, and optimizing marketing strategies to improve reach, engagement, and conversions. Strong understanding of digital channels, audience targeting, brand positioning, and marketing operations, with a data-driven and creative approach to building effective online campaigns.

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I have several years of experience in the BPO industry, where I’ve worked in various roles focusing on customer service, retention, and e-commerce support. I started my career handling customer service for Airbnb, which helped me develop strong communication skills and the ability to stay calm and professional when resolving complex issues. I also worked as a Retention Officer for a major telecommunications account, where I focused on keeping customers satisfied, resolving concerns, and finding solutions that encouraged them to stay with the company. Most recently, I’ve been a Merchant Support Specialist for platforms like Printify and Shopify, where I assist online business owners with everything from store setup and product listings to order and payment concerns. That role really strengthened my technical skills and my ability to guide clients through detailed processes with patience and clarity. Overall, I’d say my strengths are empathy, problem-solving, adaptability, and strong product knowledge. I’m passionate about helping customers succeed and creating positive experiences that reflect well on the brand I represent

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17 years in the BPO Industry put an edge to what I can do and what I can offer as a Senior Manager. I am a results-driven professional with extensive experience in workforce management, operations, leadership, and stakeholder engagement. I have created processes and SOPs such as Process flow for Hiring, Onboarding New Hires as well as Escalation process for System Downtime ( client tools). I am a results-driven professional with extensive experience in workforce management, operations, leadership, and stakeholder engagement. I have created processes and SOPs such as Process flow for Hiring, Onboarding New Hires as well as Escalation process for System Downtime ( client tools). Throughout my career, I have developed strong organizational, communication, and problem-solving skills that allow me to effectively manage priorities and support business goals that may be aligned to your company. With expertise on various tools such as time management tools, email management which encompasses office tools and such. I am excited to transition my expertise into a Senior Manager role in your company, where I can leverage my attention to detail, time management, and administrative capabilities to help clients streamline their operations and achieve success. I am highly adaptable, tech-savvy, and committed to delivering exceptional support while maintaining professionalism and confidentiality. I have years of experience in leadership and workforce management, where I have honed skills such as organization, scheduling, communication, reporting, and project coordination. I enjoy helping others stay organized and focused so they can achieve their goals more efficiently. I am eager to help manage daily tasks, improve productivity, and provide reliable support that makes a real difference. I would love the opportunity to work with you and contribute to your success. I look forward to contributing my skills and becoming a valuable partner to your business.

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With over eight years of experience across the BPO and Virtual Assistant sectors, I am a seasoned professional specializing in operations management, technical support, and high-volume digital customer service. My background is rooted in maintaining high levels of data integrity and operational efficiency, having managed complex document verification and vehicle data retrieval for technical support firms. I have a proven track record in the e-commerce space, specifically in inventory management and platform-specific support for international brands, where I utilized tools like Zendesk and Shopify to streamline the customer journey. Additionally, my experience as an Inside Sales Representative has sharpened my ability to drive growth and manage lead pipelines with precision and speed.

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Seasoned and experienceedcustomer service champion with 4 years+ in a fast paced environment seeking to apply my abilities and grow professionally

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Hi, my name is Aubrey Ramirez. I have over six years of experience in customer service, sales development, and administrative support across different industries, including eCommerce and logistics. Over the years, I’ve handled customer inquiries, managed documentation, processed orders, and supported sales operations while ensuring every client interaction is handled with professionalism and care. I’m confident working with tools like CRM systems, Google Workspace, and Microsoft Office, and I’m known for being organized, dependable, and quick to adapt in fast-paced environments. What I enjoy most about my work is solving problems, supporting people, and helping operations run smoothly behind the scenes. I’m now looking for an opportunity where I can bring that same level of commitment, efficiency, and customer focus to a growing team.

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Results-driven Customer Support and Technical Support professional with over 8 years of experience supporting U.S. customers across the e-commerce, technology, and telecommunications industries. Experienced in delivering exceptional customer service through phone, email, and chat while resolving complex issues, managing customer accounts, and maintaining high customer satisfaction. Most recently, I worked as a Freelance Customer Service Representative for Konscious Keto, a U.S.-based nutritional supplement company, providing email support through Zendesk and utilizing Shopify to manage orders, subscriptions, refunds, billing inquiries, and customer accounts. Previously, I provided Google Workspace technical support at TELUS International and Shopify support at TaskUs, where I also served as a Mentor and Assistant Team Lead. Proficient in Shopify, Zendesk, Salesforce, Google Workspace, Citrix, Slack, ClickUp, and other CRM and collaboration tools. Recognized for strong communication skills, attention to detail, adaptability, and a customer-first mindset, with the ability to thrive in fast-paced remote environments and deliver exceptional customer experiences.

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I am a versatile freelancer with seven years of proven experience in ESL instruction, HR support, and virtual assistance. Known for my reliability, strong attention to detail, and high level of professionalism, I consistently deliver high-quality educational services and efficient administrative support. I have worked with diverse clients and teams, adapting quickly to their needs while maintaining accuracy, confidentiality, and clear communication. My goal is to help clients achieve their objectives by streamlining operations, enhancing learning outcomes, and providing dependable support that allows them to focus on growth and success.

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I’m a general VA focused on admin support, lead generation, customer service & sales - As a skilled sales professional, I excel in fast-paced environment. I'm comfortable with cold-calling, delivering product demos and navigating the sales process to close deals. My strong communication skills and persuasive approach enable me to effectively engage with potential customers and understand their needs. I've called small businesses in the US before like Insurance, Real estate, Food & Beverages and recruiting companies. but I’m also open to learning related tasks to better support your business. I’m detail-oriented and consistent. I use tools like Microsoft or Google Calendar to stay organized and make sure tasks are delivered on time. I'm confident in my ability to deliver results. I’m excited to apply what I’ve learned in a real-world setting and I enjoy helping businesses stay organized and efficient. I believe my skills and experience would be a valuable asset to the team.

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Hi, my name is Divina Santos, and I’m an E-commerce Virtual Assistant with over three years of experience in customer service, sales, appointment setting, and e-commerce support. I started my career in customer service, where I gained experience handling inbound calls, assisting customers with billing inquiries and technical concerns, processing orders, tracking shipments, and handling returns and refunds. These experiences helped me develop strong communication, problem-solving, and customer service skills. I also worked as a Sales Representative and later as an Outbound and Cold Caller, where I handled warm transfers, cold calling, debt collection, and appointment setting. These roles taught me how to communicate confidently with different types of customers, handle objections, and stay focused on achieving results. Most recently, I’ve been working as an E-commerce Virtual Assistant. My responsibilities include product listing, fixing and optimizing listings, creating product variations, inventory management, order processing, and fulfillment. I have experience working with platforms such as Amazon, Walmart, Shopify, and other online marketplaces. I’m also comfortable using tools such as G Suite, Microsoft Office, Zendesk, Salesforce, [link hidden], Slack, Google Meet, Calendly, and social media platforms. What I consider my strengths are being detail-oriented, adaptable, reliable, and willing to learn. I’m comfortable working in fast-paced remote environments, and I always make sure that my tasks are completed accurately and on time. At this point in my career, I’m looking for an opportunity where I can use my customer service and e-commerce experience while continuing to grow my skills and contribute to the success of the company.

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Customer service professional with 4 years of experience supporting customers across e-commerce, financial, car insurance, telecommunications, and other service-based accounts. Experienced in handling inbound and outbound calls, live chat, customer inquiries, order processing, refunds, replacements, follow-ups, and issue resolution. Skilled at managing high-volume interactions while maintaining professionalism, empathy, and clear communication. Also experienced in lead outreach and sales, making me comfortable with both customer support and revenue-focused responsibilities. I’m highly adaptable, organized, and committed to providing excellent customer experiences while achieving team and business goals.

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**My Background & Value:** Prior to this role, I worked as a Process Trainer for a telecommunications customer service team (Verizon). In that position, my primary focus was helping customers understand and maximize their services. One of my proudest professional moments was leading an initiative to retain loyal customers, where I managed complex concerns and significantly improved customer satisfaction. I leverage tools like Google Workspace and Excel to track performance, analyze trends, and tailor solutions specifically to your needs. This analytical foundation strengthens my ability to communicate clearly, adapt quickly, and deliver truly client-focused results. **How I Can Support Your Business:** As your Assistant, I bring a strong attention to detail to ensure your day-to-day operations run seamlessly. I can support you in the following areas: Inbox and Calendar Management Research and Analytics Social Media Management Billing and Invoicing **A Little About Me:** When I'm not helping businesses thrive, I enjoy fashion and music! These passions help me stay creative, focused, and highly adaptable in fast-paced work environments.

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I have 8 years of experience in the customer service industry, where most of my clients are on e-commerce business. I've had extensive experience in using Shopify, Gorgias, Zendesk, ZohoCRM, Google Suite, etc. I've handled customers via Live chat, Inbound/outbound calls, and Email where I assisted them in tracking orders, refunds, chargebacks, and customizing their orders.

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Full Stack Developer with 5+ years of experience building scalable web applications, e-commerce platforms, and business automation solutions. Proficient in React.js, Next.js, Node.js, PHP, Laravel, WordPress, Shopify, MySQL, PostgreSQL, MongoDB, and AWS. Experienced in API integrations, cloud deployment, workflow automation using n8n, Zapier, HubSpot, Salesforce, and GoHighLevel, with a strong focus on performance, SEO, security, and delivering high-quality digital solutions.

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Executive Assistant and Administrative Support Specialist with 5+ years of experience supporting US based entrepreneurs, executives, and ecommerce businesses. Experienced in managing high-volume inboxes, executive calendars, CRM systems, customer support operations, bookkeeping, and cross functional projects. Maintained Inbox Zero across multiple accounts while handling 200+ daily emails and improving response times from 4 hours to 45 minutes. Proficient in Google Workspace, HubSpot, Kajabi, Pipedrive, QuickBooks, Notion, and AI-powered productivity tools.

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10+ Years in Customer Support | 6+ Years in eCommerce | Shopify, Zendesk, 3PL & More Hi! I'm a reliable and detail-oriented eCommerce Virtual Assistant with over 10 years of customer support experience and more than 6 years supporting online stores. I help eCommerce businesses run smoothly by handling customer inquiries, processing orders, tracking shipments, and resolving issues—so you can focus on growing your brand. I’ve worked with platforms like Shopify, Zendesk, ShipStation, and 3PL providers, making sure customers get fast, friendly, and professional service. I also assist with backend tasks, product listings, and daily admin work to keep your operations efficient. Tools I Use: • Shopify, Zendesk, GHL, 3PL, ShipStation • Asana, Trello, ClickUp (Project Management) • Google Workspace, Microsoft Office, Email Clients • Canva (for basic graphics and social posts) What I Offer: • Fast and professional customer support (email/chat/tickets) • Order and return management • Admin and VA support for eCommerce operations • Strong communication and a proactive work ethic If you're looking for a dependable, experienced, and tech-savvy VA who truly understands the eCommerce world, I’m ready to be part of your team!

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Creative and organized marketer with expertise in graphics, SEO, social media, and content creation.

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As a compassionate and driven Virtual Assistant, I take immense pride in my ability to take ownership of each project and thrive in agile environments. My track record of making a significant impact is evident in my work with the Plumbing Overstock customer coordinator where I provided regular updates, and diligently tested modules. At Credit One, I engaged in catering their credit card's concern with regard to transaction, payments, disputes, efficiently logging issues, assisting customer's escalations, and played a crucial role in investigating fraud activities. In my involvement with the American consumer shows, I am working a high transactional volume, business to business and played a crucial role in entering client's receipts, credit memo, payments, and other transactions into QuickBooks. My last corporate job was as a technical support. I oversee Central European countries devices. Provide analytics, Troubleshoot their sensors, dispatch a technician before we onboard the device. My technical expertise is well-rounded, encompassing proficiency in Google Suite, Microsoft Office Suite, Shopify and staying up-to-date with trends on social media platforms like YouTube, TikTok, Instagram, and Facebook and making my self knowledgeable. My work experience were different from one another. Whenever a job is being offered on the table I certainly grab every shot of opportunity as I am a great believer of Learning is a process, so you must progress. If you put your heart and have a laser-focused attention no task is impossible to do. Outside of work, I indulge myself into reading my favorite author's books and or binge watching my series, and believing and rooting for the anti animal cruelty advocacy. I have a profound passion for making a positive impact in the world. My love for cats is evident in my dedication to feeding and caring for stray cats, and I find solace in being surrounded by nature while nurturing my interests in music and art. With a combination of technical prowess, compassionate nature, and a drive to create positive change, I am eager to find new opportunities that align with my values and allow me to continue making a meaningful impact in the world.​

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WORK EXPERIENCE Office Clerk (OJT / Internship) Clinica De Alternativo Medicina and Wellness Center Inc. ● Managed daily office administrative tasks including record keeping, filing, and data entry with high accuracy. ● Handled incoming calls, scheduled appointments, and greeted visitors, providing professional and courteous communication. ● Assisted staff with document preparation, office supply management, and routine operational workflows. E-commerce Customer Support & Operations Specialist Shopify / Zendesk Experience (Sept. [phone hidden] – June [phone hidden]) ● Resolved customer inquiries via Zendesk using Shopify integration for efficient order processing and issue resolution. ● Leveraged Zendesk macros and automated triggers to improve first-response times and maintain high CSAT scores. ● Collaborated with fulfillment teams to resolve shipping delays, manage returns, and keep product inventory updated.

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