CSR & TECH Support | E-commerce Specialist (Shopify) | VACSR & TECH Support | E-commerce Specialist (Shopify) | VA
Sunshine
ID Verified$800
per month
($5/hour)
Profile Description
Results-driven Customer Support and Technical Support professional with over 8 years of experience supporting U.S. customers across the e-commerce, technology, and telecommunications industries. Experienced in delivering exceptional customer service through phone, email, and chat while resolving complex issues, managing customer accounts, and maintaining high customer satisfaction. Most recently, I worked as a Freelance Customer Service Representative for Konscious Keto, a U.S.-based nutritiona...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Email Customer Service Representative
Konscious Keto (Freelance)
Sep 2025 - Jun 2026
Job Responsibilities:
Provided email-based customer support through Zendesk by assisting customers with order tracking, returns, refunds, delivery issues, product inquiries, and sizing recommendations. Managed customer orders and account-related requests using Shopify and other customer support tools while following established support processes to ensure accurate and timely resolutions. Maintained professional, clear,...
Personal Assistant
Le Flocon Artisan Glacier - Lebanon
Dec 2023 - Nov 2025
Job Responsibilities:
Provided administrative and executive support by managing inboxes, calendars, appointments, and daily schedules to ensure smooth business operations. Coordinated travel arrangements, including flight bookings and itinerary planning, while handling personal and business-related requests such as gift purchasing and online shopping. Facilitated meetings by organizing schedules, preparing necessary in...
Google Workspace Specialist | Technical Support for AOL
TELUS International Philippines, Inc.
Apr 2022 - Dec 2023
Job Responsibilities:
Provided technical support to businesses and end users utilizing Google Workspace by assisting with Gmail, Drive, Docs, Sheets, Meet, Calendar, and Admin-related inquiries. Resolved issues involving account access, email configuration, file sharing and permissions, synchronization, collaboration, and application functionality while guiding users through best practices and available features. Diagn...
Shopify Specialist | Mentor | Assistant Team Lead
TaskUs Inc.
Oct 2020 - Jan 2022
Job Responsibilities:
Provided technical and customer support to Shopify merchants by assisting with store setup, account management, and troubleshooting issues related to themes, products, collections, inventory, orders, payments, shipping, taxes, checkout, domain connections, DNS, and email configuration. Guided merchants on Shopify features, platform best practices, and workflows while troubleshooting third-party ap...
Customer Service Associate
Concentrix Philippines, Inc.
May 2018 - Sep 2020
Job Responsibilities:
Provided customer support for Optus Australia NBN services by assisting customers with internet, account, billing, and service-related inquiries through phone and chat support. Performed Level 1 technical troubleshooting to resolve connectivity, Wi-Fi, modem, and network issues while guiding customers through step-by-step solutions. Coordinated technician appointments for issues requiring onsite s...
Sales Representative
Convergys Philippines, Inc.
May 2015 - Apr 2017
Job Responsibilities:
Provided customer support and sales assistance for Virgin Mobile Australia by handling billing inquiries, prepaid and postpaid account management, plan changes, payments, and general account-related concerns. Performed Level 1 troubleshooting to resolve mobile network, SIM card, device, and basic connectivity issues while guiding customers through effective solutions. Promoted and sold mobile plan...
Technical Support Representative
Alorica Philippines Inc.
Jul 2014 - Mar 2015
Job Responsibilities:
Provided technical support for iolo software products by assisting customers with software installation, activation, updates, troubleshooting, and general product inquiries. Diagnosed and resolved software performance, system optimization, malware, and PC-related issues through phone, chat, and email support. Guided customers through step-by-step troubleshooting, delivering clear and effective sol...